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Revised
4343088 - Custom script keeps looping indefinitely

A custom script keeps looping indefinitely, even when ending with a “Return: disable this window”.

Revised: August 24, 2022
4305375 - Cloned computer not registering correctly

Customer is using VHD based cloning on their Windows 7 Enterprise desktops and having problems with Endpoint registration in QESSO Console. With...

Revised: August 24, 2022
4256095 - Changing the default language of SSOWatch / QESSO Console / Advanced Login

Changing the default language of SSOWatch / QESSO Console / Advanced Login

Revised: August 24, 2022
4342333 - Can't find target for identifier and password fields in an OCX control

The issue is with a web page with an OCX control on it, and QESSO Enterprise Studio is unable to find (detect) the identifier or password fields...

Revised: August 24, 2022
4347575 - Can the Credential Manager Icon be hidden/turned off?

Can the Credential Manager Icon, as it appears in the Windows notification area on the task bar, be hidden/turned off?

Revised: August 24, 2022
4285029 - Can SSOWatch work when not part of a domain?

Can SSOWatch work when not part of a domain?

Revised: August 24, 2022
4270482 - Logon Impossible because GinaSSOWatch.dll Is Missing

We have installed SSOWatch with the following parameters given to msiexec: ADDLOCAL=WGSS,SSI_WG_NT,GINA_NT,SSOWatch,SSOJava Afterwards, it is...

Revised: August 24, 2022
4251393 - Login of users whose name / password contains the "@" character fails when using the HLLAPI plug in.

The login of users whose name or password contains the "@" character fails when using the HLLAPI plug in.

Revised: August 24, 2022
4248408 - When running "Configure workstation" the "Manage access-points" option is greyed out

When running "Configure workstation" the "Manage access-points" option is greyed out.

Revised: August 24, 2022
4340110 - When removing and adding a workstation back to the domain ESSO password tile disappears

Desktops are often taken out of the domain to troubleshoot, change domains, upgrade and to change hostnames. After removing the workstation from...

Revised: August 24, 2022
4263680 - When logging onto a workstation using Biometric encyption the users password is requested

When logging onto a workstation using Biometric encyption the users password is requested

Revised: August 24, 2022
4347585 - When is deletion of ESSO workstation cache necessary?

There have been occasions when One Identity Support has suggested to clear the cache during troubleshooting/debugging sessions for Enterprise...

Revised: August 24, 2022
4248039 - When a user opens the Console and attempts to force reset a user's password they get the following error: "Unable to Change Password".

This error occurs rarely and randomly when using either ESSO 8.06 or 9.01 at any patch level. When a user opens the Console and attempts to force...

Revised: August 24, 2022
4243695 - What would be the best selection of audit events from security analysis perspective?

What would be the best selection of audit events from security analysis perspective?

Revised: August 24, 2022
4263713 - What versions of Internet Explorer are supported?

What versions of Internet Explorer are supported? Does ESSO support Internet Explorer 8 / 9 / 10 / 11? What browsers are supported?

Revised: August 24, 2022
4278728 - What services on the QESSO controller/server need to be monitored in order to ensure availability

What services on the QESSO controller/server need to be monitored in order to ensure availability?

Revised: August 24, 2022
4349666 - Windows 2012 Support

Is Windows 2012 a supported platform for Enterprise Single Sign-on? What SQL Server versions are supported with the latest version?

Revised: August 24, 2022
4287549 - Windows 1909 Support

After installing Windows 1909 (in place upgrade on client) ESSO crashes. There is an event log entry under Applications. 0xc0000374

Revised: August 24, 2022
4345668 - Windows 10 Support

Is Windows 10 a supported platform for Enterprise Single Sign On (ESSO)? If not, when will it be supported?

Revised: August 24, 2022
4243763 - Windows 10 upgrade and now ESSO application does not launch at startup

When upgrading or installing windows 10 the ESSO application does not seem to launch at startup.

