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Identity Manager 8.1.3 - Operations Support Web Portal User Guide

Operations Support Web Portal

The Operations Support Web Portal helps you to manage and use your web applications. For more information, see the An overview of the functions.

Employees that use the Operations Support Web Portal, must be assigned the Base roles | Operations support application role.

Users with this application role:

  • Monitor handling of Job queue processes

  • Monitor handling of the DBQueue

  • Create access codes to enable employees to log on to Password Reset Portal

An overview of the functions

This section gives you an overview of the different functions available in the Operations Support Web Portal.

With the Operations Support Web Portal, you can:

  • Identify system problems (view and rerun frozen or faulty processes)

  • Manage processes

  • View the synchronization status of target systems

  • Check the status of services

  • Gain an overview of web applications

  • Manage the Job queue (start and stop)

  • Manage the DBQueue (start and stop)

  • View an object’s change history

  • Create passcodes to enable employees to log into the Password Reset Portal

  • View the database log

  • View unresolved object references

  • View current (and recommended) system values for analyzing and troubleshooting.

The user interface layout

The user interface of the Operations Support Web Portal is divided into several sections:

Top - header

The title bar shows the current user, the Log off, and the Info.

Top - navigation

You can navigate within the Operations Support Web Portal by using the navigation to:

  • Open an overview.

  • Monitor and manage processes.

  • Display the database log.

  • Display all web applications.

  • Gain an overview of the system status, and to restart and stop the Job queue and the DBQueue.

Work area

The work area changes depending on the menu you have called from the navigation.

Structure of the Operations Support Web Portal

The user interface is composed of the following main sections.

Statistics

The overview is also divided into the following sections:

Search

You can use search to:

  • Search by database object.

  • Create employee passcodes to enable employees to log in to the Password Reset Portal.

  • Display an object's Job queue and DBQueue tasks.

Notifications

In the Notifications section, you can:

  • Quickly recognize if, and to what extent, errors occurred when processing/running processes.

  • Quickly recognize if, and to what extent, there are new log entries.

Service issues

In the Service issues pane, you can:

  • Quickly recognize if, and to what extent, Processes failed or contained errors.

  • Quickly recognize if, and to what extent, Synchronization projects failed or contained errors.

  • Quickly recognize if other errors were found in the system (such as incorrect compilation).

Status reports

In the Status reports section, you can:

  • Check service availability.

Processes

You can use the Processes tab to monitor processes. For more information, see Manage processes.

Database log

You can use the Database log tab to display any information, warnings, and error messages for different components in One Identity Manager. For more information, see Viewing the database log.

Web applications

In the Web applications tab, you can monitor your HTML applications. For more information, see Web applications.

System status

You can use the System status tab to gain a quick overview of the status of your system. For more information, see System status.

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