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Revised
4345586 - Credential Provider Filter dropdown is grayed out/disabled

The Credential Provider Filter dropdown is grayed out/disabled on the Defender Desktop Login Settings Group Policy Object (GPO).

Revised: August 24, 2022
4343212 - Configuring a Citrix Access Gateway to use Defender as its Authentication Mechanism

To configure a Citrix Access Gateway to use Defender as its authentication mechanism, take the following steps: 1. Configure a Citrix Access...

Revised: August 24, 2022
4255938 - Configuring the idle time-out setting for Defender's ISAPI Agent

Is it possible to control the timeout / re-authentication settings on the Defender ISAPI filter?  By default, Defender's ISAPI Agent requires...

Revised: August 24, 2022
4345459 - Configuring authentication to login onto AD servers

What steps are required to allow two-factor authentication when logging onto Active Directory (AD) servers?

Revised: August 24, 2022
4299465 - Compatibility with Windows Server 2019

Can Defender be installed on Windows Server 2019?

Revised: August 24, 2022
4240407 - Compatibility with Bitlocker

Can Defender work with Bitlocker. 

Revised: August 24, 2022
4310963 - Clicking Manage for a User Token in Web Management Portal does nothing.

When clicking "Manage" for a token in the Web Management Portal, nothing appears or pops up allowing the token to be managed. When the Web...

Revised: August 24, 2022
4349624 - Changing Defender activation code

When viewing an unactivated token in the Defender Management Portal, the activation code changes each time it's viewed after searching for the...

Revised: August 24, 2022
4260603 - Certain secrets not stored correctly on ISAPI Agent

Certain secrets (character combinations) are not stored correctly by the ISAPI agent. For example: 'Welcome123' gets stored as 'Welco??????3...

Revised: August 24, 2022
4349653 - Cannot see "Assigned To" column in ADUC/Tokens OU

In Active Directory Users and Computers, with the Defender Console installed, we do not see the "Assigned To" column in the "Tokens" OU.  It is...

Revised: August 24, 2022
4235386 - Cannot login with Defender Desktop Login. Locked out of the system.

Defender Desktop Login will not allow users to login and there is no other way to login to the system.

Revised: August 24, 2022
4343185 - Cannot log in with Defender using UPN

Attempting to log in with Defender authentication using the UPN, e.g. username@domain.com .  Access is denied.

Revised: August 24, 2022
4343110 - Cannot assign tokens via the Management Portal even though licenses are available

Users sign in to the Defender Management Portal to "Request a Software Token", but they are unable to, even though there are sufficient licenses...

Revised: August 24, 2022
4285278 - Can you send an activation email when using Powershell commands to assign software tokens?

Can you use the 'add-softwaretokentouser' Powershell command to send an activation email to the user when assigning software tokens?

Revised: August 24, 2022
4253417 - Can you run 2 proxies on one DSS?

The environment consists of one main primary Domain-A and another acquired Domain-B (the domains are not in the same forest but do have a trust...

Revised: August 24, 2022
4285089 - Can you increase the session timeout for the Defender Management portal?

Can you increase the session timeout for the Defender Management portal? The Defender Management Portal session is timing out too quickly for...

Revised: August 24, 2022
4284993 - Can you change the Software token response expiration time period in Defender?

A software token One Time Password (OTP) response can still be used even after the 30 seconds display time has elapsed. Can you reduce the expiry...

Revised: August 24, 2022
4280674 - Can you configure the default Software token options for tokens issued by the Self Service Portal?

Is it possible to change the Encryption method or response length for software tokens issued by the Self Service portal? For reference the...

Revised: August 24, 2022
4270958 - Can you change the Defender Management portal logo and background color?

Can you change the Defender Management portal logo and background color?

Revised: August 24, 2022
4342911 - Can unassigned Defender Windows Desktop Tokens be deleted?

There are several unassigned Defender Windows Desktop Tokens in Active Directory, can these be deleted?

Revised: August 24, 2022
4232709 - Can the Defender Push Notification authentication timeout value be changed?

How long is the default  Push Notification timeout for Defender client authentication, and can the value be changed?

Revised: August 24, 2022
4280768 - Can specific usernames be excluded from Defender Audit log?

Can specific usernames be excluded from Defender Audit log? A Citrix ADC appliance is being used to load-balance Defender Security servers...

Revised: August 24, 2022
4336209 - Installation and configuration of Defender Management Portal version 5.9.1

This video includes the following steps to install and configure the Defender Management Portal version 5.9.1: - Running the installation wizard...

Revised: August 24, 2022
4212481 - Information regarding using Defender with AWS Workspaces.

Is there any information regarding using Defender with Amazon AWS Workspaces?

Revised: August 24, 2022
4291283 - Incorrect time stamp in Management Portal

When the Defender Security Server and the Management Portal are in different timezones, and then further accessing the Management Portal from a...

Revised: August 24, 2022
4246329 - When using the Token Deployment System is it possible to restrict users to only be allowed one token in total?

When using the Token Deployment System, is it possible to restrict users to only be allowed one token in total?  Is it possible to restrict a...

Revised: August 24, 2022
4296927 - When using the Management Portal (via Token Self-Service) to request a software token, what email address is used for the verification link?

When the Management Portal's Token Self-Service tool is used to request a software token, what email address is used as a recipient for the...

Revised: August 24, 2022
4251043 - When using the EAP agent, the Windows password has to be entered twice.

When using the EAP agent, the Windows password has to be entered twice. 

Revised: August 24, 2022
4247897 - When using the Defender ISAPI agent is it possible to exclude specific paths?

When using the Defender ISAPI agent is it possible to exclude specific web site paths from requiring Defender authentication?

Revised: August 24, 2022
4209928 - When using the Defender ARS (Active Roles) Integration Pack, User Tokens on the properties page in the web UI are added as 'Auto' instead of 'Custom'.

When adding the attribute  'User Tokens' on the properties page in the ARS web UI, it is noticed that the attribute gets may be set to 'Auto' when...

Revised: August 24, 2022
4218978 - When trying to register a token via the Management Portal under the Self-Service feature, a message "You are not registered for this token type" is returned.

When trying to register a particular token type, a warning "You are not registered for this token type" is returned.

Revised: August 24, 2022
4343098 - Looking for a method to manage Gridsure tokens using PowerShell cmdlets.

Looking for a method to manage Gridsure tokens using PowerShell cmdlets.

Revised: August 24, 2022
4349311 - Login error: "Access Denied - No valid route found. Please contact your administrator."

When logging in with Defender Desktop Login, the following error is received:  "Access Denied - No valid route found. Please contact your...

Revised: August 24, 2022
4293093 - Logging in with Defender Desktop Login, sometimes a user is able to login successfully and other times the same user fails. The failed attempts show "Authentication Rejected (No matching user found)" in the DSS Audit Log.

A Defender Desktop Login user is able to login successfully at some times, however at other times it is found that the login fails.  The user may...

Revised: August 24, 2022
4345498 - Locating the Defender Security Server Audit Log

Where is the "DSS Log" located?  What debug options exist for the Defender Security Server Service?

Revised: August 24, 2022
4256023 - License import error :"Encountered an improper argument."

Error: "Encountered an improper argument." when importing soft token licenses

Revised: August 24, 2022
4324015 - iTokens configured with Triple-DES encryption and 8 characters do not work/authenticate.

iTokens configured with Triple-DES encryption, 8 characters and installed in the latest iOS versions do not work/authenticate.

Revised: August 24, 2022
4349477 - ISAPI Agent error: "Failed to save settings to registry (0x5)"

When saving the configuration for the ISAPI Agent, an error is received: "Failed to save settings to registry (0x5)"

Revised: August 24, 2022
4253174 - ISAPI agent on IIS server received an error message: HTTP: Error 500 Internal server error

Attempt to configure the ISAPI agent to protect the IIS server but received an error message: HTTP: Error 500 Internal server error.

Revised: August 24, 2022
4253204 - Is Windows Server 2016 compatible with Defender 5.8?

Is Windows Server 2016 compatible with Defender 5.8?

Revised: August 24, 2022
4232607 - Is there support for integrating Defender 5.7 with Office 365?

Version 5.7 of Defender does not currently have native support for adding two-factor authentication to Office 365

Revised: August 24, 2022
4320564 - Is there Defender EAP agent software available for Mac?

Is there a version of the Defender EAP agent client software that is compatible with the Mac OS X operating system?

Revised: August 24, 2022
4324021 - Is there an option to suppress certain RADIUS attributes from the payload?

Defender is not suppressing certain RADIUS attributes that are being passed on. Is there an option to manually suppress certain RADIUS attributes...

Revised: August 24, 2022
4320624 - Is there an option in Defender to set it as the default Sign In Option?

Users have multiple credential providers installed on their workstations. How can we set Defender Desktop Login as the primary Sign In Option, so...

Revised: August 24, 2022
4295088 - Is there an option in Defender that a user will be required to enter a PIN or will have an option to enter a PIN/passcode/fingerprint before getting an access to the OTP?

To be able to unlock a soft token, user will be required to enter a PIN or will have an option to enter a PIN/passcode/fingerprint before getting...

Revised: August 24, 2022
4285095 - Is there a way to determine who has requested tokens from the Defender Management portal?

Is there a way to determine who has requested tokens from the Defender Management portal?

Revised: August 24, 2022
4256499 - When should the "VPN integrator" component be used?

When should the "VPN integrator" component be used / installed?

Revised: August 24, 2022
4290277 - When running Defender PowerShell commands, what permissions are used?

When running the Defender PowerShell commands, what permissions are used?

Revised: August 24, 2022
4267669 - When logging in for the first time on Windows 10 build 1903 or later a message that says 'Incorrect function' is displayed.

While using Defender Desktop Login on a system running Windows 10 build 1903 or later and someone logs in for the first time they get an error or...

Revised: August 24, 2022
4289857 - When installing Defender Desktop Login, an error is returned: "This installation package is not supported by this processor type. Contact your product vendor."

When installing the Defender Desktop Login client, an error is returned from the Windows installer:  "This installation package is not supported by...

Revised: August 24, 2022
4264090 - When installing 5.11 the error "Service 'Defender Security Server Service' (DSServADE) could not be installed. Verify that you have sufficient privileges to install system services." is shown

When installing Defender 5.11 on a 64 bit machine, if the "Defender Administration Console" is not selected, then the installation will fail with...

Revised: August 24, 2022
4211439 - When importing a token, it is noted that the last digit of the token object being created does not match on the tenth digit.

When using the NOSTATIC export.dpx file and the Defender Import process, both the export.dpx and the Import process is showing a serial number that...

Revised: August 24, 2022
4296205 - When copying Active Directory accounts (eg, from within Active Directory Users and Computers) should the Defender attributes also be copied?

When copying an Active Directory User it is noted that Defender attributes also copy; such as: defender-danDNs defender-dssMembers defender...

Revised: August 24, 2022
4347709 - When connecting over Remote Desktop, the AD username & password don't get passed to remote system

When connecting over Remote Desktop (RDP), to a system that has Defender Desktop Login installed, the Active Directory (AD) username and password...

Revised: August 24, 2022
4209868 - When activating a token via the Defender Web Portal: "No token was found with that serial number. Please check and try again."

There are existing tokens, however when a user attempts to activate them via the Defender Web Portal Token Deployment System, they receive this...

Revised: August 24, 2022
4251190 - When accessing a site protected with the Defender ISAPI, instead of a logon page the below is displayed with the text {{applicationName}} {{message}} {{copyright}}

When accessing a site protected with the Defender ISAPI, instead of a logon page the below is displayed with the text {{applicationName...

Revised: August 24, 2022
4249304 - When a user has no token assigned they are unable to log in with RADIUS

When a user has no token assigned they are unable to log in with RADIUS, even when the Access Node policy is set to "Active Directory Password...

Revised: August 24, 2022
4313804 - What version of Defender supports Go-7 hardware tokens?

What version of Defender supports Go-7 hardware tokens?

Revised: August 24, 2022
4256409 - What type of RADIUS authentication protocol is used by Defender?

What type of RADIUS authentication protocol is used by Defender?  Does Defender support CHAP, PAP or MS-CHAP/ MS-CHAP v2?

Revised: August 24, 2022
4248018 - Yubikey's programmed in OATH-HOTP Mode "An error occurred in the application"

Attempting to register a YubiKey token in the self-service Defender Management Portal. At the Enter YubiKey one-time password registration screen...