Revised: August 24, 2022
4250884 - Will raising the Domain or Forest Functional AD levels have any impact on ESSO?

Will raising the Domain or Forest Functional AD levels have any impact on ESSO? 

Revised: August 24, 2022
4274728 - Why is WGSS.exe producing excessive amounts of of LDAP traffic?

The network team has identified a system using an abnormal amount of bandwidth.  After further investigation it was found that WGSS.exe (QESSO...

Revised: August 24, 2022
4273717 - How to differentiate between multiple windows logon box?

How to differentiate between multiple windows logon box?

Revised: August 24, 2022
4347111 - How to determine the database(s) that QESSO is using

How do I identitify the databases that QESSO is using?

Revised: August 24, 2022
4253339 - How to delegate to the support team the right to reset the passwords in the ESSO console (in Connection then Password tab for a given user)

We would like to delegate to the support team the right to reset the passwords in the Enterprise Access Management console (in Connection then...

Revised: August 24, 2022
4347439 - Enterprise Single Sign-On Compatibility with Windows 2012

Currently running Enterprise Single Sign-On (ESSO) servers running version 8.0.5 and will be upgrading to Windows Server 2012.  Are there any...

Revised: August 24, 2022
4274553 - Enterprise SSO / WiseGuard: How to Save the Security Base Key?

How to save the key of the security base?

Revised: August 24, 2022
4342909 - Encryption Algorithm Used to Encrypt User Passwords in Active Directory

What is the encryption algorithm used to encrypt a user's password for SSO applications in Active Directory?

Revised: August 24, 2022
4349206 - How to create a Technical Definition that will send domain prefix

How can the domain prefix be automatically sent as part of the single sign-on procedure?  Can this be done in the Technical Definition?

Revised: August 24, 2022
4249251 - How to clear the ESSO client cache for troubleshooting purposes

How do you clear the Enterprise Single Sign-On (ESSO) client (SSOWatch, Advanced Login) cache?

Revised: August 24, 2022
4316548 - How to change the default QESSO administrator

How to change the default QESSO administrator

Revised: August 24, 2022
4267252 - How to Change Password in a HLLAPI Configuration?

How to Change Password in a HLLAPI Configuration?

Revised: August 24, 2022
4256730 - How to calculate the number of ESSO User licenses used?

How to calculate the number of ESSO User licenses used? How does the controller check how many user licenses are being used?

Revised: August 24, 2022
4251736 - What rights need to be delegated to the Password Reset user account?

What rights need to be delegated to the Password Reset user account?

Revised: August 24, 2022
4349303 - What is the ESSOErrors.exe application?

What is the "ESSOErrors" application under C:\Program Files\Quest Software\Enterprise SSO?

Revised: August 24, 2022
4289766 - What happens if a user changes their password outside of QESSO?

What happens if a user changes their password outside of QESSO?

Revised: August 24, 2022
4310492 - What happens if the audit database is offline?

What will happen if the Enterprise Single Sign-On audit database server is offline or unavailable?

Revised: August 24, 2022
4263942 - What does "Configure workstation" do?

What does "Configure workstation" do? This option is available on the Administration Tools interface.

Revised: August 24, 2022
4347463 - What are the server requirements to install ESSO controller?

What are the server requirements to install a controller?  How to identify which controller has audit database?

Revised: August 24, 2022
4304225 - Video: How to create a Technical Definition with custom script

Is it possible to create a custom script for a Technical Definition that will prompt the user for a PIN or token response each time the window is...

Revised: August 24, 2022
4259581 - Using ESSO diagnostic mode to verify configuration

Using ESSO diagnostic mode to verify configuration.

Revised: August 24, 2022
4259604 - Using a MS SQL database with ESSO

Using a MS SQL database with ESSO

Revised: August 24, 2022
4345388 - User authentication refused when logging into SSO Studio.

