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Title
Defender Portal is returning a warning "There are no remaining defender user licenses available for you or the license is not writable" -
Description
When trying to assign a soft token via the Management Portal, the warning "There are no remaining defender user licenses available for you or the license is not writable" is returned. -
Cause
If the total number of User licenses have been used, this warning will be returned in the Defender Management Portal when trying to assign a new soft token. -
Resolution
1. Are there available User licenses?
As per the warning, first verify that there are User licenses available. This can be verified from the properties of the license object in Active Directory Users and Computers, or from Active Directory Users and Computers via the 'Defender' menu that is available after selecting the 'Defender' OU and viewing the 'About' tab.
If the assigned count is equal to or higher than the available User licenses, then this warning will be seen in the Portal when trying to assign a new license as there are no available User licenses.
2. Is the license object writable?
If there are User licenses available, confirm that the Defender user license object is writable by the Defender Management Portal Service account. If this is not the case, use the "Active Directory User and Computers | Defender | Delegate Control..." wizard to grant the service account used for the Defender Management Portal the "Token Deployment System" rights.
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Additional Information
A Defender trial license is valid for 25 users and 200 soft tokens. The trial licenses will show expiry dates when the properties are viewed.