When removing and adding a workstation back to the domain ESSO password tile disappears (153198)

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Title

When removing and adding a workstation back to the domain ESSO password tile disappears
Description

Desktops are often taken out of the domain to troubleshoot, change domains, upgrade and to change hostnames.

After removing the workstation from the domain and/or changing the hostname after a reboot takes about 5 minutes to come back with an error message and to prompt the user to login with a local account.

When attempting to add the workstation back to the domain the authentication prompt for the ESSO password tile disappears and only the smart card option remains (in the case where smart card is not an authentication option, no login option is presented):

Appears:

Then disappears:
Resolution

The following procedure is necessary before removing the station from the domain:

- Disable then stop the "QESSO Security Services".

- Add the Entry “DontRestartSecurityServices” (type DWord) under HKEY_LOCAL_MACHINE\SOFTWARE\Enatel\WiseGuard\AdvancedLogin

- Delete the cache

C:\Program Files\Common Files\Quest Software\WGSS\CacheDir

How do you clear the ESSO client cache?

- and the entries in the registry key HKLM\Software\Enatel\WiseGuard\Framework\AccessPoint, eg:

Computer ID
LastRegisteredComputerName
LastRegisteredOSVersion
ValidatedSoftware

Then remove from the domain. Restart. That should allow you to add the workstation to the domain again using the default credential provider.

After re-adding the workstation to the new domain run C:\Program Files\Common Files\Evidian\WGSS\WGConfig.exe

Don't restart at this point!

- Check the value of “PossibleDomainsList” under HKEY_LOCAL_MACHINE\SOFTWARE\Enatel\WiseGuard\Framework\Directory

- Delete “DontRestartSecurityServices” (if it still exists)

Re-set the “QESSO Security Services” to Automatic

-Reboot the system.