Revised: August 24, 2022
4320324 - Windows Mobile Tokens Stop Working

Users are assigned a Windows Mobile soft token and are able to successfully authenticate a few times (or about a week) and then the token stops...

Revised: August 24, 2022
4281090 - Windows 10 log on delay with Defender Desktop login 5.9.3 installed

Windows 10 machine with Defender Desktop Login client version 5.9.3 installed. After entering the password and passcode, there is a significant...

Revised: August 24, 2022
4313399 - How to delete Defender Soft Tokens

How to remove and delete a Defender Soft Token from an Active Directory user. This applies to the following token types: • Soft Token for...

Revised: August 24, 2022
4354824 - How to delegate Administrative rights in Defender

How are administrative rights delegated in Defender? Please note: this article, and its attached document, help explain Defender permissions...

Revised: August 24, 2022
4349704 - How to delegate permissions in Defender using the Delegation Wizard

How to delegate permissions in Defender using the Delegation Wizard. For example, Helpdesk users need to manage users via the Management Portal...

Revised: August 24, 2022
4274082 - How to define exclusion in the defender pam_radius_acl.conf file ?

How to define exclusion in the defender pam_radius_acl.conf file ? We want to configure so that all users requires 2FA except for root account.

Revised: August 24, 2022
4263785 - How to deal with Defender hardware token failures

This article outlines how to deal with Defender hardware token (e.g. GO 6, GO 7) failures. How do you RMA a faulty hardware token?

Revised: August 24, 2022
4242911 - How to customize the return prompts from the Defender Server during authentication requests

Is it possible to customize the return prompts from the Defender Server during authentication requests?  If so, how can this be done? For...

Revised: August 24, 2022
4264157 - How to customize an email for requesting a token via the Defender Management Portal

Is it possible to customize the email for requesting a token via the Defender Management Portal?

Revised: August 24, 2022
4273873 - How to create custom roles ?

How to create custom roles ?

Revised: August 24, 2022
4209930 - Error "specified user account for management portal service account is not a member of the Local Administrators group on the system"

During the installation of the Management Portal, the installation will check to verify that the Management Portal Service Account is a member of...

Revised: August 24, 2022
4256293 - Error "Insufficient Desktop token licenses are available" when attempting to program soft tokens

Error "Insufficient Desktop token licenses are available" when attempting to program soft tokens

Revised: August 24, 2022
4316854 - Error ""Failed to verify response - Bad response" when testing Temporary Response Codes

Error "Failed to verify response - Bad response" when testing Temporary Response Codes Attempted to test temporary response code in AD by using...

Revised: August 24, 2022
4218233 - Enhancement: Enable push notifications to be sent without entering keywords

Currently, "push" is required to be entered in the passcode field to receive a push notification. Enhancement: Enable push notifications to be...

Revised: August 24, 2022
4304007 - Enhancement Request: to configure Radius over TCP Protocol

Enhancement Request: to configure Radius over TCP Protocol

Revised: August 24, 2022
4209923 - Enhancement request: to extend the maximum time limit for the Temporary Response

Enhancement request: to extend the maximum time limit for the Temporary Response. Currently, maximum time limit is 4 weeks.

Revised: August 24, 2022
4303533 - Enhancement Request to enforce Active Directory Password History GPO when using RADIUS Authentication

Active Directory GPO applied to prevent the same or old passwords upon password expiration is enforced when using DDL but ignored when attempting...

Revised: August 24, 2022
4276429 - Enforcement of PIN minimum length for Defender tokens

Currently the PIN Minimum length is only enforced on the initial registration in Defender Management Portal.

Revised: August 24, 2022
4340098 - Encountering an error when trying to import an XML report within Excel

Encountering an error when trying to import an XML report within Excel.  This is multiple reports for Tokens such as Assigned, Unassigned, Users...

Revised: August 24, 2022
4315337 - Enabling Windows Authentication (SSO) for the Defender Management Portal

How can Single Sign-On (SSO) for the Defender Management Portal be enabled?

Revised: August 24, 2022
4259762 - Enable Defender Token Auditing

Enable Defender Token Auditing

Revised: August 24, 2022
4217706 - How to create an MSI install log for Defender?

How can an installation log be created to troubleshoot a failed Defender install or upgrade?

Revised: August 24, 2022
4257775 - How to Configure the Internet Proxy Settings for SMS tokens

You need to specify a proxy server for the Defender Security Server to use when sending SMS tokens.  You receive a message similar to the...

Revised: August 24, 2022
4273950 - How to configure SMS OTP for expiry?

How to configure SMS OTP for expiry? Is it possible to configure an SMS token to expire after a certain period of time, i.e. 15 minutes?

Revised: August 24, 2022
4345564 - How to configure Active Directory Rollout Mode for Defender

What are the steps required to configure Defender for Active Directory Rollout mode? With Active Directory Rollout mode users will be able to...

Revised: August 24, 2022
4259786 - How to completely remove / uninstall Defender

How to completely remove / uninstall Defender

Revised: August 24, 2022
4292125 - How to change the Defender PIN when logging in

When logging in as a user logs in with Defender, how can a Defender PIN be changed?

Revised: August 24, 2022
4336232 - What permissions are required to install a new Defender Security Server?

What permissions are need for the account used to install and setup Defender Security Server in a new AD domain?

Revised: August 24, 2022
4267634 - What options are there to secure Outlook Web Access (OWA) with Defender?

Is it possible to secure Outlook Web Access with Defender? 

Revised: August 24, 2022
4313370 - What is the WSDL URL for Defender?

What is the Web Service Definition Language (WSDL) URL for Defender.

Revised: August 24, 2022
4212564 - What is the number of response characters for tokens generated via the Management Portal Self-Service system?

When generating tokens via the Management Portal Self-service, what are the token characteristics?

Revised: August 24, 2022
4211995 - What is the maximum number of Access Nodes that can be assigned to a Defender Security Server?

What is the maximum number of Access Nodes that can be assigned to a Defender Security Server? Error in DSSAudit logs:  "Limit for NAS devices...

Revised: August 24, 2022
4270955 - What is the Defender Desktop login failover timeout before it tries the next configured Defender Security Server?

It is possible to configure multiple Defender Security Servers (DSS) in the Defender Desktop login configuration. What is the timeout period...

Revised: August 24, 2022
4323976 - What information does each Technical Guide provide and where can they be located?

In order to accelerate deployment time and reduce the costs associated with the introduction and management of a new platform, a sound basis is...

Revised: August 24, 2022
4214024 - What hardware tokens are supported by Defender?

Which hardware tokens are support by the Defender product?

Revised: August 24, 2022
4264318 - What are some of the events that are logged by Defender Event View log?

Token events performed by the Defender Administrator, such as assigning a token to a user, assigning a Defender password to a user, setting a...

Revised: August 24, 2022
4280688 - Webthority site not working with Firefox or Chrome. Error: " .ssl_error_weak_server_ephemeral_dh_key"

The following error message appears when using Firefox or Chrome to access a Webthority site: .ssl_error_weak_server_ephemeral_dh_key

Revised: August 24, 2022
4349721 - Web page will not load when using the ISAPI filter

The message being received when loading the page is: "Server Error in Application HTTP Error 404.3 - Not Found" "The page you are...

Revised: August 24, 2022
4253351 - VPN RADIUS payload for palo alto and defender desktop client

Configure RADIUS Payload for Palo Alto and defender desktop client

Revised: August 24, 2022
4226765 - VIDEO: How to use the RADIUS Test Tool

With this tool you can send a test RADIUS request directly to the Defender Security Server, thereby eliminating other factors such as network...

Revised: August 24, 2022
4218971 - Video Solution: Creating example Defender Active Directory Objects

Video Solution: Creating Example Defender Active Directory Objects This video covers the creation of generic Active Directory object required by...

Revised: August 24, 2022
4226873 - Verify License Count is missing when looking at properties of DEFLIC0000000000

When trying to determine an accurate license count, the information displayed in the About screen under the Defender menu, does not correspond with...

Revised: August 24, 2022
4276205 - Users/Groups in the Defender Desktop login exclusion list are unable to log on after upgrade to Defender 5.8

The Users or Groups listed in the Defender Desktop login exclusion list are unable to log on after upgrding to Defender 5.8 This does not affect...

Revised: August 24, 2022
4349742 - Users receive error, "You are not allowed to request any software token types."

Users receive the error, "You are not allowed to request any software token types." when going to the self-service (Defender Management) portal.

Revised: August 24, 2022
4292411 - Users receive, "You cannot change your password as it is being managed by Defender Desktop Login"

When a user tries to change the password of a workstation the message, “You cannot change your password as it is being managed by Defender Desktop...

Revised: August 24, 2022
4276449 - Users are unable to assign GO7 hardware tokens from Defender Management Portal - Error: "This token is not associated with your account"

The following error message is received when a user tries to assign the token from the Defender Management Portal: This token is not associated...

Revised: August 24, 2022
4290716 - Users are not being assigned to tokens properly, token is blank.

User is assigned to GO-6 token. After refresh of AD, token is unassigned.

Revised: August 24, 2022
4221970 - User receives error message "Invalid token response, enter a valid token response" when attempting to authenticate with two-factor authentication

The user is attempting to authenticate with 2FA using their Active Directory password and then their token code.  When the user enters the...

Revised: August 24, 2022
4276411 - User failure in Management portal and "HomeController::Error" shown in log

A user is unable to access the Management portal. The following error message is shown in the Management portal debug log for the user...

Revised: August 24, 2022
4297997 - User assigned duplicate token, unable to authenticate

When users have the same token assigned twice (duplicate token) the user may be unable to authenticate to the Defender Security Server (DSS...

Revised: August 24, 2022
4226757 - Upgrading Defender to the latest version

What is the path to upgrade my Defender environment to the latest version? Can I upgrade from older versions?

Revised: August 24, 2022
4240474 - Upgraded Defender Management Portal post upgrade webpage misdirect

After performing upgrade to Defender Management Portal the post upgrade webpage misdirect from Defender Self Service site.

Revised: August 24, 2022
4287918 - Upgrade to Defender 6.1 - The specified directory service attribute or value does not exist.

[30/04/2021 22:00:48.155] [00001c04] [StringUtils :00037] Converting (wide->narrow) text "The specified directory service attribute or value does...

Revised: August 24, 2022
4349570 - Universal license is not being imported into ADUC

Selecting "Install Desktop Token License..." from the "Defender" drop-down in Active Directory Users and Computers (ADUC) with the Defender...

Revised: August 24, 2022
4312785 - Understanding Defender Licensing

How is Defender licensed? What are the different license types? How are licenses imported?

Revised: August 24, 2022
4271115 - Unable to set token PIN in Active Directory Users and Computers when using Defender 5.9.5 MMC snap-in

Unable to set token PIN in Active Directory Users and Computers when using Defender 5.9.5 MMC snap-in. When trying to set either a Software or...

Revised: August 24, 2022
4345089 - Unable to save any protected websites in ISAPI Agent

Selecting sites in the ISAPI agent configuration, but the changes are not being saved. Also, the "Protected Sites" tab may be completely blank.

Revised: August 24, 2022
4263675 - Unable to reset expired Active Directory passwords with Defender

Users are unable to reset expired passwords when prompted by Active Directory.  They may be prompted when using the Desktop Login client, or when...

Revised: August 24, 2022
4243706 - Unable to rename/delete tokens on iPhone 6s and iOS 9.0.2.

Unable to rename/delete tokens on iPhone 6s and iOS 9.0.2.

Revised: August 24, 2022
4330878 - Unable to program a token in ActiveRoles Server Defender web integration

When trying to program a token for a user that exists within an OU with a forward slash “/” in the OU name from Defender ActiveRoles Server web...

Revised: August 24, 2022
4280944 - Unable to program iOS or Android software tokens after upgrading to Defender 6.2

Unable to program iOS or Android software tokens after upgrading to Defender 6.2 Error message received when programming tokens...

Revised: August 24, 2022
4299036 - Is there a logout button for the Defender Web Management Portal?

When using the Defender Web Management Portal, is it possible to add a Logout button for the user?

Revised: August 24, 2022
4296985 - Is there a document with detailed Defender schema information?

Is there a document detailing the Defender Active Directory Schema Classes?

Revised: August 24, 2022
4289228 - Is there a Defender Soft Token for Mac OS X?

Is there an available Defender Soft Token for Apple OS X?

Revised: August 24, 2022
4235400 - Is there a Defender Soft Token App for Apple Watch?

Is it possible for users to generate Defender response codes on their Apple Watch?

Revised: August 24, 2022
4235212 - Is there a Defender Guide that can be provided to the Helpdesk?

