iOS 1.7 Token application is crashing when activation codes are entered. (264450)

Chat now with support

Return

Feedback submitted.

Was this article helpful?

[Select Rating]

Title

iOS 1.7 Token application is crashing when activation codes are entered.
Description

The iOS Token application version 1.7 is crashing when the Token Activation Codes are entered.
Resolution

This can be seen if the Token Application Code has been generated from an unsupported release. Confirmed to occur when generating the activation codes from Defender 5.6 (which has been out of support as of June 2016). Upgrading to the currently supported version prior to creating the Token Activation Codes should address the issue.

Feedback submitted.

Was this article helpful?

[Select Rating]

Title