Left and top navigation bar is missing when configuring home page command to open as a URL on a frame (4381722)

Steps to reproduce:

1. In the left nav pane of a Helpdesk Web Interface, open the Customization section and select Directory Objects.
2. On the right pane, select Customize Home Page.
3. Click the Add button to add a link.
4. Enter a name, and enter a URL to open.
5. Open the Advanced properties section, and check for "Open the URL in a frame".
6. Click the Reload link from the left pane Customization section.
7.  Access the Helpdesk site home page and click the newly-added link. 

Top navigation bar and left navigation pane are not included even though the option to display in frame is selected.

This issue is being tracked as Defect ID 510212.

WORKAROUND

None.

STATUS

Upgrade to Active Roles 8.2.1 SP5 or later.