Is there a document that can be provided to the Helpdesk with instructions on how to perform the necessary Defender tasks?

Revised: August 24, 2022
4333524 - Is the Defender PAM module supported on AIX 7.2?

Has the Defender PAM module been tested on AIX 7.2 to validate if it is supported?

Revised: August 24, 2022
4289737 - Is it possible to use the Defender Management Shell to create new soft tokens of AES type?

When using the PowerShell cmdlet Add-SoftwareTokenToUser, the soft tokens are created as OAUTH by default.  Can it be possible to create an AES...

Revised: August 24, 2022
4260368 - Is it possible to use ADM/ADMX files for Desktop Desktop Login Group Policy?

Is it possible to use ADM/ADMX files for Desktop Desktop Login Group Policy instead of installing the Defender Desktop Login Group Policy (x64...

Revised: August 24, 2022
4235323 - Is it possible to specify particular Domain Controllers for the Desktop Login client?

Is it possible to specify or restrict the Domain Controllers that the Desktop Login client uses to contact Active Directory?

Revised: August 24, 2022
4343233 - Is it possible to set up authentication with just username & token response?

Is it possible to set up authentication with just username & token response? How can this be done?

Revised: August 24, 2022
4304864 - Is it possible to restrict the tokens view of ActiveRoles (ARS) plugin?

Is it possible to restrict the tokens that can be assigned via the ActiveRoles (ARS) plugin to only return un-assigned tokens?

Revised: August 24, 2022
4232955 - Is it possible to only require Defender for part of the day?

Looking for logon setting that will only require Defender during certain hours.

Revised: August 24, 2022
4228998 - Is it possible to mass unassign and delete tokens from users in Active Directory using Powershell?

License usage for tokens and users is reaching the limit, how can tokens be mass unassigned and deleted from old or disabled Active Directory...

Revised: August 24, 2022
4343187 - Is it possible to install the Desktop Defender Client on a Mac?

Is it possible to install the Desktop Defender Client (Desktop Login) on a Mac?

Revised: August 24, 2022
4336205 - Is it possible to import DIGIPASS GO 7 tokens purchased from One Identity into Azure or AWS MFA?

Does One Identity provide the shared secret key for Defender Go-7 hardware tokens to be imported into Azure or AWS MFA or other 3rd party software?

Revised: August 24, 2022
4330890 - Is it possible to have Defender authenticate with token + domain password when user is offline?

Is it possible to have Defender authenticate with token response + domain password when the user is offline?  Currently when offline users are only...

Revised: August 24, 2022
4302231 - Is it possible to get a list of users that have Administrator privileges in Defender?

How can a list of Active Directory Users who are Defender Administrators, or Users that have permissions to assign and unassign tokens be generated?

Revised: August 24, 2022
4209929 - Is it possible to force Desktop Login for only RDP connections into a machine protected by Defender Desktop Login?

Would it be possible to force Defender Desktop Login to only require two factor authentication when the connection is created via RDP; and have...

Revised: August 24, 2022
4343227 - Is it possible to find out in which OU the Defender tokens are located?

Is it possible to find out in which OU the Defender tokens are located?

Revised: August 24, 2022
4226856 - In the emails sent can the URL configured for the Token Deployment System be changed?

In the emails sent can the URL configured for the Token Deployment System be changed?  Defender Token notification email uses an IP address in...

Revised: August 24, 2022
4218850 - In 5.8.1, the Web Service API method for AddSoftwareTokenToUser does not function.

In 5.8.1 Defender Web API, the AddSoftwareTokenToUser does not function correctly.

Revised: August 24, 2022
4251338 - Importing Yubikey into Defender when Yubikey not purchased from One Identity

When Defender customers receive Yubikey tokens from One Identity, they are provided with an import file that must be formatted properly. How can...

Revised: August 24, 2022
4269799 - Impact of CVE-2021-44228 Apache Log4j Vulnerability

A critical vulnerability was recently discovered related to systems/software that run Apache Log4j More information about this vulnerability...

Revised: August 24, 2022
4235378 - How To: Use the RADIUS Test Tool to troubleshoot Defender authentication

The Radius Test Tool is a simple method to test Defender token authentication to confirm that the DSS is accepting and processing requests...

Revised: August 24, 2022
4316386 - How To: Delete or Rename a Defender Soft Token on iOS

How to delete or rename an iToken in the Defender Soft Token app on iPhone or iPad?

Revised: August 24, 2022
4347625 - How to verify the Defender license numbers via ADUC

How can Defender license numbers be verified using Active Directory Users and Computers (ADUC)?

Revised: August 24, 2022
4345558 - How to use the Defender Token Programming Wizard

What are the steps required to use the Defender Token Programming Wizard?

Revised: August 24, 2022
4342702 - How to troubleshoot Defender 'GO' token issues

This guide is provided for Helpdesk and second-line support administrators within your organization, and is designed to facilitate the...

Revised: August 24, 2022
4273992 - How to set up E-Mail OTP tokens in Defender

E-Mail OTP tokens are new in Defender 5.6

Revised: August 24, 2022
4292085 - How to Run the Delegation Wizard and Delegate Defender Permissions

What are the correct steps that can be used to Delegate Defender permissions or roles out to Users or Groups in Active Directory?

Revised: August 24, 2022
4274602 - How to remove the Java desktop token?

How to remove the Java desktop token?

Revised: August 24, 2022
4347502 - How to register for product notifcations

What is the process to register for Product Notifications?

Revised: August 24, 2022
4215588 - Possible for a Defender user to be prompted to create a PIN during initial vpn login attempt?

Is it possible for a Defender user to get prompted to create a PIN for a Defender token during the first use of the token?

Revised: August 24, 2022
4347665 - Authentication Through Web Page

When attempting to login to our Citrix services web page we receive an "authentication failed" message from the web page and a "SEND FAILED" Radius...

Revised: August 24, 2022
4298671 - Authentication issues with 3DES Tokens

When using 3DES Mobile Tokens, what can cause the token authentications to fail?

Revised: August 24, 2022
4256928 - Authentication is not working for all users.  Receiving "Invalid Synchronous Response"

Authentication is not working for all users.  They are receiving the message, "Invalid Synchronous Response" when trying to authenticate with...

Revised: August 24, 2022
4229091 - Authentication fails if account in Active Directory has checkbox 'User must change password at next logon' set

Users attempting to authenticate using Defender receive one of these error messages: "Invalid Windows password. Enter a valid Windows password...

Revised: August 24, 2022
4345157 - Attempting to assign a token to a new user, but unable to do so

Attempting to assign a token to a new user, but unable to do so as the option is greyed out.

Revised: August 24, 2022
4228456 - How to prevent changes to settings for Defender Desktop Login in ginaconfig.exe

By default, users can access the ginaconfig.exe executable. This allows the user to modify and possibly disable important parts of Defender Desktop...

Revised: August 24, 2022
4276266 - How to move a Defender Security Server

What are the steps required to move a Defender Security Server (DSS) to a new server within the same Active Directory (AD) forest? 

Revised: August 24, 2022
4349196 - How to migrate Defender Security Servers to a new domain?

Can Defender be moved to a new domain? What are the steps to move an existing Defender installation from one domain to another?

Revised: August 24, 2022
4311012 - How to Install the Defender Client SDK Software

What are the correct steps that can be used to install the Defender Client SDK Software?

Revised: August 24, 2022
4235534 - How To Import a license into Defender 5.8 and above

The license import process has changed in Defender 5.8.x. The steps below will demonstrate how to import a license in this version.

Revised: August 24, 2022
4260089 - How to get verbose log of the DefenderDesktopLogin.exe installation?

How to get verbose log of the DefenderDesktopLogin.exe installation?

Revised: August 24, 2022
4292246 - How to find the version of Defender Components

When checking to make sure the latest hotfixes for Defender components are installed, what steps can be performed to verify the version of software...

Revised: August 24, 2022
4263565 - How to extend the Defender ISAPI Agent to pass the user ID to the protected web page

What are the required steps to extend the Defender ISAPI Agent to pass the user ID to the protected web page?

Revised: August 24, 2022
4285355 - How to ensure a user session is logged out when using the Defender version of Cloud Access Manager with OWA

When using the Defender version of Cloud Access Manager, how can you ensure the session is logged out, even if the user does not close their browser.

Revised: August 24, 2022
4243710 - How to encrypt the clear text of the Secret Key encryption in Linux PAM.

How to encrypt the clear text of the Secret Key encryption in Linux PAM.

Revised: August 24, 2022
4270947 - How to enable diagnostic logging for the Defender AD FS adapter

To troubleshoot issues that may occur during authentication with Defender, you need to enable diagnostic logging for the Defender AD FS Adapter

Revised: August 24, 2022
4260304 - How to enable diagnostics for the Defender Management Portal

How to enable debug diagnostics for the Defender Management Portal and enable additional diagnostics for Reports.

Revised: August 24, 2022
4315360 - How to enable debug diagnostic logging for Defender

What are the steps to enable debug diagnostic logging for each Defender component?

Revised: August 24, 2022
4314252 - Is it possible to exclude certain DSS from the Management Portal path list?

Is it possible to exclude certain Security Server log share paths from the Reports section of the Management Portal?

Revised: August 24, 2022
4214308 - Is it possible to enforce a Temporary Response to be single-use only by using Group Policy?

Is it possible to use Group Policy to enforce that a Temporary Response can be used only one time?  For example, the Temporary Response may be...

Revised: August 24, 2022
4321072 - Is it possible to enable a disclaimer popup during token registration?

Is it possible to enable a disclaimer popup during token registration?

Revised: August 24, 2022
4229056 - Is it possible to email scheduled reports from the Defender Management Portal?

Can any of the scheduled reports in Defender Management Portal be configured to email to auditors or administrators?

Revised: August 24, 2022
4294435 - Is it possible to delete Defender Management Portal log receivers and the Connection Points?

Is it possible to delete the Service Connection Point (SCP) from Active Directory (AD) for Web Portal log receivers that are no longer required?

Revised: August 24, 2022
4302838 - Is it possible to convert the 'defender lastlogon' attribute from Active Directory from the numeric string to date value?

When viewing the Defender token attributes via Properties (or query from Powershell); the time value is seen to be an 18 digit value similar to...

Revised: August 24, 2022
4271164 - Is it possible to configure the timeout period for when Defender Desktop login client goes into offline mode?

Is it possible to configure the timeout period if the client is on a network that does not contain the Defender Security Servers? If the...

Revised: August 24, 2022
4285454 - Is it possible to combine the Defender Desktop login credential provider with other 3rd party credential providers?

Is it possible to combine the Defender Desktop login credential provider with other 3rd party credential providers? For example, using...

Revised: August 24, 2022
4292215 - Is it Possible to change the default setting for a temporary response?

Using Active Directory Users and Computers is it possible to change the default setting for a Temporary Helpdesk Response?

Revised: August 24, 2022
4260255 - Is it possible to assign one token to multiple users?

Is it possible to assign one token to multiple users?  For example, can two or more users share a Go-7 token?

Revised: August 24, 2022
4347382 - Is Defender compatible with Threat Management Gateway?

Is Defender compatible with Threat Management Gateway (TMG)?

Revised: August 24, 2022
4304559 - Is Defender vulnerable to DROWN attacks?

Is Defender susceptible to the DROWN vulnerability?

Revised: August 24, 2022
4276577 - Is Defender Desktop login supported with LSA protection enabled? (RunAsPPL registry setting enabled)

You cannot enter the Defender Desktop Login passcode when LSA protection is enabled on the system. The LSA protection is enabled by configuring...

Revised: August 24, 2022
4303284 - iOS tokens created with Defender 5.9.1 and having an expiration applied do not get the expiration date applied to the created token.

When using Defender 5.9.1 Administration Console to create an iOS token and selecting the option to apply an expiration, the created token does not...

Revised: August 24, 2022
4302807 - iOS 1.7 Token application is crashing when activation codes are entered.

The iOS Token application version 1.7 is crashing when the Token Activation Codes are entered.

Revised: August 24, 2022
4240516 - Internet Explorer "Compatibility View" may cause display issues in Defender Management Portal

Defender Management Portal web interface not loading correctly when "Compatibility View" is enabled in Internet Explorer 9, 10 or 11.

Revised: August 24, 2022
4345757 - Failed authentication attempts are not increasing the Violation Count

Failed authentication attempts are not increasing the Violation Count for Defender users. When does the Violation Count increase?

