-
Title
Remote mailbox management is not functioning as expected -
Description
Performing certain tasks on a remote mailbox enabled users will throw the following error:
Administrative Policy returned an error. The operation couldn't be performed because object '<DN of object>' couldn't be found on '<FQDN of DC>'.
-
Cause
This is a known issue as Active Roles implements the use of the *-mailbox cmdlets but management of remote mailboxes requires the use of *-remotemailbox cmdlets. -
Resolution
This issue has also been resolved in Active Roles 7.0.4 and above and is enabled by configuring a registry setting. Use the following steps to enable remote mailbox support:
- Navigate to the appropriate registry location for the version you are running. Registry Locations:
7.0.4
HKLM/Software/Dell/Active Roles/7.0/Service
7.1.2
HKLM/Software/Dell/Active Roles/7.1/Service
7.2.1
HKLM/Software/One Identity/Active Roles/7.2/Service
7.3.1
HKLM/Software/One Identity/Active Roles/7.3/Service
7.4
This is not required in Active Roles 7.4.1 and has been replaced with builtin functionality.
- Create a new DWORD(32bit) entry with the name EnableRemoteMail.
- Set the value of the new entry to 1.
Note: The above steps need to be taken on each administration service in the environment as it's a server-specific configuration.
-
Change Request
TF00675080