How to Enable TRACE Logging (4347342)

Please note that the logging for version 8.2 has changed slightly.

To enable TRACE level logging:

1. Open the globallog.config file (located under C:\Program Files\One Identity\One Identity Manager) in a text editor. 

Please note that for Identity Manager On Demand/Starling Edition, the path for the on premise job server will be (C:\Program Files\One Identity\On Demand Client)

2. Update as per the version:

Version 8.2 and above (including 9.x and Identity Manager On Demand/Starling Edition):

The variable, "logFileLevel" is used.  So only the value for the variable needs to be updated from the variables section (line 5), e.g.:

variable name="logFileLevel" value="Info" (default)

Change to:

variable name="logFileLevel" value="Trace"

As instructed by Support.


Version 8.1.5 and below:

In the "rules" section change the following line from:

logger name="*" minlevel="Info" writeTo="logfile"

To

logger name="*" minlevel="Trace" writeTo="logfile"

So that the final result is:



Then save the change.  This is sufficient to generate TRACE level logging in the required log files.


Please note that log files are generated in specific locations! (The locations below are also used for Identity Manager On Demand/Starling Edition)

For example, the Job Service log will be created under the AppData folder for the account under which the job service runs, e.g.:

C:\Users\serviceaccount\AppData\Local\One Identity\One Identity Manager\JobService

Note that additional folders exist under \AppData\Local\One Identity\One Identity Manager for various components, most notably, StdioProcessor.

If logs for a front-end application, such as Manager or the Sync Editor, are required, these will exist in the AppData folder of the currently logged in Windows (Active Directory) user, e.g.:

C:\Users\jsmith\AppData\Local\One Identity\One Identity Manager\Manager

Please note that If the One Identity Manager service is running as Local System the logs will be in one of the following locations:

C:\Windows\System32\config\systemprofile\AppData\Local\One Identity\One Identity Manager

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\One Identity\One Identity Manager


Additional Logging

Support may ask that additional logging be enabled.  This requires that the following commented section be un-commented:

Commented:



Un-commented:



With this logging option enabled additional logs are created under the "debug" folder (created automatically), e.g.:

C:\Users\serviceaccount\AppData\Local\One Identity\One Identity Manager\JobService\debug

For more information about the logging options, please refer to the Process Monitoring and Troubleshooting Guide.