Password Manager Service and Administration Site
Password Manager Service and Administration Site
Password Manager Service and the Administration site are a core component of Password Manager.
Password Manager Service is a Windows service that provides core functionality and runs under the Password Manager Service account, which is specified during Password Manager installation.
The Administration site provides all the necessary settings for an administrator to configure and use Password Manager. Using the Administration site, the administrator can configure user and helpdesk scopes, Management Policies, password policy rules, etc.
Note, that the Administration site cannot be installed separately from Password Manager Service.
When installing the Administration site and Password Manager Service, the Self-Service and Helpdesk sites are also installed.
Self-Service Site
Legacy Self-Service Site
The Legacy Self-Service site provides users with the ability to easily and securely manage their passwords, thus eliminating the need for assistance from high-level administrators and reducing helpdesk workload.
The Legacy Self-Service site can be installed on the same server as the Administration Site and Password Manager Service, or on a stand-alone server, for example, if you want to install the Legacy Self-Service site in a perimeter network (DMZ).
Password Manager Self-Service site
The Password Manager Self-Service site provides functionality similar to the Legacy Self-Service site. The Password Manager Self-Service site includes enhancements to the user interface to improve the usability of the site.
Limitations & restrictions of the Password Manager Self-Service site
- The Password Manager Self-Service site can co-exist along with the Legacy Self-Service site.
- It is possible to revert to the Legacy Self-Service site at any time
- The Password Manager Self-Service site is available only in English.
Alternative option
- As an alternative to using the Password Manager Self-Service site, use the Legacy Self-Service site.
Helpdesk Site
Helpdesk Site
The Helpdesk site handles typical tasks performed by helpdesk operators, such as resetting passwords, unlocking user accounts, assigning temporary passcodes, and managing users' Questions and Answers profiles.
The Helpdesk site can be installed either on the same server as the as the Administration Site and Password Manager Service, or on a stand-alone server.
TeleSign
TeleSign
TeleSign is a service that provides phone-based authentication for Password Manager users. To enable the TeleSign service, it must be covered by your license and the administrator must configure the Authenticate via Phone activity and include the activity in corresponding workflows. If TeleSign is enabled, when performing a task on the Self-Service or Helpdesk site, users will prompted to select their phone number to which a one-time code will be sent by TeleSign and then enter the code on the site for verification.
TeleSign service is available anywhere where users can receive calls or text messages. To receive verification codes, users do not need to install any applications on their phones.
To communicate with TeleSign Password Manager uses REST API.
For more information, see Phone-Based Authentication Service Overview.