Revised: August 24, 2022
4321099 - Exclusions from Domain groups are ignored, but local groups work.

Exclusions for domain groups are not working, but local groups added to the exclusion list are enforced.  The error message received is: "Access...

Revised: August 24, 2022
4343050 - Exclusions do not work for offline systems with Desktop Login

When configuring Desktop Login Exclusions so that "Users in listed groups cannot logon without Defender authentication", logons work when there is...

Revised: August 24, 2022
4269305 - Error on Token Registration page: "The service account user could not be logged in or has not

Error on Token Registration page: "The service account user could not be logged in or has not been configured. Token Registration cannot proceed"

Revised: August 24, 2022
4330842 - Error: “You do not have sufficient permissions to request a software token. Please contact your system administrator” when requesting a software token through the Self-Service Portal.

Software tokens cannot be requested through the Defender Management Portal and a dialog box appears stating “You do not have sufficient...

Revised: August 24, 2022
4311139 - ERROR: “Unable to forward request to proxy”

When a Defender authentication fails, the error “Unable to forward request to proxy” is visible in the Defender Security Server log file.

Revised: August 24, 2022
4298344 - ERROR: “The Defender Security Server could not log you on..."

When attempting to log into a server with the Defender Desktop login installed the error “The Defender Security Server could not log you on as...

Revised: August 24, 2022
4292076 - Error: “Failed to authenticate to [domain.controller] with [service.account]”

When reviewing the DSSAudit log, the following errors are seen during the startup process: “Authenticating to [domain.controller] with [service...

Revised: August 24, 2022
4304442 - Error: “An error occurred during the installation of assembly”

During the installation of the Defender Desktop Login software, the error “An error occurred during the installation of assembly ‘Microsoft.VC90...

Revised: August 24, 2022
4264028 - Error: "You do not have the correct rights to install this product. This product must be installed by a user who has the rights to create a service connection point for this computer in Active Directory."

When installing the Management Portal the below error is shown. "Additional Rights Required "You do not have the correct rights to install...

Revised: August 24, 2022
4230240 - Error: "Unable to process request - Unknown packet type" in DSS logs

The Defender Security Server (DSS) log is filling up with entries similar to the following: Wed 26 Sep 2012 13:01:00 Unable to process request...

Revised: August 24, 2022
4264196 - Error: "The network path was not found." in Management Portal

The following are captured in the Management portal logs. ApplicationController OnException - Unhandled exception caught in controller System...

Revised: August 24, 2022
4349567 - Error: "The configured user...does not have the Allow log on locally' right."

When configuring the System Service Account for the Defender Management Portal, version 5.7.0.4091, clicking "Save" gives the following error...

Revised: August 24, 2022
4251295 - Error: "License violation: The current number of assigned tokens is <current> . The licensed number of tokens is <licensed>. Although you can still use all features of the product, you are in violation of the software transaction agreement.

Error in Defender Management Portal: "License violation:  The current number of assigned tokens is <current> . The licensed number of tokens is 0...

Revised: August 24, 2022
4260054 - Error: "Ldap failed (Insufficient Rights) writing DSS status"

A Defender Security Server object has been created in AD, and the DSS server installed. However, the version shows as "Unknown (5.8.0.0 required...

Revised: August 24, 2022
4263585 - Error: "Index and length must refer to a location within the string. Parameter name: length" in Management Portal

Error: "Index and length must refer to a location within the string. Parameter name: length" when using "Request a software token" in the Defender...

Revised: August 24, 2022
4249353 - Error: "Failed to authenticate to directory @ HOST.YOURDOMAIN.COM:389 (49, Invalid Credentials)"

If  a username that is greater than 20 characters in length is used as the Admin User in the Defender Security Server Configuration the following...

Revised: August 24, 2022
4226791 - Error: "Authentication Rejected (Failed to read token data)" after restoring an AD User

An AD user was mistakenly deleted and then restored from a backup. After the restore, the AD account works, but the user is no longer able to...

Revised: August 24, 2022
4320427 - Emails from Token Deployment System sent as the service account and not the designated email address

In Token Deployment System | Configuration, " E-mail Settings", "Email Details", the "From address" an email address has been specified, e.g...

Revised: August 24, 2022
4345422 - Email OTP Issue

Revised: August 24, 2022
4344916 - Email OTP Token response expiration

How long is an Email OTP Token response valid - i.e., does it have a finite time which it can be used in the same way as a response generated by...

Revised: August 24, 2022
4312337 - Elevation of privileges with Run As.

Is it possible for Defender to integrate with the Run As authentication dialog in Windows?

Revised: August 24, 2022
4342734 - During Desktop Login set up user receives "Defender Security Server is not available"

Error message received when trying to log in using two-factor authentication: "Defender cannot log you on now because the Defender Security...

Revised: August 24, 2022
4240424 - DualTok default PIN

Customer received their new DualTok tokens, looking to initially configure them, what is the default PIN? 

Revised: August 24, 2022
4349591 - DSS is unavailable

Revised: August 24, 2022
4347615 - DSS Log Error: "User not valid for this route"

Authentication with a Defender token fails.  The DSS log shows the following error: "User not valid for this route" Users may see the...

Revised: August 24, 2022
4343167 - DSS Log error: "Authentication Rejected (Invalid source for request)"

When a user attempts to authenticate with their Defender token response, the request fails and the following appears in the DSS: "Authentication...

Revised: August 24, 2022
4251291 - DSS Log Error "LDAP failed (50) writing user data for [username]"

In the DSS logs the following errors appear: "LDAP failed (50) writing user data for [UserCN]" "LDAP failed (50) writing token data for CN...

Revised: August 24, 2022
4343259 - How to assign permissions to Defender Reports in the Management Portal

How are permissions assigned for users to Defender Reports in the Management Portal?

Revised: August 24, 2022
4310987 - How To Assign a Temporary Response to a user

How to assign a temporary response to a user.  A temporary response can be used when the Active Directory (AD) user has misplaced or lost their...

Revised: August 24, 2022
4310440 - How To Activate a Token on Android

What are the steps to activate a token on an Android Device?

Revised: August 24, 2022
4273576 - How the AD FS Adaptor secures communication with the Defender Service Server?

How the AD FS Adaptor secures communication with the Defender Service Server (DSS)?

Revised: August 24, 2022
4295112 - How does a hardware token synchronize with the current system clock?

How does a hardware token synchronize with the current system clock?

Revised: August 24, 2022
4216643 - How do you delete or remove all reports?

The Defender Management Portal has hundreds or thousands of reports. Via the Management Portal, one is only able to delete them 100 at a time.

Revised: August 24, 2022
4280989 - Does the Defender PAM module support Ubuntu 18?

Does the Defender PAM module support Ubuntu 18?

Revised: August 24, 2022
4280889 - Does the Defender ISAPI Agent support Apache?

Does the Defender ISAPI Agent support Apache?

Revised: August 24, 2022
4209322 - Does the Defender ISAPI agent pass credentials to the protected site?

Can the Defender ISAPI component be configured to relay credentials to the protected site?

Revised: August 24, 2022
4347677 - Does Defender support Windows 2012 / Windows 2012 R2 ?

Does Defender support Windows 2012 / Windows 2012 R2 ?

Revised: August 24, 2022
4262099 - Does Defender Support Read Only Domain Controllers?

Does Defender support Read Only Domain Controllers (RODC)?

Revised: August 24, 2022
4368425 - Does Defender EAP Agent support SSTP?

Can the Defender EAP agent work with RRAS/NPS server configured to use SSTP ?

Revised: August 24, 2022
4320890 - Does Defender have any dependence on TLS 1.0 / 1.1?

Are there any legacy requirements for Defender to support TLS 1.0 / 1.1?

Revised: August 24, 2022
4300760 - Does Defender support Apple Macs?

Will Defender work with macOS?  Are any of the Defender components compatible with macOS, such as Desktop Login?

Revised: August 24, 2022
4256798 - Does Defender support Microsoft AD FS 3.0 ?

Does Defender support AD FS 3.0? Does a Custom Authentication Method exist for AD FS ?

Revised: August 24, 2022
4256176 - Does Defender support MS-CHAP v2?

Does Defender support RADIUS protocol MS-CHAP v2 / MSCHAPv2 ?  Can a VPN device be configured to work with Defender using MS-CHAP v2?

Revised: August 24, 2022
4253352 - Does Defender detect jailbroken or other rooted devices?

If you require an assessment of Defender for any of the following before granting access: Jailbroken / Rooted Devices  Virtual Machines...

Revised: August 24, 2022
4249115 - Does Defender support IPv6?

Does Defender support IPv6?

Revised: August 24, 2022
4243659 - Does Defender support more than 256 concurrent authentication requests?

Does Defender support more than 256 concurrent authentication requests? In versions prior to Defender 5.10, a Radius request count of more than...

Revised: August 24, 2022
4217662 - Does Defender send syslog traffic via TCP or UDP?

When Defender is configured to send syslog traffic via the "Audit Log" tab of the DSS (Defender Security Server Configuration); does it send...

Revised: August 24, 2022
4209724 - Does Defender have support for OATH soft tokens that use SHA-256?

Is it possible to create OATH soft tokens that utilize SHA-256?

Revised: August 24, 2022
4209898 - Does Defender 5.8.2 'Integration Pack for Active Roles' work with ActiveRoles Server (ARS) 7.1?

Does Defender 5.8.2 ARS Integration Pack work with ActiveRoles Server (ARS) version 7.1?

Revised: August 24, 2022
4259632 - Do tokens with the status of "Not yet activated" need to be activated?

When looking at the property of software tokens through Active Directory Users & Computer, or through the Management Portal they have a status of...

Revised: August 24, 2022
4345039 - Do any of the hardware tokens expire?

Do any of the hardware tokens expire? What is the process to deal with tokens that no longer work? 

Revised: August 24, 2022
4250843 - Do ADMX versions of the DefenderBindingGroupPolicy.adm and DefenderGroupPolicy.adm files exist?

Do ADMX versions of the DefenderBindingGroupPolicy.adm and DefenderGroupPolicy.adm files exist?

Revised: August 24, 2022
4251282 - Detailed directional firewall port information for Defender

This article provides detailed information in regards to inbound/outbound port requirements for a Defender installation.  This may be required...

Revised: August 24, 2022
4347727 - Desktop Login prompts for "Passcode" - is this token response or AD password?

When logging in to a system with Desktop Login installed, the user is asked for their "Passcode".  Is this the Active Directory password or the...

Revised: August 24, 2022
4347687 - Desktop Login Configuration: issue with credential provider filter, the option is grayed out

Trying to set the "Credential Provider Filter" option for the Desktop Login Configuration, but the option is grayed out.  How can this be enabled?

Revised: August 24, 2022
4342644 - Desktop Login with GrIDsure expected workflow

After configuring the Desktop Login with GrIDsure, the Defender policy has been modified to allow domain username/password and passcode. However...

Revised: August 24, 2022
4338520 - Desktop login offline authentication shows the Windows login spinning then goes back to login screen

After entering username, password, and passcode during offline authentication mode, the Windows login screen spins then goes back to the login...

Revised: August 24, 2022
4263850 - Desktop Login only allows users to logon with their Sam Account Name their UPN login does not work

Desktop Login only allows users to logon with their Sam account name their User Principal Name (UPN) login does not work. The Defender Security...

Revised: August 24, 2022
4248694 - Desktop Logon unable to change expired password

When group policy password expires in Active Directory (AD) after 90 days the user is prompted to change password, this does not work and we end up...

Revised: August 24, 2022
4263983 - Deploying Defender Desktop Login using Microsoft Group Policy

Please see the attached PDF which describes how to deploy Defender Desktop Login software using Microsoft Group Policy and the available...

Revised: August 24, 2022
4343322 - SonicWALL SSLVPN, RADIUS and Defender

Can SonicWALL SSL VPN (e.g., TZ Series Unified Threat Management Firewall) be configured for use with Defender?

Revised: August 24, 2022
4347621 - Software Token Encryption FAQ

In regards to a Defender deployment: In instances where a software token is used to access an application or system, are stored keys and...

Revised: August 24, 2022
4349219 - Soft token users receive: "Invalid Synchronous Response" Error

Users have been receiving an "Invalid Synchronous Response" error message when they attempt to authenticate with their Desktop (Soft) token.  The...

Revised: August 24, 2022
4320778 - Soft token license not showing correct total in AD

Recently purchased additional desktop token (soft token) licenses and, while the license file seems to have imported properly, the additional...

