Return
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Title
Defender SMS Not working -
Description
Service provider who accepts "RESTful" requests.
- Their service can be tested using a web service testing application and everything works.
- When all the relevant information is entered into Defender it says it was successful but receive no SMS.
- May put bad POST data in and it will still say it's successful. No SMS token is sent from Defender. -
Cause
Admin Console 5.7.0.4199 included a new option on the 'Mobile Provider' tab of a token policy providing options to either 'Automatically send an SMS as required' or 'Only send SMS when requested'. DSS 5.7.0.4199 is required to support this functionality.
The default behavior is the first method whereby an SMS message will be sent as required. This means that if the 'Responses per SMS' setting is set to 1 then each time the token response is used a new SMS will be sent. This may be what you are experiencing.
If the 'Only send SMS when requested' option is selected then an SMS will only be sent when a keyword or trigger is sent to the DSS. -
Resolution
Check the Admin Console and DSS versions to make sure they match and are the latest version.
The latest versions are available here: Defender - Download New Releases