While attempting to install the ActiveRoles Server Patch 1, Patch 2, or Patch 3, you may receive the following error:
Product: Quest One ActiveRoles 6.9.0 - Administration Service x64 -- Error 1904.
Module C:\Program Files\Common Files\Quest Shared\CAAgentSupport.dll failed to register.
Contact your support personnel.
This issue is caused by the installation of the Change Auditor capture agent on the ActiveRoles Server host. The setup or upgrade of the Change Auditor Agent 6.5 removes the files Detoured.dll and NPDTWrap.dll from the Quest Shared folder. These files are required for the registration of the CAAgentSupport.dll, which is performed during ActiveRoles Server Patch installation.
1) Perform a repair of the current ARS installation.
2) Confirm the following files exist under C:\Program Files\Common Files\Quest Shared :
3) Re-attempt the installation of the Patch.