Unable to open Self Service or Helpdesk sites which are installed on a DMZ host (4220854)

After installing Password Manager’s Self Service and Helpdesk sites on a standalone DMZ server, it is possible to encounter difficulties during the initialization process. Upon reviewing the Password Manager event log, one of the following errors are noted:

Result: CriticalError

Info: System.Security.Cryptography.CryptographicException: The system cannot find the file specified.

OR

Result: CriticalError

Info: System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Possible issue with installation and/or Application Pool account permissions.

WORKAROUND

Solution 1

1) Open IIS and navigate to the site’s application pool

2) Under the site’s app pool advanced settings change the Load User profile setting to TRUE

3) Restart IIS

4) Go through the site’s initialization process

1) Uninstall Password Manager from the standalone server

2) Confirm that local permissions are granted to the service and application pool accounts (Administrators and IIS_IUSR)

3) Reboot the server and login with the Password Manager  service account

4) Reinstall Password Manager

Note: It is possible to revert back to the changes in step 1 as it was only required to perform the initialization process.