User authentication refused when logging into SSO Studio: "You are not allowed to use SSO Studio Authentication error: user authentication...

Revised: August 24, 2022
4349672 - User Access/Login Failure for Users with Login or Password Containing "@" with HLLAPI Plug in

The login of users whose name or password contains the "@" character fails when using the HLLAPI plug in.

Revised: August 24, 2022
4248219 - User Access / SSOwatch: Information Concerning the Cache Data Refresh and Cache Delay

The last success connection date shown in SSOwatch window has not updated in a long time. The last connection stated on the engine only shows the...

Revised: August 24, 2022
4343011 - Upgrade questions - upgrading from version 8.0.5 to 8.0.6

We have version 8.0.5 and are planning to upgrade to version 8.0.6.   What are the best practices for upgrading? Will the upgrade have any...

Revised: August 24, 2022
4343154 - Update License: License number is incorrect in the ESSO Console

License number is incorrect in the QESSO Console.  For example, the new license should be for 10000 seats, but the console displays only 5000.

Revised: August 24, 2022
4347611 - Is QESSO susceptible to the OpenSSL Heartbleed vulnerability?

Is Enterprise Single Sign-On (QESSO) susceptible to the OpenSSL Heartbleed vulnerability?

Revised: August 24, 2022
4256464 - Is QESSO affected by the Heartbleed bug in OpenSSL?

Does the Heartbleed bug affect QESSO or any of its components?

Revised: August 24, 2022
4249245 - Is it safe to change the IP address of the machine running the QESSO Controller?

Is it safe to change the IP address of the machine running the QESSO Controller?

Revised: August 24, 2022
4320703 - Is it possible to specify an alternate port when configuring the Audit DB to use MS SQL?

When configuring the Audit Database through the WGSRVConfig wizard, the settings options for Microsoft SQL does not provide a field to specify an...

Revised: August 24, 2022
4349211 - Is it possible to link accounts: have separate Technical Definitions use the same credentials?

Is it possible to use the updated credentials from one Technical Definition on another Technical Definition?  For example, with Lotus Notes when...

Revised: August 24, 2022
4347589 - Is it possible to hide the SSOWatch icon?

Is it possible to hide the SSOWatch icon in the Windows notification area?

Revised: August 24, 2022
4347459 - Is it possible to hide the connected/disconnected mode message on the SSOWatch icon?

Is it possible to hide the tooltip pop-up message from the SSOWatch icon displaying a change to the connected/disconnected mode? E.g...

Revised: August 24, 2022
4230096 - How To: Install a new license for Enterprise Single Sign-On 9.0

How to properly apply your Enterprise SSO license using the Configure Workstation wizard.

Revised: August 24, 2022
4243792 - How to upgrade ESSO to version 10.0

How to perform an in-place upgrade from version 8.06 to 10

Revised: August 24, 2022
4246205 - How to update the Technical Account password

How is the ESSO Technical Account password updated? How is the password updated on the account controllers use to contact AD?

Revised: August 24, 2022
4295144 - How to restore password authentication if accidentally disabled

How to restore password authentication if accidentally disabled

Revised: August 24, 2022
4349838 - How to reset Self Service Password Request (SSPR) answers for users

SSOWatch was installed some time ago and all users answered the Self Service Password Request (SSPR) questions at that time, but some users no...

Revised: August 24, 2022
4349593 - How to remove or disable the Advanced Login biometrics option.

We have installed Advanced Login on Windows 7 workstations. We would like to suppress some useless authentication tiles on some of these...

Revised: August 24, 2022
4256318 - How to remove Enterprise SSO data assigned to a user?

How to remove Enterprise SSO data assigned to a user?

Revised: August 24, 2022
4249278 - Possible to customise Password screens and show the password policy required for applications?

Is it possible to customise the Password screens and show the password policy required for the application?  

