When attempting to use the Collection Wizard from the Active Roles Configuration Transfer to collect a package of an Active Roles configuration, the collection fails with the error:
Error while retrieving AD objects.
Reviewing the log file located at shows an error similar to the following:
[8872] [4] Add object to tree: CN=059b1cb1-2a8c-4a01-a224-22944e574b35,CN=AT Links,CN=Configuration
[8872] [4] Class: edsACE
[8872] [4] IsContainer: False
[8872] [4] Name: 059b1cb1-2a8c-4a01-a224-22944e574b35
[8872] [4] Second object DN: CN=IDC091GGCTXSAPExcel,OU=IDC091CitrixGroups,OU=IDC091Groups,OU=IDC091,OU=IDC,OU=COR,DC=uk,DC=parker,DC=corp
[8872] [4] Second Object GUID: 05577e4e-6573-4848-95b7-51d41d44ef64
[8872] [4] Access template DN: CN=Groups - Read/Write Group Members,CN=Advanced,CN=Active Directory,CN=Access Templates,CN=Configuration
[8872] [4] Access template GUID: 273a94db-0db3-4307-ad6c-6614de1b0937
[8872] [4] [2024.03.28-13:45:14.794] EXCEPTION: System.NullReferenceException: Object reference not set to an instance of an object.
at QCD.ADTreeView.ADTree.FillTree(ADNode node)
at QCD.ADTreeView.ADTree.InitRootNodes()
[8872] [1] [2024.03.28-13:45:14.794] ERROR: Error while retrieving AD objects.
Clicking on the CN=Groups - Read/Write Group Members,CN=Advanced,CN=Active Directory,CN=Access Templates,CN=Configuration Access Template in the Active Roles Console also causes the Active Roles Console to hang.