Return
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Title
Trying to access SAML Application and it will no longer login getting CAM generic error -
Description
SAML application was working and now getting a generic CAM error. With CAM debug enabled getting error in log file is "Error Unable to find certificate for app"
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Cause
Application certificate expired -
Resolution
1 - Verify you have uploaded the certificate for the application.2 - Ask the Application Service Provide to provide you with an updated certificateThen try refreshing the configuration using the SPs metadata. -
Additional Information
TO TROUBLESHOOT THE ISSUE PLEASE PROVIDE THE FOLLOWING IN YOUR SERVICE REQUEST. 1 - A CAM Database snapshot. How to get CAM Database Snapshot: - Go to the Admin Console | Settings (gear icon) | Configuration Settings - Then click the Download Database Snapshot button. This will generate a text file to attach to a Technical Support Service Request. 2 - CAM debug with the issue reproduced. To enable debug logging go to the Administration Console / Settings / Modify Logging Options and select the checkbox under Logging Level for more detailed information. Then reproduce the issue and send the log files. The logs for the STS host can be found at:\Cloud Access Manager\Logs The logs for the proxy host can be found at: \Cloud Access Manager Proxy\Logs If there is more than one STS or proxy host configured on the system then send logs for all hosts.