Using the web client, you can quickly create requests by creating a favorite of requests you make often, then clicking the tile of the request you would like to create.

You must be authorized to create requests for the assets and accounts you choose to include in a favorite. To change the look of the favorite tiles, click for grid view or for list view.

If Show Account Availability is enabled, you can identify if a privileged account is available or not. Accounts display a warning badge if in use by a request. An account's status is updated immediately after being changed in order to avoid overlapping account requests from multiple users.

Hover over the badge to display <X> of <X> accounts in use. Showing account availability requires additional API queries that may impact performance. This toggle is set by the user, not an administrator. There is no global toggle.

NOTE: When the policy that is governing the request has enabled Allow simultaneous access for multiple user access, the request may still be available even though Show Account Request Availability indicates it is in use.

To add a favorite

  1. On the Home or My Requests page, click New Favorite.

  2. On the New Favorite page, select the assets to access. Use the following approaches to quickly find the assets you want:

    • Click Search to search the Asset, Network Address, or Platform. Or, enter a search word or phrase. For more information, see Search box.

    • Once you have selected assets, the number of Assets selected displays in the lower left corner.

    • In the lower right corner, select the number of Items per page that display. Click the arrows to move through the pages.

  3. Click Next.

  4. On Favorite Details, enter a name for the favorite.

  5. Select the color that will be used when displaying the favorite on the Home and My Requests pages.

  6. Click Save Favorite.

    This access request is then added to your Favorites. Once a favorite has been created, you can use and make changes to your favorites by selecting it from Favorites on the Home page or the My Requests page.

    NOTE: Favorites have unique links, so you can bookmark/copy the link and later access it via that link rather than navigating through the web client.