Revised: August 24, 2022
4251398 - Soft token license serial number 4294966976 shows as expired

In Defender | About | Token Licenses, the License serial number 4294966976 shows as expired. Additional soft tokens cannot be created in Defender...

Revised: August 24, 2022
4248101 - Soft token assigned to user in AD not generating serial number

Attempted to generated Soft token in active directory to a user object but the activation file is missing the serial number. 

Revised: August 24, 2022
4316520 - Slow performance from the Defender Management Portal

Significant delay is seen in pages loading and retrieving information while searching in the Management Portal. This issue was seen in 5.9.1 and...

Revised: August 24, 2022
4251848 - Unable to manage tokens in the Management Portal

When trying to manage tokens nothing happens.  In Internet Explorer 8 you may receive the error: "Errors on this webpage might cause it to work...

Revised: August 24, 2022
4280956 - Unable to logon to Defender Management portal

Defender Management portal shows the following error even when the correct credentials are entered...

Revised: August 24, 2022
4248714 - Unable to logon to the Defender Management Portal

When attempting to logon onto the Defender Management Portal, the user is sent back to the login page. There is no error shown on screen. The...

Revised: August 24, 2022
4209894 - Unable to login to the Defender 5.7 Portal if the account name is the same as the Domain name.

When using the Defender 5.7 Management Portal, if an account name is the same as the domain name, it is not possible to login to the Management...

Revised: August 24, 2022
4338394 - Unable to login as a Defender Admin to the web portal after upgrading to Defender 5.9.x

After upgrading the Management portal to version 5.9.x, the Admin user is only able to use self service options Register Hardware token or...

Revised: August 24, 2022
4212624 - Unable to issue Soft Tokens; email error is displayed.

Selecting the "Send an email" option in the Defender Management Portal Token Deployment system, and then an error is returned: "Sorry, there was...

Revised: August 24, 2022
4347548 - Unable to assign Defender tokens

Attempting to assign a token to a user in Active Directory from the "Defender" tab, but the "Assign" button is grayed out. 

Revised: August 24, 2022
4296872 - Unable to add the token storage path for the self-service portal

When saving the token storage path for the self-service portal in Defender Management Portal the following error appears:  Error: "Error saving...

Revised: August 24, 2022
4268813 - Unable to add additional user group under self service management portal

Unable to add additional user group under self service management portal Management Portal logs shows  Error message is displayed "Error...

Revised: August 24, 2022
4212069 - Trying to Program a token, but the type is greyed out. There is a Universal License installed with the required type.

When trying to program a token, it is not possible to select the required type as this is greyed out.

Revised: August 24, 2022
4255874 - Trial Defender licenses are not being installed/created.

Version 5.6/5.7 of the Defender MMC console provides trial licenses that are automatically installed and valid for 25 users for 90 days, including...

Revised: August 24, 2022
4232712 - Tokens imported to the wrong OU

When importing hardware tokens they were created in the Access Nodes OU instead of the Tokens OU. Can they be moved to the Tokens OU or would we...

Revised: August 24, 2022
4340376 - Token Registration failed after upgrading to Defender version 6.1

After upgrading Defender Server to 6.1, Token registration via self service fails with error: Token Registration failed

Revised: August 24, 2022
4263777 - Token Registration Failed: "Access to the path 'C:\Program Files\Dell\Defender\Management Portal\WWW\Content\Images' is denied."

When attempting to register a soft token, the user receives the error: "Token registration failed Access to the path 'C:\Program Files\Dell...

Revised: August 24, 2022
4235482 - Token names being cut off for Defender Android Token on Galaxy S4 phones

Token names are not being displayed properly on Samsung Galaxy S4 phones. The font size is large and it is only showing the top half of the names...

Revised: August 24, 2022
4260148 - To enable DNS Diagnostic Logging

To enable DNS Diagnostic Logging

Revised: August 24, 2022
4353024 - The ‘Rename Token’ function will not allow for the token to be renamed.

On  the iToken 1.0.7 (4323) running on iPhone devices running iOS 7/8, after selecting ‘Rename Token’ the ‘’Enter New Token Name’ popup dialog...

Revised: August 24, 2022
4319608 - The Token field is not displayed when using the Defender AD FS adapter on an SSO AD FS page

After successfully passing the Windows authentication credentials to the Active Directory Federation Services (AD FS) login page, the following...

Revised: August 24, 2022
4271257 - The Offline token cache is not updating on Windows 10 clients that are running Defender Desktop login version 5.9.6

After upgrading Defender Desktop login on Windows 10 clients the offline token cache does not get updated. Manually running the GetTokens.exe...

Revised: August 24, 2022
4260087 - The Management Portal dashboard in 5.7 is not showing data

The Management Portal dashboard in Defender 5.7 is not showing data.

Revised: August 24, 2022
4215402 - The Management Portal will not Sign Out correctly, the 'Sign Out' button returns to the home page still logged in.

When using the 'Sign Out' button, the Management Portal unexpectedly returns to the home page, and is still logged in.

Revised: August 24, 2022
4311130 - The first Email OTP token response will not authenticate a user

Note: The below scenario is only applicable if a Defender Email One Time Passcode (OTP) token is assigned. When attempting to authenticate to...

Revised: August 24, 2022
4209725 - The DSServADE.exe process crash; Windows Event log shows Exception Code 0xc0000417; Fault Offset 0x00053dca

Defender Security Service is crashing. Example output from Windows Event Log Application Error: Faulting module name: DSServADE.exe, version: 5...

Revised: August 24, 2022
4314398 - The Defender Web API does not have capacity to be directed to a specific Domain Controller.

When creating AD users and assigning tokens via the Defender API, it is not possible to determine with domain controller is being used, and errors...

Revised: August 24, 2022
4290038 - The Defender Web API service was installed and running; now the service will not start.

The Defender web API service will not start.

Revised: August 24, 2022
4263806 - The Defender Web Portal may unintentionally expose a privileged credential to an authenticated administrator

In certain configurations, a privileged credential may be displayed to Defender administrators when using versions 5.10, 5.11 and 6.1.  This does...

Revised: August 24, 2022
4333836 - The Active Roles Admin Role is missing after an upgrade from Active Roles Server 6.x to Active Roles 7.x

After upgrading from Active Roles Server 6.x to Active Roles 7.x, some Active Roles Admins may note reduced access or no access at all. For...

Revised: August 24, 2022
4261106 - The "Assigned To" column is not present in the "Tokens" OU in Active Directory Users and Computers

The "Assigned To" column is not present in the "Tokens" OU in Active Directory Users and Computers (ADUC).

Revised: August 24, 2022
4251605 - The "Authentication activity" report is empty

Running an "Authentication activity" reports show no records, despite there being Defender authentications on the DSS.

Revised: August 24, 2022
4342428 - Telesign verification with the Defender Token Deployment System issue

Telesign verification within the Defender Token Deployment System does not function.

Revised: August 24, 2022
4290294 - Syslog stops working after upgrading to Defender 5.7

After upgrading to Defender 5.7 syslog no longer works.

Revised: August 24, 2022
4251401 - Switches for the Defender Administration Console (MMC) installer

You are looking to perform a silent / unattended install of the Defender Administration Console or want to run the installer without certain...

Revised: August 24, 2022
4345727 - Support for Windows 10

What version(s) of Defender provides support for Windows 10?

Revised: August 24, 2022
4291517 - How do I set the Response Length to default to 8 characters in the Defender Management Portal?

How do I set the Response Length to default to 8 characters in the Defender Management Portal like the option in the Defender Token Programming...

Revised: August 24, 2022
4256815 - How do I get an urgent replacement for a failed hardware token?

How do I get an urgent replacement for a failed hardware token?

Revised: August 24, 2022
4256790 - How do I configure my device to use Radius, two factor authentication?

How do I configure my device to use RADIUS, two factor authentication? Will my NAS / VPN network device work with Defender 2FA?

Revised: August 24, 2022
4309576 - How can a QR code be sent to the user when the Defender Token is programmed through AD?

When a user requests a token through the Management Portal, there is an option to send a QR code. Does a similar option exist when programmed...

Revised: August 24, 2022
4260407 - How are tokens synchronized to the Defender server

Explanation of token synchronization.

Revised: August 24, 2022
4256019 - How are Yubikeys purchased from One Identity imported?

How are Yubikeys purchased from One Identity imported?

Revised: August 24, 2022
4347714 - How are hardware tokens imported?

How are hardware tokens imported?

Revised: August 24, 2022
4289708 - Hardware token getting error: "The token is not synchronized to the current system clock"

Hardware Go (e.g. Go-3, Go-6) token getting error: "The token is not synchronized to the current system clock."

Revised: August 24, 2022
4347631 - GrIDsure token Issues on Windows 2012

On Windows Server 2012 there are issues where the GrIDsure token grid is not displaying correctly.  For example, it is cutting off the bottom line...

Revised: August 24, 2022
4218974 - GrIDsure pattern is not displaying at initial login Windows 10 / Windows Server 2016

While using GrIDSure Tokens with Windows 10 or Server 2016, the pattern is not displaying.

Revised: August 24, 2022
4349506 - Granting Reports Permissions in a forest

How are permissions assigned to the Reports web page for a user from a domain where Defender is not installed? Currently the user receives...

Revised: August 24, 2022
4278489 - Getting Started with My Licensing

How to register your One Identity product license to enable self-service features on the Support Portal. 

Revised: August 24, 2022
4216310 - Getting errors when using Defender authentication in Password Manager workflows

Cannot get the Authenticate with Defender to work with either the Self service user workflows or the Helpdesk Verify User Identity workflows...

Revised: August 24, 2022
4263328 - Getting Assistance with One Identity Open Source GitHub Content

What avenues are available for obtaining assistance with One Identity GitHub content 

Revised: August 24, 2022
4349800 - ARS Integration pack debug steps

How to enable debug logging for the Defender ActiveRoles Server Integration Pack.

Revised: August 24, 2022
4313408 - Are the Defender 5.7 components compatible with the Defender 5.8.x components?

If the Defender Security Server is upgraded to version 5.8.x, will users still be able to authenticate through Desktop Login 5.7 clients?

Revised: August 24, 2022
4289645 - Are the Defender token Activation codes platform specific? For example, can an Android activation code be applied against a iPhone device?

Can the Defender token activation codes be successfully used against a different platform than the one they were generated for?

Revised: August 24, 2022
4345320 - Are Defender iTokens supported on iPads?

Are Defender iTokens supported on iPads? If so, what are the requirements?

Revised: August 24, 2022
4320434 - Any domain user that tries to login receives "Invalid login password"

At Windows login you are asked for password and passcode.  The only way to login is to enter the Password, then Password again, then Token response...

Revised: August 24, 2022
4294463 - Android Defender Token application may crash on devices running Android 7 (Nougat)

The Defender Android Token application may crash on an Android device running Android 7.x (Nougat).  This has been seen on recent Nexus devices...

Revised: August 24, 2022
4263963 - Android mobile Defender token only showing 6 out of 8 digits

When opening the Defender Android Soft Token application on an Android device only 6 out of the 8 digits are displayed for a token, followed by 3...

Revised: August 24, 2022
4232920 - An error is displayed when creating a security policy: "Failed to create the new object, error code = 0x80072014"

An error is seen when creating a Defender Policy.  An example of the error:  "Failed to create the new object, error code = 0x80072014"

Revised: August 24, 2022
4303196 - Which users / groups have the Administration Role within the Defender Management Portal?

When logging into the Defender Management Portal, which users will have the Administration role?

Revised: August 24, 2022
4280649 - Which operating systems is Defender supported on?

Which operating systems is Defender supported on?

Revised: August 24, 2022
4209828 - Which components are required for ARS (ActiveRoles Server) Integration Pack to work with Defender?

Which components are required to be installed to get ActiveRoles Server integrated with Defender?

Revised: August 24, 2022
4313387 - Where are the Database Key and DPX import files for Defender hardware tokens?

Where are the Database Key and DPX import files for Defender hardware tokens? Hardware tokens have been shipped and received, as well as the...

Revised: August 24, 2022
4347617 - Where is the "DefenderBindingGroupPolicy.adm" template?

The Defender distribution package includes Group Policy administrative templates you can use to configure additional features and options not...

Revised: August 24, 2022
4349873 - Where are the token programming logs located?

Where are the token programming logs located on systems that are running the Defender Console?

Revised: August 24, 2022
4345481 - Password Displayed in clear text in Defender Desktop Login

The entered password is displayed in clear text in the wrong field when escaping and re-entering the login prompt when using Defender Desktop Login...

