Return
-
Title
Get "Cloud Access Manager was unable to sign you in as there is no valid license" message logging in -
Description
After installing a full term license to Cloud Access Manager and a user attempts to login they receive the following error message:
'Cloud Access Manager was unable to sign you in as there is no valid license'.
The license file will upload to the Admin UI ok but when any user attempts to log in to the Application Portal they will see the message. -
Cause
This issue applies to all versions of Cloud Access Manager and occurs when the STS server Time Zone is ahead of UTC -
Resolution
WORKAROUND #1:
Put the STS host into UTC.
WORKAROUND #2:
Continue to use a trial license.
STATUS:
Waiting for a fix, for defect ID '383084', to be released in a future version. -
Change Request
383084