Return
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Title
ActiveRoles Service Account keeps getting locked out. -
Description
The service account is continually getting locked out every 30 minutes or so. -
Cause
One possible cause for this can be the authentication configuration in the Mail Configuration settings of ActiveRoles. -
Resolution
Navigate to 'Configuration | Server Configuration | Mail Configuration'. Click on the 'Mail Setup' tab and re-enter the credentials for 'This server requires authentication'.