Return
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Title
When activating a token via the Defender Web Portal: "No token was found with that serial number. Please check and try again." -
Description
There are existing tokens, however when a user attempts to activate them via the Defender Web Portal Token Deployment System, they receive this warning: "No token was found with that serial number. Please check and try again." -
Cause
The Defender Web Portal Token Deployment System configuration for Hardware Token types may be configured incorrectly. -
Resolution
Please verify how the dropdown for "Default Token Type" is configured.
This would be under the Configuration page within the Management Portal (Token Deployment System | Configuration | Hardware Tokens).
It should be Hardware Tokens to allow any of the supported hardware tokens to be registered (or only 'GO 7' for example; if that is the only token type in use).