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Starling Two-Factor Authentication Hosted - Desktop Login Administration Guide

Login to the system

When you log in to Windows locally or remotely with a valid Active Directory username and password, Starling Two-Factor Desktop Login sends a push notification to Starling 2FA app automatically after the primary authentication is successful. To use another method to log in, click Sign in with another option link from the Verify Your Account window. After clicking, the Verify With A Token window is displayed. Based on the option selected, the token response is provided through SMS, Phone Call or the Starling 2FA app.

NOTE:

  • When you try to log in to the Starling Two-Factor Desktop Login application for the first time and if the Starling 2FA app is not installed, you will receive an SMS asking you to install the Starling 2FA app.
  • When Starling Two-Factor Desktop Login sends a push notification, the push notification details contains the computer name instead of the IP address.

Use one of the following methods for Two-Factor Authentication.

Using push notifications

To receive a push notification, your phone number must be registered with your Starling account. You can approve or deny a push notification that is sent to your phone.

NOTE: If your phone does not receive a push notification, perform the following procedure:

  1. Open Starling 2FA app and go to Requests menu.
  2. Approve the request in the Pending tab to log in to the system.

Using OTP

OTP can be obtained through one of the following methods.

OTP through SMS

To generate OTP through SMS

  1. On Starling Two-Factor Authentication Verify With A Token window, click Text Message. You will receive an OTP through SMS on the registered phone number.
  2. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Verify With A Token window, and click Verify to log in.

OTP through phone call

To generate OTP through phone call

  1. On the Starling Two-Factor Authentication Verify With A Token window, click Phone Call. Your phone with the registered phone number will receive a call.

  2. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Verify With A Token window, and click Verify to log in.

OTP through Starling 2FA app

OTP through Starling 2FA app

To generate OTP through Starling 2FA app

  1. If you have installed the Starling 2FA app, your account is added to Starling 2FA app. If you have not installed the Starling 2FA app, install the app and register your phone number. Your account will be added to the Starling 2FA app.

    NOTE: Install the Starling 2FA app either by clicking the link in the SMS you have received or from the app store.
  1. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Verify With A Token window, and click Verify to log in.

NOTE:

  • The Starling 2FA app is available on Android and iOS for Mobile versions, and Windows and Macintosh for Desktop versions.
  • You can download the Starling 2FA app using Get the app link (https://2fa.cloud.oneidentity.com/install) to automatically detect which version to install.
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