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Title
Telesign verification with the Defender Token Deployment System issue -
Description
Telesign verification within the Defender Token Deployment System does not function. -
Cause
Telesign has stopped supporting TLS 1.0 certificates which prohibits the Defender Token Deployment System from authenticating as it relies on these certificates. -
Resolution
To resolve this issue one of the following must be implemented:
1. Perform a Defender upgrade to the 5.8.1 version which is located here. The latest version of Defender supports TLS 1.1 and 1.2 certificates for verification and will work with Telesign verification services.
2. If upgrading is not an option then an alternate registration verification method must be implemented. This can be performed by following the below steps.
To Select a Verification Method other than "Telesign verification prior to token registration":
- In the Management Portal select "Configuration" under "Token Deployment System"
- Expand the "User Verification" Section.
- Choose a Verification Method from the dropdown other than "Telesign verification prior to token registration":- Click Save