Revised: August 24, 2022
4285266 - Pamdefender installation fails on Redhat 7.2 with dependency errors

When installing the pamdefender module using the rpm command on a 64bit system you receive the following dependency errors: # rpm -Uvh...

Revised: August 24, 2022
4228837 - Option to set PIN missing for Soft Token for Windows

All the other soft token options such as: Android, iOS, Java, SMS, and E-mail have the PIN option. Soft Token for Windows does not allow to set...

Revised: August 24, 2022
4343352 - One Identity Defender Desktop Login Hotfix 5.7.0.4400

This hotfix for One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is...

Revised: August 24, 2022
4333632 - One Identity Defender Security Server 5.9.3 Hotfix for KB 266233

This hotfix addresses the issue described in Knowledge Article available at https://support.oneidentity.com/defender/kb/266233 Resolved issue...

Revised: August 24, 2022
4333521 - One Identity Defender 6.2 Hotfix for Solution 338802 - Resolved issues for Defender Security Server, Defender Desktop Login and Defender Group Policy component

This hotfix is intended to provide a fix for the issue listed in the Resolved Issues and is meant only for Defender Security Server, Defender...

Revised: August 24, 2022
4310864 - One Identity Defender 6.2 Hotfix for KB 337219 - Defender push notifications can not be turned off by users

This hotfix addresses a functionality issue. The minimum version required for installing this hotfix is 6.2.0. With this hotfix, Defender...

Revised: August 24, 2022
4263443 - One Identity Defender Hotfix for KB 328355 - Defender algorithm used for generating software tokens generated encryption keys with low entropy

This hotfix addresses a functionality issue. The minimum version required for installing this hotfix is 5.9.5. This Hotfix will need to be...

Revised: August 24, 2022
4263053 - One Identity Defender 5.9.5 Hotfix for KB 312727 - Unable to establish connection to YubiCloud server due to presence of special characters in User-Agent request header.

This hotfix addresses the issue described in Knowledge Article available at https://support.oneidentity.com/defender/kb/312727...

Revised: August 24, 2022
4353030 - One Identity Defender 5.8.2 Management Portal Hotfix for solution 213290

This hotfix for One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is...

Revised: August 24, 2022
4347748 - One Identity Defender 5.8.1 Hotfix

This hotfix for One Identity Defender may receive additional testing. If you are not severely affected by the issues that this hotfix addresses, it...

Revised: August 24, 2022
4347734 - One Identity Defender 5.8.2 Management Portal Hotfix for Solution 211829

On the Defender Self-Service Portal, the method for verifying the identity of users who request software tokens can be configured. If...

Revised: August 24, 2022
4345676 - One Identity Defender 5.8.2 Desktop Login Hotfix

This hotfix for One Identity Defender Desktop Login may receive additional testing. If you are not severely affected by the issue this hotfix...

Revised: August 24, 2022
4343030 - One Identity Defender 5.8.2 Defender Soft Token for BlackBerry Hotfix

This hotfix addresses a functionality issue for users of Defender Soft Token for BlackBerry. The minimum version required for installing this...

Revised: August 24, 2022
4276434 - One Identity Defender 5.9.1 Desktop Login Hotfix for Solution 235349

This hotfix for One Identity Defender Desktop Login may receive additional testing. If you are not severely affected by the issue this hotfix...

Revised: August 24, 2022
4266837 - One Identity Defender 5.9.1 Hotfix for KB 264176

This hotfix addresses the issue described in Knowledge Article available at https://support.oneidentity.com/defender/kb/264176. Support for...

Revised: August 24, 2022
4255790 - One Identity Defender 5.9.3 Hotfix for KB 264175

This hotfix addresses the issue described in Knowledge Article available at https://support.oneidentity.com/defender/kb/264175. Support for...

Revised: August 24, 2022
4211454 - One Identity Defender 5.9.3 Hotfix for KB 267757 - Soft Token for Java with Java 9 or later installed.

This hotfix addresses the issue described in Knowledge Article available at https://support.oneidentity.com/defender/kb/267757 . To address...

Revised: August 24, 2022
4349833 - One Identity Defender 5.8.1 Desktop Login Hotfix

This hotfix for One Identity Defender Desktop Login may receive additional testing. If you are not severely affected by the issue this hotfix...

Revised: August 24, 2022
4349816 - One Identity Defender 5.8.1 Cumulative Hotfix 510101

This hotfix for One Identity Defender may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is...

Revised: August 24, 2022
4345590 - One Identity Defender 5.8.1 Defender Soft Token for BlackBerry Hotfix

This hotfix addresses a functionality issue for users of Defender Soft Token for BlackBerry. The minimum version required for installing this...

Revised: August 24, 2022
4259960 - On Apple devices the Activation email is not automatically entered into the soft token applicaiton

When using version 2.0 of the Defender Soft Token for iOS and clicking on a activation link from the Management Portal, the Defender soft token...

Revised: August 24, 2022
4312301 - Non-Defender users cannot login offline

AD Users who are logging in without a Defender token cannot be authenticated when the computer is offline.

Revised: August 24, 2022
4260126 - Non Domain Admins are unable to program tokens

When a non-domain admin logs in and has the Administrator role in Defender, they are unable to program tokens. When trying to "Program New...

Revised: August 24, 2022
4298874 - No tokens show for some users in Web Management Portal

When viewing users within the Web Management Portal some may not show any tokens assigned, even if tokens show for the use in Active Directory.

Revised: August 24, 2022
4221883 - Need to generate CSR File for certificate renewal of expired certificate for Defender Portal

Need to generate CSR File for certificate renewal of expired certificate for Defender Portal.

Revised: August 24, 2022
4317047 - Need a report that shows specific token used when user last logged on.

Existing reports displayed the last logon time of a user and the type of token used, but do not specify the specific token used.

Revised: August 24, 2022
4282600 - My Licensing - Self Service Key Retrieval and Key Refresh

How to retrieve or refresh a license key using the One Identity Support Portal 

Revised: August 24, 2022
4279090 - My Licensing - Self Service Key Upgrade

How to upgrade your One Identity license key 

Revised: August 24, 2022
4259650 - Monitoring the Defender Security Server

What can be done to remotely monitor the Defender Security Server to ensure that it is up and and answering RADIUS authentication requests?

Revised: August 24, 2022
4342852 - Mobile Tokens (iToken and Blackberry) are not working

Mobile tokens such as iToken and Blackberry do not work.  When testing the token on the user's account the message, "Failed to Verify Response" is...

Revised: August 24, 2022
4232881 - After upgrading to version 6.1, receive the error, "Error Unable to program token. [1]"

When attempting to program new tokens after a recent upgrade to 6.1, receive the following error, "Error Unable to program token. [1]"

Revised: August 24, 2022
4253304 - After upgrade to Defender 5.9.5 unable to add Security Server to the Access Node

After upgrade to Defender 5.9.5 unable to add Security Server to any of the Access Nodes.

Revised: August 24, 2022
4263689 - After upgrade DSS fails to start "Error 1053: The service did not respond to the start or control request in a timely fashion"

After upgrading a DSS from Defender 5.7 and below to Defender 5.9.x, the "Defender Security Service" fails to start with the error: "Windows...

Revised: August 24, 2022
4235529 - After updating the Defender iToken to the latest version, receive error, "Invalid Token. Token is locked to a different device."

In certain circumstances after upgrading the Defender Soft Token to version 1.1 or 1.2 on iPhone, users are receiving an error when opening the app...

Revised: August 24, 2022
4273677 - AES Encryption

AES Encryption

Revised: August 24, 2022
4349550 - Admins unable to manage tokens in sibling domain

We have users/admins in sibling domains attempting to issue/manage OTP tokens in their local domain without success.  The error being received...

Revised: August 24, 2022
4271071 - Additional entries in the Defender Security Server Audit log after upgrading to version 6.2

Additional entries in the Defender Security Server Audit log after upgrading to version 6.2

Revised: August 24, 2022
4209788 - Add support to Defender for non-standard time-based OATH tokens with a 60 second interval.

When using some third-party OATH tokens that use a non-standard 60 second time-based response, it is found that these tokens can not be used...

Revised: August 24, 2022
4303676 - Further detail regarding Defender syslog output formatting.

Is there further detail regarding the Defender syslog output / formatting?

Revised: August 24, 2022
4343175 - Delegated Administration Wizard is not updating Management Portal permissions

After using the Defender Delegated Administration Wizard to grant a group the 'Basic Helpdesk', 'Provisioning' and 'Enhanced Helpdesk' roles...

Revised: August 24, 2022
4349696 - Defender Web Interface Error, "HTTP Error 500.19 - Internal Server Error"

"HTTP Error 500.19 - Internal Server Error The request page cannot be accessed because the related configuration data for the page is invalid...

Revised: August 24, 2022
4345248 - Defender Web Portal ARS integration not working on remote ARS WI Portals

The Defender ActiveRoles Server (ARS) Integration only works on one  ARS web interface server. What are the requirements for the Defender ARS...

Revised: August 24, 2022
4343113 - Defender Setup Question - does the DSS need to be installed on a Domain Controller?

Question about where to install Defender.  It's understood that there are schema changes that go into Active Directory (AD), but is it possible to...

Revised: August 24, 2022
4321076 - Defender SMS Not working

Service provider who accepts "RESTful" requests.  - Their service can be tested using a web service testing application and everything works...

Revised: August 24, 2022
4290107 - Defender with Palo Alto firewall firmware version 7.0.x

Defender will not return PAP replies with Palo Alto firmware 7.0.3.    Defender may have been tested and working with a 6.x release of Palo Alto...

Revised: August 24, 2022
4259666 - Defender token failure troubleshooting steps

If you are an end user, please contact the Defender administrator within your organization, indicating if this is a software or hardware (e.g. GO...

Revised: August 24, 2022
4251360 - Defender Webthority Webmail 5.7 - Is it possible to specify secondary DSS for failover?

In Defender Webthority Webmail 5.7 is it possible to specify a secondary Defender Security Server for failover?

Revised: August 24, 2022
4249268 - Defender SMS Soft Token Setup Guide

How to setup and configure Defender SMS Tokens • works with any device capable of receiving SMS • sends a one-time password (OTP) directly...

Revised: August 24, 2022
4232663 - Defender token response expiration time limits

What are the Defender token response expiration time limits?

Revised: August 24, 2022
4227058 - Defender Web API is not working

I cannot successfully assign a token to a user using the Web Service API. I have tried both programmatically and with SOAP UI.

Revised: August 24, 2022
4321313 - Defender Server log message, "Failed to bind to IP Address'

Unable to reach the Defender Security Server (DSS).  The "Test" option from Desktop Login does not work, it states that the Defender Security...

Revised: August 24, 2022
4303266 - Defender Service will not start

The Defender Service will not start via services.msc or via the Defender Security Server Configuration utility. What can be reviewed to determine...

Revised: August 24, 2022
4297700 - Defender Security Server service will not start.

The Defender Security Server service will not start. In Windows Services.msc, the Defender Security Server service shows as "starting" and then...

Revised: August 24, 2022
4247871 - Defender service crashes

Revised: August 24, 2022
4221668 - Defender Security Server Configuration used with an F5 AD Redirect

F5 URL redirects could be used to load balance Active Directory utilization for Global Catalog look-ups.  This is confirmed to not be compatible...

Revised: August 24, 2022
4345420 - Defender Reports not showing accurate data

Assigned tokens do not appear in Defender reports.  When the token object is viewed in Active Directory (AD) an asterisk "*" appears next to the...

Revised: August 24, 2022
4320547 - Defender Security Server (DSS) is not able to process authentications after upgrade to 5.8.1

The upgrade to Defender 5.8.1 was successful, however, the Defender Security Server (DSS) is no longer processing authentications properly.

Revised: August 24, 2022
4309849 - Defender menu does not appear in ADUC

When trying to access Defender menu in Active Directory Computers and Users, the Defender OU is present, but selecting it does not display the menu.

Revised: August 24, 2022
4285374 - Defender PAM Push notification is not working with Defender 6.2 on Unix/Linux systems.

Defender PAM Push notification is not working with Defender 6.2 on Unix/Linux systems. The Push notification is sent to the mobile device after...

Revised: August 24, 2022
4282081 - Defender properties can not be managed via the WI after installing Microsoft Updates

Defender properties can not be managed via the WI after installing the July 2018 Security and Quality Rollup updates for .NET Framework. The...

Revised: August 24, 2022
4271337 - Defender RSA proxying is not working

Users are unable to authenticate when using Defender RSA proxy configuration.