Revised: August 24, 2022
4279563 - PFCP Settings Defined in Application Overridden by PFCP of Application Profile

We have defined a PFCP (Password Format Control Policy) for an application by means of Configuration tab / Account Properties tab / Password...

Revised: August 24, 2022
4209817 - Permanently disable specific published applications for a user.

A user would like to disable SSO for one or more published applications in SSOWatch.  Disabling those applications in SSOWatch only works for the...

Revised: August 24, 2022
4217979 - Performing password reset on Citrix published desktop

Is it possible to install Advanced Login and SSOWatch on a Citrix server so that users using a Citrix published desktop can use the password reset...

Revised: August 24, 2022
4345532 - Avoid Reinitialization after password reset

Have a user who recently changed their password, but can't remember the old one.   In order to avoid reinitializing SSO (since it keeps...

Revised: August 24, 2022
4256917 - Authentication error: you are not allowed to register your authentication key pair. Error code: 0

Receiving the following error: "Authentication error: you are not allowed to register your authentication key pair." "Error code: 0x8200200b"

Revised: August 24, 2022
4307563 - Audit database - understanding the data

After exporting the audit database what do the columns mean?

Revised: August 24, 2022
4342634 - How to keep application templates enabled all of the time?

You can control whether a user can cancel SSO execution from the QESSO Console, in the Application Profile that has been assigned to your...

Revised: August 24, 2022
4347407 - How to Integrate SafeBoot GINA with Quest Enterprise Single Sign-On (QESSO) Advanced Login?

How to integrate SafeBoot GINA with QESSO Advanced Login.

Revised: August 24, 2022
4311371 - How to force the use of a special character in a Password Control Policy (PFCP)

When generating a Password Control Policy, is it possible to force the use of a special character in the generated password?

Revised: August 24, 2022
4274521 - How to Enroll Biometric Data when Connected with Smart Card / PIN?

A user opens a session with Advanced Login and a smart card / PIN. User then tries to enroll  their biometric data with "Store on PC" mode. The...

Revised: August 24, 2022
4249255 - How to enable SESSION mode?

How to enable SESSION mode?

Revised: August 24, 2022
4215383 - How to enable indexing on AD LDS Attributes

The installation Guide for ESSO advises that indexing should be enabled on a list of AD LDS attributes. How is this enabled for the attributes?

Revised: August 24, 2022
4247467 - How to enable debug tracing

What is the procedure to enable debug ? How to enable debug tracing?

Revised: August 24, 2022
4319619 - Is it Possible to Deploy SSO Agent without Activating It?

Is it possible to install Enterprise SSO product without activating it?

Revised: August 24, 2022
4259614 - Is Google Chrome supported?

Is Google Chrome supported?

Revised: August 24, 2022
4212625 - Is a Local Database required when using a Master Database?

If we are going to use a Master audit DB (on a remote server), do we still need to install a local audit database to act as the audit cache?

Revised: August 24, 2022
4259643 - File System Error - Microsoft SidebySide error after QESSO install

After installing a QESSO component on Windows you receive event viewer errors similar to the following:- Event Type:      Error Event Source...

Revised: August 24, 2022
4343265 - ESSO Console error: "This operation cannot be done offline"

Receiving the following error when trying to launch ESSO Console on an ESSO Controller: "This operation cannot be done offline. Error code...

Revised: August 24, 2022
4343171 - ESSO Console message: "a referral was returned from the server"

Receive "a referral was returned from the server" when launching the ESSO Console.

Revised: August 24, 2022
4293225 - ESSO ADLDS Deployment

We have a customer who is interested in deploying the ESSO solution using ADLDS. They have a couple of queries regarding this: 1. If we are...

Revised: August 24, 2022
4276905 - ESSO components MSI silent installation options for 8.0.6 & 9.0

ESSO components MSI silent installation options for QESSO version 8.0.6 & 9.0 For versions 8.0.3 and 8.0.5 please refer to Knowledge Article...

