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Technical Support

Get Assistance with product related issues

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Contact Us

Contact us based on the following departments

Technical Support

  • Troubleshoot product issues
  • Assistance with upgrade issues
  • Log and discuss product enhancements
  • Request RMA for appliance products

Licensing Assistance

  • Need a trial key
  • Trial key no longer works
  • Obtain a license for my product
  • Obtain a list of my licenses
  • Change a subscriber for a license
  • Change machine host for a license
  • Help merging licenses
  • Request a license key for a new version or upgrade


Subscription Assistance

  • Obtain support contract renewal quote
  • Question about renewing my support maintenance

One Identity University Assistance

Optimize your product experience with One Identity Training and Certifications. Take advantage of our self-paced, or instructor lead training courses to increase productivity and operational efficiency.

Professional Services Assistance

  • Help maximize your investment
  • Accelerate business outcomes
  • Simplify and automate service delivery
  • Increase time to value for your business

Security Vulnerability

  • Report a flaw causing a security vulnerability
  • Report a weakness causing a security vulnerability
  • Report security policy violations

Customer Service

  • Registering a Product
  • Renewing your Service
  • Online tools
  • Navigation & Registration help

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Use the number below to contact customer service or to renew support

Local Number for Technical Support

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