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Active Roles Services

Our value in delivering services is driven by our people.

Every one of our consultants is assigned to deliver services within specific solutions based on their unique skills and experience. By allowing individuals to specialize within appropriate solution-sets and interrelated technologies, we build a level of expertise most services organizations simply cannot offer.

You can rely on our Professional Services team and our global network of service delivery partners to work with your team to:

  • Assess your current environment to align your technology and business requirements
  • Build a project plan tailored to your requirements with clearly defined expectations
  • Successfully configure, integrate and deploy the solution for maximum results
  • Provide knowledge transfer and promote user adoption for full value
  • Active Roles Custom Services Engagement

    One Identity offers a range of on-site and remote implementation, configuration and end-user training services to help you extract the most value from your One Identity solution. Our industry experts draw on experience and knowledge gleaned from working with the solutions day in and day out to help set you for long-term success. Our services ecosystem comprised of seasoned industry experts and partners can help you:

    Assess your current environment to align your technology and business requirements Build a project plan tailored to your requirements with clearly defined expectations Successfully configure, integrate and deploy the...

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  • Expert Oversight

    Assistance when you need it.
    Avoid complicated, disruptive and costly issues when deploying your new One Identity solution. Whether you choose to deploy the solution yourself or use a partner, we can augment with Expert Oversight to help you reach your business outcomes quickly with minimal risks. Our One Identity experts will serve as an extension of your team to ensure your project is properly scoped, planned, developed, and deployed. Activities includes:Physical and solution architecture reviewProject plan review, with weekly status reviewsIterationsDurationResource allocationProduct versioning, updates, hot fixes and roadmap...

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  • Health Assessment

    Your One Identity solution is a critical component of your business. Health Assessments are recommended twice a year to mitigate risks and ensure you can keep up with changing demand and business processes in your environment. Customers who are up-to-date with their health checks gain:Performance efficiencyTuning of critical use-cases to match organizational changes and business process changesAdditional use-cases to further leverage the value of your One Identity solutionConversion of manual workflows to automated provisioningExpansion of self-service capabilities to empower and enrich end-user experienceDuring a Health Assessment, our...

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  • On-demand Architect

    Assistance when you need it.    Whether you need short-term assistance or wrestling with post implementation challenges, you can leverage a remote One Identity senior architect to assist your organization – on demand. This is a cost-efficient and flexible way to get expert assistance for your project. Our senior architects draw on experience and knowledge gleaned from working with the solutions day in and day out. Turn to them for product insights and best practices when your organization most needs it. Available for all products, you can get guidance on:          - Overcoming nearly any challenge with One Identity solutions...

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  • On-demand Consultant

    Assistance when you need it.Whether you're looking for an expert for quick turnaround projects or wrestling with configuration challenges, you can leverage a remote One Identity consultant to assist your organization on demand. This is a cost-efficient and flexible way to get quick and expert assistance for projects when you need it. Working with the solutions day in, day out, our consultants have accumulated a wealth of solution knowledge and best practices. Available for all products, leverage our consultants to help with:          - Customization and configuration challenges          - Short-notice staffing          - Application...

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  • Upgrade Assessment

    Preserve and extend your investment.Let the One Identity Services (OIS) experts help you come up with a clear upgrade plan to the latest version that's tailored to your specific environment with minimal disruption. Available for all products,  an upgrade assessment is ideal for customers who are looking to:           - Understand the full value and benefits from an upgrade           - Leverage new functionality and reliability           - Improve scalability           - Simplify and improve operations           - Mitigate risks           - Upgrade from a version that is no longer supportedThe Upgrade Assessment service offering is designed...

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