Revised: August 24, 2022
4253445 - ESSO EAM Security Services not Available on Windows 2016

When trying to launch Enterprise Access Management on Windows 2016 an error is reported saying the EAM Security Services are not available. The...

Revised: August 24, 2022
4311220 - Error: “User Interface Failure”

When trying to remote desktop into a Windows XP workstation, the error is: “User Interface Failure” “You cannot initiate a Remote Desktop...

Revised: August 24, 2022
4251139 - Error: "You are not allowed to use SSOStudio" when trying to log into ESSO studio

Error: "You are not allowed to use SSOStudio" when trying to log into ESSO studio

Revised: August 24, 2022
4246779 - Error: "Unable to get smart card configuration list" when opening the Console

When opening the console you receive the error "Unable to get smart card configuration list. LDAP Error: Object not found Error code...

Revised: August 24, 2022
4256515 - Error: "Unable to change the password" when changing a user's password in the ESSO console.

When changing a user's password in the Enterprise Single Sign-On (ESSO) Console you receive the error: "Unable to change the password LDAP...

Revised: August 24, 2022
4345575 - Error: "This operation cannot be done offline. Error code : 0x81013106."

Users are not able to reset or clear accounts. Users are not able get any results when searching.  They receive an error: "This operation...

Revised: August 24, 2022
4256527 - Error: "This operation cannot be performed offline" when opening QESSO Console

You receive the error "This operation cannot be performed offline" when opening the QESSO Console.

Revised: August 24, 2022
4280983 - Error: "missing file MMXTX.DLL"

Users received the error "missing file MMXTX.DLL" when logged into a SSOWatch enabled application.

Revised: August 24, 2022
4259753 - Error: "E_ADS_PROPERTY_NOT_FOUND" when Extending the Active Directory Schema

Error   "E_ADS_PROPERTY_NOT_FOUND" when using the "Extend the Active Directory Schema" tool.

Revised: August 24, 2022
4259607 - Error: "Error code: 0x8200301a" when SSOwatch loads

Error "In this configuration (LDAP Directory in read/only mode), SSO Data storage is not supported. Error code: 0x8200301a" when SSOwatch loads.

Revised: August 24, 2022
4249062 - Error: "E-SSO Console will run in restricted mode. Certain features will not be available."

When logging into the QESSO Console you receive the error "The administration session has not been fully initialized. E-SSO Console will run in...

Revised: August 24, 2022
4251307 - Error: "Directory connection restricted, though Credentials are OK. Error code: 0x82002016"

Error "Directory connection restricted, though Credentials are OK. Error code: 0x82002016" when attempting to logon to the QESSO Console.

Revised: August 24, 2022
4347455 - Emergency Access Questions - Changes and Updates

Quest Enterprise Single Sign-On (QESSO) provides Emergency Access (SOS) options so that users can reset passwords and/or PINs with Advanced Login...

Revised: August 24, 2022
4345127 - E-SSO Security Services time out and won't start

Both Advanced Login and SSOWatch are installed on a system and the E-SSO Security Service stops running and will not start.  

Revised: August 24, 2022
4286086 - How to automate enterprise-wide installation of SSOWatch to workstations?

How to automate enterprise-wide installation of SSOWatch to workstations?

Revised: August 24, 2022
4251299 - How to apply a QESSO license using a Group Policy Object

How to apply a ESSO license using a Group Policy Object (GPO) Can the licenses be deployed using Group Policy (GP)?

Revised: August 24, 2022
4311087 - How does the Security Service (WGSS) communicate and for what purpose?

How does the Security Service (WGSS) communicate, and for what purpose?

Revised: August 24, 2022
4270851 - Does Quest Enterprise Single Sign-On (QESSO) support Windows 7?

Does QESSO support Windows 7?

Revised: August 24, 2022
4347451 - Does QESSO use SAML?

Revised: August 24, 2022
4251258 - Does ESSO support Chrome HTTP Authentication

Does ESSO support Chrome HTTP Authentication? Can ESSO insert the username and password into Chromes "Authentication Required" popup?

