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Title
One Identity Defender 5.8.2 Management Portal Hotfix for Solution 211829 -
Description
On the Defender Self-Service Portal, the method for verifying the identity of users who request software tokens can be configured.
If Automated phone call or SMS (TeleSign) for verification has been selected, Defender uses TeleSign service and verifies the users.
TeleSign will be deprecating the SOAP API and replacing it with REST API. Attempts to authenticate using the Telesign API after 12/01/2016 will fail to authenticate, and a HTTP 404 error will be displayed within the Defender Self-Service Portal.Apply this hotfix if TeleSign service is in use.
For complete product information, refer to the Defender 5.8.2 product documentation. -
Resolution
Please download the hotfix called, One Identity Defender 5.8.2 Hotfix for solution 211829, by clicking here.
Resolved Issues
The following is a list of issues resolved in this hotfix:Resolved issue Issue ID REST API support for TeleSign service on Defender Management Portal 639825 Applicability of this hotfix
Products affected by this hotfix:Product Name Version Platform One Identity Defender 5.8.2 All supported
Files updated
Please see the attached, Defender_5.8.2_ReadMe_20161010.pdf, for a complete list of updated files.
How to install this hotfix
To install the update:
1. Rename the file Defender-5.8.2-SOL211829.exe.rename to remove the .rename file name extension.
2. Run the file Defender-5.8.2-SOL211829.exe on the computer running Defender and follow the on-screen instructions to complete the installation.3. After the installation is complete, update the TeleSign settings on the Management Portal. For more details, see the following section, Updating TeleSign settings.
Updating TeleSign settings
1. Login to Defender Management Portal as an administrator.
2. In the left pane, click Self-Service Settings and on the right pane click Software Tokens tab.
3. Under User verification settings, in the Deliver verification code to users via box, select Automated phone call or SMS (TeleSign).
4. Type the Customer ID in TeleSign Customer ID box.
5. Type the REST API Key in the REST API Key (recommended) box and click Save.
How to determine if this hotfix is installed
To determine if the update is installed:
1. On the computer running Defender, open the list of installed programs and updates (appwiz.cpl).
2. Under Tasks, click View installed updates.
3. Inspect the list of installed programs and updates. When this hotfix is installed, the following item is present in the list: Defender Hotfix: SOL211829 under Defender 5.8.2.
How to remove this hotfix
To remove the update
1. On the computer running Defender, open the list of installed programs and updates (appwiz.cpl).
2. Under Tasks, click View installed updates.
3 In the list of installed programs and updates, click to select the hotfix entry Defender Hotfix: SOL211829, and then click Uninstall.
Alternatively:
- To remove the update from a 32-bit system, run the following command at a command prompt:msiexec /I {BD888D58-4F07-4602-9B2D-2F4BB4E8B6C5} MSIPATCHREMOVE={C3192363-2B5D-4C1A-98AD-0ADAC1558A3B} /qb
- To remove the update from a 64-bit system, run the following command at a command prompt:msiexec /I {BE7B96E6-EE89-4AC3-B527-3F8136B283D1} MSIPATCHREMOVE={C3192363-2B5D-4C1A-98AD-0ADAC1558A3B} /qb -
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