Revised: August 24, 2022
4228814 - Defender menu does not populate in Active Directory to manage Defender objects

After installing Defender without error, when attempting to create defender objects in AD, the Defender menu along with the right-click options...

Revised: August 24, 2022
4349571 - Defender Management portal slow to log in

Logging in to the Defender Management portal sporadically takes over a minute.  Sometimes it responds quickly, sometimes it does not. There are...

Revised: August 24, 2022
4347587 - Defender Management Portal Delegation

We would like to know how and if there is a way to delegate assignment of temporary tokens through the Defender Management Portal so that only a...

Revised: August 24, 2022
4345493 - Defender Management Portal - "Log Receiver Status" is stopped

In the Dashboard it shows that the "Log Receiver Status" is stopped.  Yet in the MMC Service Manager, as well as the portal Logging configuration...

Revised: August 24, 2022
4336042 - Defender Log Receiver service fails to start

The Defender Log Receiver service fails to start and the following error events appear in the Windows Application log: "The service did not...

Revised: August 24, 2022
4251676 - Defender Management Portal Menu doesn't show correctly and looks corrupted

Defender Management Portal Menu doesn't show correctly and looks corrupted

Revised: August 24, 2022
4349198 - Defender License Error: "The license key is not valid for this machine."

When adding a Universal Token License in the Defender Admin Console: "Defender | License...| Add License...", the following error is displayed upon...

Revised: August 24, 2022
4294482 - Defender email tokens are not being sent via Exchange; Defender warning "Failed to send 0x80004005" and "The server response was: 5.7.1" is seen in the Defender log

When using the Defender OTP Email tokens, the tokens are not being sent.  When reviewing the Defender logs, a warning such as this is returned...

Revised: August 24, 2022
4280610 - Defender generated Google Authenticator Activation Code does not work on Windows Authenticator+

Defender generated Google Authenticator Activation Code does not work on Windows Authenticator+

Revised: August 24, 2022
4276531 - Defender license fails to install with "There is no such object on the server" when Defender OU is not in default location

The following error message appears when applying a Defender license: "There is no such object on the server" When checking the location of...

Revised: August 24, 2022
4269419 - Defender Helpdesk option is not enabled for SMS token

The Defender Helpdesk option is not enabled for SMS token.  Is the Helpdesk option available for SMS tokens?

Revised: August 24, 2022
4265019 - Defender GO token Active Directory permission checklist

A user may receive the error message, "Invalid synchronous response" when attempting to authenticate with a Defender GO token.  The...

Revised: August 24, 2022
4264583 - Defender iToken application not available for download from the Apple AppStore

When attempting to locate and download the Defender iToken application to Apple devices the app is not available for download from the Apple...

Revised: August 24, 2022
4262899 - Defender Hotfix 255241 - How to redeploy Software Tokens after applying hotfix.

The Defender hotfix for KB 328355 enhances the security of Defender tokens. This Hotfix will need to be installed anywhere tokens are generated...

Revised: August 24, 2022
4349858 - Defender Desktop Login for OSX and Linux

Is there any information available for Desktop Login on OSX and Linux platforms?

Revised: August 24, 2022
4345640 - Defender Desktop Login user has lost token and cannot login to laptop when offline

When generating a temporary response for a user that has lost their token, the user receives the error, “Invalid Synchronous Response. Enter...

Revised: August 24, 2022
4338658 - Defender Desktop Login Test Authentication tab not listing all domains

When Defender Desktop Login is installed in a forest with multiple tree root domains, the Test Authentication tab in the GinaConfig.exe application...

Revised: August 24, 2022
4280962 - Defender Desktop login stops working after a recent update was applied to Sophos CredGuard on the client system

The Defender Desktop login screen will allow you to enter the username, password and passcode, however the login does not proceed beyond this...

Revised: August 24, 2022
4273849 - Defender does not prompt for passcode when using restricted admin mode during remote desktop session.

Defender does not prompt for passcode when using restricted admin mode during remote desktop session.

Revised: August 24, 2022
4263579 - Defender Desktop Login Offline token sync

When attempting to logon on to Defender Desktop Login with a OATH/Event based token, the below prompt is displayed. However, entering the next...

Revised: August 24, 2022
4261163 - Defender Desktop Token cannot be unassigned from a user account in Active Directory (AD)

A Defender Desktop Token cannot be unassigned from a user account in AD.  When selecting "Unassign" from the Defender tab on the user's properties...

Revised: August 24, 2022
4260281 - Defender Desktop Logon unable to login with passcode and password

On the login screen for Defender Desktop Login the user can click (or enter return) on the arrow next to the logon fields, however no logon occurs...

Revised: August 24, 2022
4215442 - Defender EAP Agent installed on Windows 10 or Server 2016 does not function correctly

The prior release(s) of the Defender EAP Agent worked successfully on other releases of Windows (prior to version 10); when installing the Defender...

Revised: August 24, 2022
4212419 - Defender Desktop Login is not enumerating the user's Active Directory groups correctly.

When using Desktop Login, it is behaving as if it cannot reach Active Directory; for example defaulting to 'Windows Authentication' unexpectedly if...

Revised: August 24, 2022
4353089 - Defender and RADIUS Payload

Attached is a document regarding Defender and creating a RADIUS payload. The purpose of the payload is to have the Defender Server send...

Revised: August 24, 2022
4349716 - Defender Desktop Login error: "The Defender Security Server could not log you on. Make sure your Username and domain are correct, then type your passcode again."

When testing Defender Desktop Login the follow error is displayed: "The Defender Security Server could not log you on.  Make sure your  Username...

Revised: August 24, 2022
4344923 - Defender component FAQ

Questions related to Defender components and installation.

Revised: August 24, 2022
4338494 - Defender compatibility with Active Roles 7.5

Is Defender version 6.1 compatible with Active Roles 7.5? When trying to install the Defender Integration for Active Roles, it shows that it...

Revised: August 24, 2022
4336257 - Defender Desktop login client Offline token cache is not updated while connected using VPN

Defender Desktop login runs an automated task using GetTokens.exe to update the offline token store while connected to the domain network While...

Revised: August 24, 2022
4327489 - Defender Desktop login does not allow access to users when NTLMv2 is enabled and Kerberos authentication is disabled.

The Defender Desktop login component does not allow users to login when NTLMv2 is enabled and Kerberos authentication is disabled.

Revised: August 24, 2022
4296490 - Defender compatibility with Microsoft Managed Service Accounts

Does Defender support windows / active directory managed service accounts?

Revised: August 24, 2022
4256276 - Defender delegated service account permissions are not working.

You went through the process of delegating service account permissions to your Defender service account so that you could remove it from the...

Revised: August 24, 2022
4249547 - Defender compliant with RADIUS RFC 2865

Does Defender supports RADIUS RFC 2865?

Revised: August 24, 2022
4209978 - Defender Desktop Login 5.8.2 issues with Password Manager Secure Password Extension (SPE)

If Defender Desktop Login is installed alongside Quest Password Manager Secure Password Extension (SPE), there may be issues with Credential...

Revised: August 24, 2022
4345002 - Defender 5.9.1 Installation Walkthrough

This video outlines the steps to install Defender, including all required and optional features, as well as how to configure the Defender Security...

Revised: August 24, 2022
4304080 - Defender 5.9.1 does not work with ActiveRoles Version 7.3.1.

Does Defender 5.9.1 support ARS (ActiveRoles) Version 7.3.1?

Revised: August 24, 2022
4271342 - Defender AD FS adapter integration with OWA shows error message with different username

Defender AD FS adapter integration with OWA shows error message with different username The following error appears...

Revised: August 24, 2022
4268943 - Defender and Active Directory Schema versions

Defender and Active Directory Schema versions

Revised: August 24, 2022
4249366 - Defender Access Node Configuration

What is a Defender Access Node and how is it defined? If the Access Node configuration is incorrect you may receive error messages when users...

Revised: August 24, 2022
4230088 - Defender activity is not up to date in the Management Portal

Activity Logs are not showing the latest activity in the Management Portal web interface.

Revised: August 24, 2022
4211169 - Defender ActiveRoles Server Integration Pack installation error, "Error 1720. There is a problem with this Windows Installer package"

When installing Defender ActiveRoles Server Integration Pack you may receive an error: " Error 1720. There is a problem with this Windows...

Revised: August 24, 2022
4230097 - Customizing the Defender Management Portal Interface

Can I change the logo or otherwise customize/brand the appearance of the Management Portal website?

Revised: August 24, 2022
4243667 - Management Web Portal not able to generate a report. Hangs. Times out.

The Defender Management Web Portal not able to generate a report.

Revised: August 24, 2022
4343205 - Management Portal Installation Requirements

The Defender Management Portal Installation and Configuration Guide states, as an installation pre-requisite, to "Ensure that you run the...

Revised: August 24, 2022
4253364 - Management Portal Reports display wrong DSS server name

Different computer name in the Reports menu of the Defender Management Portal.

Revised: August 24, 2022
4248052 - Management Shell different version error. Could not load file or assembly 'Defender.Moduls"

After upgrading Defender to version 5.9.1 and Defender Management Shell commands displayed error.   "target-tokensforuser : Could not load file...

Revised: August 24, 2022
4248008 - Management Portal login error: "Make sure that the Active Directory functions correctly, and the machine with Defender Management Portal is able to reach a domain controller."

When attempting to log into the Management Portal there is an error message showing: "Make sure that the Active Directory functions correctly, and...

Revised: August 24, 2022
4222005 - Management Portal Self-Service Soft Token Error: "You do not have sufficient permissions to request a software token."

When users try to self register a soft token, they receive this error message:  "You do not have sufficient permissions to request a software...

Revised: August 24, 2022
4347259 - Management Portal error: "Defender failed to check the token licenses"

Unable to assign new tokens via the Defender Management Portal. Receiving an error: "Defender failed to check the token licenses. Please try...

Revised: August 24, 2022
4345236 - Management Portal error, "An error occured in the application"

When clicking on "Configuration" or "Token Requests" under Token Deployment System in the Management Portal receive the following error: "An...

Revised: August 24, 2022
4343086 - Management Portal Error: "Error creating process" with Self activating installer

When attempting to use the "Self Activating Installer" option from the "Install and Activate Token" page of the Management Portal and error is...

Revised: August 24, 2022
4259871 - Management Portal error "Error: Your changes were not saved because of an error. Please try again."

When clicking on "Save" on any page in the Management Portal | Self-Service Settings (General, Software Tokens, Hardware Tokens, E-mail settings...

Revised: August 24, 2022
4248123 - Management Portal Error attempting to program token:The required anti-forgery cookie "RequestVerificationToken" is not present.

When attempted to assign or delete a soft token in the Management Portal. An Error is displayed while attempting to program token:The required anti...

Revised: August 24, 2022
4343177 - Shared PC for Defender Desktop Token

Can the Defender Desktop Token be used on one Windows PC for multiple users? Can each user activate their own token?

Revised: August 24, 2022
4345309 - Setting up SonicWall TZ215 Appliance with Defender

The attached document outlines the setup of a SonicWall appliance to authenticate users against Defender over RADIUS using two factor...

Revised: August 24, 2022
4349541 - Select "Delegate Control" from the Defender menu and nothing happens

When selecting "Delegate Control..." from the Defender menu in ADUC nothing happens.  The wizard does not start.

Revised: August 24, 2022
4342430 - Seeing constant creation of temp files from Defender

Seeing constant creation of temp files (drp****.tmp) from Defender in C:\Windows\Temp.  What is generating these files?

Revised: August 24, 2022
4345578 - Installing the Defender Group Policy Extension

What are the steps required to push Desktop Login settings out using AD Group Policy?

Revised: August 24, 2022
4342426 - Installing Defender - will it install on parent or child domain, or both?

Question 1. As Defender Management Console installation causes Defender OU creation & Schema Extensions on the Domain of the logged in system...

Revised: August 24, 2022
4251133 - Installing an existing SSL Certificate for use by Webthority

Is it possible to import a existing SSL certificate into Webthority (or Defender Webthority Webmail). There appears to be no method to install...

Revised: August 24, 2022
4235457 - Installer fails when attempting to upgrade from Defender 5.7 to Defender 5.8.x

When attempting to run the upgrade for Defender 5.8.x, the wizard gets part way through the install and then rolls back the upgrade, stating that...

Revised: August 24, 2022
4211437 - Steps required to Change a Defender Server IP Address

What steps should be followed to change the IP of a Defender Server?