Revised: August 24, 2022
4243743 - Does ESSO support MS Edge Chromium

Is Microsoft Edge Chromium supported. The new Microsoft Edge is based on Chromium and was released on January 15, 2020. It is compatible with all...

Revised: August 24, 2022
4243799 - Does ESSO 9.0.2 officially support all currently available Windows 10 build versions?

Microsoft released the following Windows 10 build versions: 1507, 1511, 1607, 1703, 1709, 1803. Are they all supported as client Operating...

Revised: August 24, 2022
4312483 - Does Enterprise Single Sign-On (ESSO) support Windows 8?

Is Internet Explorer (IE) 10 on Windows 8 supported for Single Sign-On (SSO)?

Revised: August 24, 2022
4247902 - Disabling QESSO for specific users

There are some users belonging to a group excluded from the ESSO. How to prevent the launch of E-SSO on some computers for these users?

Revised: August 24, 2022
4304752 - Detection issues in SSO Studio with Firefox browser

When trying to create a Technical Definition for Firefox web browser, SSOStudio may not be detecting the web site or browser correctly.

Revised: August 24, 2022
4349664 - Trying to install QESSO client and getting an error, "license is not found"

Trying to install QESSO client and getting an error, "license is not found"

Revised: August 24, 2022
4248428 - Troubleshooting issues with Technical Definitions

Information required to troubleshoot issues with Technical Definitions.

Revised: August 24, 2022
4312629 - Trouble detecting login fields inside Citrix Receiver window

Attempting to setup a technical definition for a Citrix application and ESSO will not detect the username and password fields inside the window.

Revised: August 24, 2022
4310807 - The Quest Single Sign-On client software locks the user out

When running the Quest Single Sign-On client software SSO Watch, it randomly locks the user out of the software and requires authentication to...

Revised: August 24, 2022
4256106 - The "The user is locked" status in the QESSO console doesn't reflect the users "Account is locked

The "The user is locked" status in the QESSO console doesn't reflect the users "Account is locked out" in Active Directory.

Revised: August 24, 2022
4269224 - Technical definition not accepting Log On

Passwords were reset on Citrix website.  SSOWatch seemed to be saving the old passwords and not letting users in.  

Revised: August 24, 2022
4260056 - Technical Definition window: what does the "alternative field detection" option do?

For web applications, what does the "alternative field detection" option do?  Oepn the "Properties" window of a Technical Definition in...

Revised: August 24, 2022
4343221 - How can I remove of the "Generate Password" button?

How can I remove the "Generate Password" button within the SSOWatch Password Change dialog for an application?  I've tried unchecking the "Random...

Revised: August 24, 2022
4240413 - Google Chrome Extension Creating Technical Document (TD)

Creating Technical Document (TD) using Google Chrome Extension. However the SSO agent keeps entering the username and password.

Revised: August 24, 2022
4270618 - GINA Chaining

Information on GINA chaining.

Revised: August 24, 2022
4263328 - Getting Assistance with One Identity Open Source GitHub Content

What avenues are available for obtaining assistance with One Identity GitHub content 

Revised: August 24, 2022
4304723 - Are ESSO 8.0.5 clients backwards compatible with 8.0.6 Controllers?

What is the supported configuration for running Enterprise Single Sign-On (ESSO) version 8.0.5 SSOWatch clients with upgraded 8.0.6 Controllers?

Revised: August 24, 2022
4264692 - Applications not visible on SSOWatch

Applications not visible on SSOWatch for users.

Revised: August 24, 2022
4270572 - All Domains Listed when Assigning a Technical Reference to a New Application

When creating a new application in the Quest Enterprise SSO console and assigning the technical reference, all accessible domains are displayed...

Revised: August 24, 2022
4215447 - Where are the scripts to create audit databases located?

