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Title
When using the Management Portal (via Token Self-Service) to request a software token, what email address is used for the verification link? -
Description
When the Management Portal's Token Self-Service tool is used to request a software token, what email address is used as a recipient for the verification email? -
Resolution
When a user requests a software token via the Defender Self-Service Portal the email will be sent to the user via their email address from the Active Directory 'mail' attribute.
There is the option 'Users can specify delivery e-mail address' (within the Management Portal 'Self-Service Settings | Software Tokens').
When the checkbox is enabled, users may receive token activation information at the e-mail address of their choice. When the checkbox is cleared, token activation is sent to the e-mail address specified for the user in Active Directory.