Revised: August 24, 2022
4344765 - Active Roles Web Interface error programming a Defender token: "Could not load file or assembly 'QrCodeGenerator..., etc."

When clicking Send on an activation code for a newly programmed token an error is generated in the Active Roles web interface: "An error...

Revised: August 24, 2022
4228982 - Account is locked due to excess violations and unable to authenticate

A user is unable to log into their account and receives the error message, "Account is locked due to excess violations".

Revised: August 24, 2022
4316279 - Accessing Defender Desktop Token Using Remote Desktop Prompts for Token Activation

Defender Desktop Token is installed and activated on a system. The same user attempts to make a Remote Desktop Connection to the system and...

Revised: August 24, 2022
4343034 - Access Node is not authenticating against certain DSS servers

There are several Access Nodes with multiple DSS servers configured.  An Access Node configured for a specific VPN points to one of the DSS servers...

Revised: August 24, 2022
4311403 - Ability to enable "Only Send Email when requested” for Email Tokens

Is it possible to enable the ability to set a checkbox for Email tokens (on the Policy) for “Only Send Email when requested” much like currently...

Revised: August 24, 2022
4284503 - Ability to configure Desktop Login to not prompt for token when unlocking the workstation

Is it possible to enable the ability to configure Desktop Login to not prompt for token when unlocking the workstation?

Revised: August 24, 2022
4252234 - A user has forgotten the passphrase for their Defender Desktop Token - is it possible to reset it?

A user has forgotten the passphrase for their Defender Desktop Token - is it possible to reset it? What are the required steps?

Revised: August 24, 2022
4219000 - A SMS Token Request generates multiple SMS Tokens when only one is expected.

A SMS token is sent when requested, and it is a valid token. Other unexpected SMS Tokens are also sent at the same time to the user; only one is...

Revised: August 24, 2022
4303303 - 'Enable time limited token activation' setting and usage

How should the "Enable time limited token activation" /   "Expire token activation code after" setting be utilized?

Revised: August 24, 2022
4232708 - 'Allow authentication with expired Active Directory password' Policy setting is not allowing users to login successfully.

When trying to authenticate using Defender with correct passcode, user gets the error,  "The passcode you entered is invalid. Enter a correct...

Revised: August 24, 2022
4330913 - "Rollout Mode" not authenticating via Webthority when passing to OWA

Issue getting Webthority and Defender working together. "Rollout Mode" not working with Webthority when passing to OWA.  Webthority reports...

Revised: August 24, 2022
4320251 - "Authentication Abandoned User" with Checkpoint Firewall R65 or Sonicwall VPN

Users are unable to authenticate using Defender Tokens after an upgrade to Checkpoint Firewall or install of Sonicwall VPN.  After entering the...

Revised: August 24, 2022
4345520 - Roles and features requirements for Management Portal on Windows 2012

What are the required roles and features for a Windows 2012 server in order to successfully install the Defender Management Portal?

Revised: August 24, 2022
4347647 - Response Time and Load Balancing

Can Defender Security Servers (DSS) be put behind an F5 load balancer using a VIP, with two DSS's in two different physical locations or using DNS...

Revised: August 24, 2022
4345545 - Requesting product versions for previous versions of the Defender console/MMC

We are in the process of identifying all of the Defender Administration Console installations within the Active Directory environment and need the...

Revised: August 24, 2022
4345650 - Reports produce no data for one particular DSS

When running an "Authentication Statistics" report applied to "All DSS", data is returned, but specifying one DSS in particular returns no data.

Revised: August 24, 2022
4343036 - Report Error:, "An error occured in the application. There was an error processing the report data."

When a report is run against a particular DSS, for specific dates, the following error is received: "An error occured in the application. There was...

Revised: August 24, 2022
4344935 - Remote users and offline login

Revised: August 24, 2022
4235413 - Register Hardware Token option is always shown in the Management Portal

In 5.8.2 this configuration would hide/show the "Register a hardware token" button based on the group membership of the logged in user. After...

Revised: August 24, 2022
4229941 - Recommended System Requirements for Defender

Recommended System Requirements for Defender

Revised: August 24, 2022
4345447 - Receiving errors when using Powershell to add and remove users and tokens.

Receiving errors when using Powershell to add and remove users and tokens.  What is the proper usage for Powershell cmdlets for Defender objects?

Revised: August 24, 2022
4343188 - Receiving a message when importing a license key: "Defender COM Interface has stopped working"

Receiving a message when importing a license key: "Defender COM Interface has stopped working" "Windows can check online for a solution to the...

Revised: August 24, 2022
4347499 - Receive "HTTP Error 404.0 - Not Found" when starting the Management Portal

When starting the Management Portal for the first time, receiving an error in the browser:  "HTTP Error 404.0 - Not Found" "The resource you...

Revised: August 24, 2022
4297142 - RDP login crashes when using Defender Desktop Login version 5.11 or 6.1 or 6.2

Desktop Login 5.11 or 6.1 or 6.2 is not allowing RDP login. VM Console Login works fine.

Revised: August 24, 2022
4235176 - RADIUS authentication fails with second factor when the multiple session requests hits the server concurrently

When entering the correct Windows credentials, and correct token response code, users are being prompted with an "Invalid Password, Enter Windows...

Revised: August 24, 2022
4349630 - Quest® Defender Security Server Hotfix (Update_5.7.0.4334) Readme and Download

This hotfix may receive additional testing. If you are not severely affected by the issues that this hotfix addresses, it is recommended that you...

Revised: August 24, 2022
4343275 - Quest® Defender Desktop Login Hotfix (Update 5.7.0.4367) Readme and Download

This hotfix may receive additional testing. If you are not severely affected by the issues that this hotfix addresses, it is recommended that you...

Revised: August 24, 2022
4343063 - Quest® Defender Management Portal Hotfix (Update_5.7.0.4354) Readme and Download

This hotfix may receive additional testing. If you are not severely affected by an issue that this hotfix addresses, it is recommended that you...

Revised: August 24, 2022
4345414 - Quest® Defender Administration Console Hotfix (Update_5.7.0.4330) Readme and Download

This hotfix may receive additional testing. If you are not severely affected by the issues that this hotfix addresses, it is recommended that you...

Revised: August 24, 2022
4349708 - Questions regarding redundancy and implementation

Questions regarding redundancy and implementation. (Please note: Quest Support does not assist with product implementation.) 1. How do any...

Revised: August 24, 2022
4266253 - Questions in regards to silent uninstall and accompanying programs.

What are the available silent uninstall options for the Defender Console/MMC?

Revised: August 24, 2022
4347517 - Question on tokens - duplicate database key from an earlier shipment

A new shipment of hardware tokens has been received, but the database key provided for import is the same as that of an earlier shipment. Is it...

Revised: August 24, 2022
4257643 - Proxy authentication Requests between Defender Security Servers

There is a requirement to forward authentication requests received by the Defender Security Server (DSS) to another DSS located on a different...

Revised: August 24, 2022
4342986 - Powershell Command to Create a Windows Token

Would like to use a Powershell command to create a Windows Desktop token (Time and Event Based) not an Event based OATH token. Is this possible?

Revised: August 24, 2022
4232745 - Error, "The program can't start because DefenderAuthentication.dll is missing from your computer. Try reinstalling the program to fix the problem."

Error when upgrading to Defender Desktop Login 5.10, " "The program can't start because DefenderAuthentication.dll is missing from your computer...

Revised: August 24, 2022
4271267 - Error with new GO-6 tokens "Failed to verify response - Validation failed"

When verifying new GO-6 hardware tokens in Active Directory Users and Computers you receive the following error message: "Failed to verify...

Revised: August 24, 2022
4259919 - Error when installing 5.9.5: "Service 'Defender Security Service' (DSServADE) failed to start. Verify that you have sufficient privileges to start system services."

Error when installing 5.9.5: "Service 'Defender Security Service' (DSServADE) failed to start. Verify that you have sufficent priviledges to start...

Revised: August 24, 2022
4336201 - Error Request Failed when updating Defender ID

When attempting to create or edit the Defender ID field from within the Management portal, the following error is noticed: "Error - Request...

Revised: August 24, 2022
4347552 - Error message: "Sorry, Defender was unable to register your token. Please try again later."

Users receive the following error message when accessing the Defender Management Portal: "Sorry, Defender was unable to register your token...

Revised: August 24, 2022
4276501 - Error message when using Defender 6.2 ISAPI agent "Waiting for response"

The following error message is shown after entering the username details in the Defender ISAPI agent screen: "Waiting for response"

Revised: August 24, 2022
4276486 - Error message when trying to update Service account password in Defender Management Portal "User credentials are not correct"

The following error message appears when trying to update the service account password in the Defender Management portal configuration screen...

Revised: August 24, 2022
4253428 - Error message "Remote procedure call failed" trying to log into Defender Desktop Login

When an Administrator or Local Administrator on the Exceptions List or all forms of tokens (yubikey, e-mail, and soft token (android)) user...

Revised: August 24, 2022
4249405 - Error in logs: "Failed to write statistics Session ID xxxxxxxx"

An account with delegated permissions is configured as the Admin User in the Defender Security Server (DSS) however users are unable to...

Revised: August 24, 2022
4312461 - Error in IIS Manager, "This website cannot be started. Another website may be using the same port."

Defender Management Portal website is inaccessible. It is showing as Stopped in IIS Manager, and when attempting to Start it, receive the error...

Revised: August 24, 2022
4345441 - Error from the ARS Web Interface: "You cannot program a Defender Desktop Token..."

The complete error received is: "You cannot program a Defender Desktop Token as you have not been assigned the correct rights to create tokens...

Revised: August 24, 2022
4269268 - Error during Extending schema process, "An operations error occurred"

Error during the Extending schema process: Schema Master DNS address: XXX.domain.local VerifySchemaPermissions checking rights for LDAP://XXX...

Revised: August 24, 2022
4343065 - Can Reports be emailed?

There is a requirement to generate various reports have them emailed to various parties. Is this possible using Defender Reports, and if so...

Revised: August 24, 2022
4228964 - Can PAM Defender Linux module support offline authentication?

Can PAM Defender Linux module support offline authentication?  Defender Desktop Login supports offline login and token caching, does PAM...

Revised: August 24, 2022
4257770 - Can multiple tokens be assigned to one user account?

Can multiple tokens be assigned to one user account?

Revised: August 24, 2022
4309264 - Can I specify the token mode and encryption strength for iTokens?

Is there an option to specify the encryption strength for iTokens in the token programming wizard?

Revised: August 24, 2022
4296214 - Can Defender OTP Email be sent via TLS/STARTTLS authenticated mail servers?

Is it possible to send the Defender OTP via a service that requires TLS/STARTTLS authentication when configuring the 'E-mail token' section of a...

Revised: August 24, 2022
4271305 - Can Defender Radius be used with Microsoft Remote Desktop Gateway and NPS?

Can Defender Radius be used with Microsoft Remote Desktop Gateway and NPS?

Revised: August 24, 2022
4264766 - Can Defender support certificate-based authentication?

Can Defender support certificate-based authentication?

Revised: August 24, 2022
4259747 - Can Defender Desktop Login be installed on non-AD joined machines?

Can Defender Desktop Login be installed on non-AD joined machines / workgroup machines?

Revised: August 24, 2022
4251761 - Can Defender use biometric tokens?

Can Defender use biometric tokens?

Revised: August 24, 2022
4228867 - Can Defender restrict access by MAC Address, computer name, or DNS name?

Can Defender restrict access by MAC Address, computer/host name, or DNS name?

Revised: August 24, 2022
4345632 - Can Defender authenticate based on just the username and token?

Can Defender authenticate based on just the username and token?  What are the required steps to accomplish this?

Revised: August 24, 2022
4251050 - Can a DSS be multi-homed?

How do I configure such Defender so that the DSS listens on both IPs: a public & a private IP addresses or select the interface it listens on? Can...

Revised: August 24, 2022
4347701 - Can a Defender token object be moved from one domain to another?

Can a Defender token object be moved from one domain to another?

Revised: August 24, 2022
4235656 - Can a Defender Report be generated to search for inactive users with tokens?

Is there a report available in the Defender Management Portal that will show users who are inactive and still have a token assigned?

Revised: August 24, 2022
4226340 - Can a Defender soft token be activated on multiple devices? Can this be prevented?

Is it possible to use the same activation code to activate a Defender Soft Token on multiple devices?  If so, is there any way to prevent this?

Revised: August 24, 2022
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Product Life Cycle

New

None at this time

Revised
Product Life Cycle -Defender

Revised: August 4, 2022