Where can the scripts to create the audit databases be found?

Revised: August 24, 2022
4343092 - Where are Self Service Password Request questions modified?

The Self Service Password Request tab of a user profile allows you to activate and configure the Self Service Password Reset feature (SSPR...

Revised: August 24, 2022
4349194 - Where and how does Quest Enterprise Single Sign-On (QESSO) store user credentials?

Where and how does Quest Enterprise Single Sign-On (QESSO) store user credentials? This information is stored in Active Directory.

Revised: August 24, 2022
4219440 - Password Reset Server error: "Password Reset Server is not available now"

When attempting to reset a users password with the password reset web portal or the "SOS" button in the Advanced Logon GINA: The user see's the...

Revised: August 24, 2022
4210475 - Password Reset Server - "Error code: 0x8200205f" (SESSION SECURITY MODE)

When a user attempts to reset their password they see the following error: "Password Reset Server is not available now. Please contact your...

Revised: August 24, 2022
4259881 - New applications / technical definitions not showing on clients

New applications / technical definitions not showing on clients

Revised: August 24, 2022
4232897 - My legacy QESSO license is not recognized by ESSO 9.0

Legacy Quest Enterprise Single Sign One 8.0.x license file is not compatible with One Identity Enterprise Single Sign On 9.0x

Revised: August 24, 2022
4248107 - Multiple userid and password for each TD

Can ESSO handle more than 1 user ID and password for each technical definition?  Can have multiple accounts and passwords for on application TD?

Revised: August 24, 2022
4286048 - Multi-language support for Technical Definition

Multi-language support for Technical Definition

Revised: August 24, 2022
4210655 - Advanced Logon GINA Error: "You are not allowed to register your authentication keypair."

When logging in with the Advanced Login GINA the following error is displayed: "Authentication Error: You are not allowed to register your...

Revised: August 24, 2022
4248227 - Administrators Cannot Reset the Primary Password of an Active Directory User

When using the EAM Console, an administrative user cannot set the primary password of a user, even though they have the proper administration...

Revised: August 24, 2022
4243827 - Admin unable to delete ESSO user cache error: Windows could not stop the ESSO Security Services service on local computer

The user is a Admin on their laptop, and all other laptops. This Admin does not have permission to delete the ESSO user cache on any laptop. When...

Revised: August 24, 2022
4349308 - AD password does not work, "Reauthentication Needed" message received

An ESSO user profile was changed to one that enforces Smart Card Logon. After rebooting and logging back in, the user was prompted to answer...

Revised: August 24, 2022
4349583 - Default screensaver wait time

When Advanced Logon is installed the default screensaver wait time is 5 minutes.  Can this be changed?

Revised: August 24, 2022
4347447 - Message when starting the ESSO Console: "The administration session has not been fully initialized"

When starting the ESSO Console the following message is received: "The administration session has not been fully initialized.  The console will...

Revised: August 24, 2022
4212412 - Master Audit Database size threshold warning - "Master audit database reached the warning size threshold"

The following alert is seen: "Evidian Enterprise SSO Master audit database reached the warning size threshold: - Database: ESSOMaster - Table: dbo...

Revised: August 24, 2022
4345474 - Managing Configuration Updates

To optimize network traffic, you can use the update management feature: by default, the Enterprise SSO workstations retrieve the whole SSO...

Revised: August 24, 2022
4259636 - Setting up Circular debug logging

Setting up Circular debug logging

Revised: August 24, 2022
4347560 - SSOWatch Customization

SSOWatch window customization.  How is this accomplished?

Revised: August 24, 2022
4345432 - SSOWatch error message, "An error occured while creating your account in the security database."

SSOWatch error message, "An error occured while creating your account in the security database.  This application is going to be disabled.  The...

Revised: August 24, 2022
4343026 - SSOWatch displays Login Name as "Indecipherable account"

Single Sign-On does not work for a particular user for some applications.  The SSOWatch client lists the application correctly, but the "Login...

