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Starling Two-Factor Authentication Hosted - RADIUS Agent Administrator Guide

Logging into the client application

To log in to the application, which is integrated with RADIUS Agent server, you can use OTP or push notifications for two-factor authentication.

When you log in to the application for the first time, during two-factor authentication, you will receive an SMS to install the Starling 2FA app if:

  • You have not installed the Starling 2FA app.
  • The Installation Instructions option in the Starling Two-Factor Authentication Dashboard is enabled.

NOTE: On the RADIUS Agent configuration tool, if the Perform Primary Authentication option is selected, then enter the Active Directory (AD) user password in the Password field. After the password is validated against AD, perform the two-factor authentication using the OTP or the push notifications methods.

You can perform the two-factor authentication using one of the following methods:

  • OTP through SMS
  • OTP through phone call
  • OTP through Starling 2FA app
  • Push notifications in Starling 2FA app

OTP through SMS

To perform two-factor authentication when you log in to the application using OTP through SMS method, you must have a valid mobile number to receive the token response via SMS for authentication.

To generate OTP through SMS

  1. On the application being integrated with RADIUS Agent server, in the token response field, enter SMS .
  2. Click Enter.

    You will receive an SMS on the registered mobile number.

  3. In the token response field of the application, enter the OTP received through SMS.
  4. Click Enter to log in to the application.

OTP through phone call

To perform two-factor authentication when you log in to the application using OTP through phone call method, you must have a valid mobile phone number to receive the token response via a phone call for authentication.

To generate OTP through phone call

  1. On the application being integrated with RADIUS Agent server, in the token response field, enter Phone .
  2. Click Enter.

    You will receive a phone call on the registered mobile number.

  1. In the token response field of the application, enter the OTP received through the phone call.
  2. Click Enter to log in to the application.

OTP through Starling 2FA app

To perform two-factor authentication when you log in to the application using OTP through the Starling 2FA application, you must have the Starling 2FA app installed on your mobile device or on Desktop to receive the token response code for authentication.

NOTE: The Starling 2FA app can be used for two-factor authentication on Android or iOS devices for Mobile versions, and the Windows or Macintosh for Desktop versions.

To generate OTP through Starling 2FA app if you are a new user

  1. On the application being integrated with RADIUS Agent server, in the token response field, do not enter any value and click Enter.
    • If you have installed the Starling 2FA app, then your token will be added to the app.
    • If you have not installed the Starling 2FA app, install the mobile app and register your mobile phone number. Install the app either from the SMS you have received or from the app store. After installing the Starling 2FA app, your token will be added to the app.

    You will receive a phone call on the registered mobile phone number.

  2. In the token response field of the application, enter the OTP received from the token in the Starling 2FA app.
  3. Click Enter to log in to the application.

To generate OTP through Starling 2FA app if you are an existing user

  1. On the application being integrated with RADIUS Agent server, in the token response field, do not enter any value and click Enter.
  1. In the token response field of the application, enter the OTP received from the token in the Starling 2FA app.
  2. Click Enter to log in to the application.
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