Revised: August 24, 2022
4343012 - SSOWatch is not detecting applications after upgrading to Office 2013

After upgrading a batch of users from Office 2007 to Office 2013 web applications configured for Single Sign-On (SSO) are no longer working.  It...

Revised: August 24, 2022
4342870 - SSOWatch: Web site Login Loop

The login page for a web site, and the page users are directed to when they log off, is the same; so when users log off, SSOWatch automatically...

Revised: August 24, 2022
4312468 - SSOWatch Timing Out for some users

SSOWatch seems to timeout at certain times of the day for some users. When these users try to access sites or applications enabled for SSOWatch...

Revised: August 24, 2022
4284979 - SSOWatch is unable to detect Java application

SSOWatch is unable to correctly detect a Java application. SSOWatch may not detect the window, or the text fields are populated incorrectly.

Revised: August 24, 2022
4259721 - SSOWatch after logging out of a SSO application you are automatically logged back in

After logging out of an application set up in SSOWatch, you are automatically re-logged back on. This occurs when the application has the same...

Revised: August 24, 2022
4259679 - SSOWatch doesn't startup automatically

After modifying the SSOWatch install, SSOWatch doesn't automatically startup.

Revised: August 24, 2022
4249223 - SSOEngine loops in a browser application login.

ESSO -detects the page and sends login credentials, while the browser is still working to execute login to the application, SSO redetects the...

Revised: August 24, 2022
4248380 - SSOEngine does not start and an error is received, "A referral was returned from the server."

The SSOWatch application (ssoengine.exe) does not start and in some circumstances the following error is received: "A referral was returned from...

Revised: August 24, 2022
4349635 - SSO launch error: "An exception occured in HLLAPI <HA_QUERY_SESSIONS>, please relaunch the SSOEngine"

When workstation boots and SSO attempts to launch an error is displayed: "An exception occured in HLLAPI <HA_QUERY_SESSIONS>, please relaunch...

Revised: August 24, 2022
4347649 - SSO Not Working on One Workstation

On one workstation QESSO detects only a handful of web applications, but not others.  Manual uninstallation and reinstallation didn’t change...

Revised: August 24, 2022
4306520 - SSO Session expires and displays a padlock on SSOWatch

The SSO session expires and displays a padlock on the SSOWatch tray icon. What does this mean?

Revised: August 24, 2022
4304481 - SSO Watch does not detect the SAP Login screen

When launching an SAP session the login is not detected by SSO Watch.

Revised: August 24, 2022
4296220 - SSO Server unresponsive and not failing over

SSO Server unresponsive and not failing over Server is in a zombie state (running, accepts a network connect, but does not respond to any...

Revised: August 24, 2022
4345605 - SSO engine does not detect Internet Explorer web applications on some workstations

SSO engine does not detect Internet Explorer web applications on some workstations whatever the connected user. It normally runs on other...

Revised: August 24, 2022
4263949 - SSO Engine: High CPU Usage at Window Detection

When using Firefox or Internet Explorer the CPU usage of SSO engine increases during window detection if the window type chosen in SSOStudio is...

Revised: August 24, 2022
4247922 - SSO Engine: Use of Wildcard Character "*" in Window Detection

When using a variable URL, for example if using the "*" character to replace a detection zone in SSO Engine, the detection is not always done...

Revised: August 24, 2022
4343195 - SSO Definition not working after User ID change

The required length of User IDs has been changed.   This is causing the first letter of the password passed to the application to appear as the...

Revised: August 24, 2022
4209815 - SSO account lock / unlock not taken into account immediately; how can this be configured to take effect as quickly as possible?

Under "Connection -> General" the account can be viewed as "Locked".  This does not take effect immediately.  What are the correct cache settings...

Revised: August 24, 2022
4345411 - SSL3.0 Vulnerability - "POODLE" and Enterprise Single Sign-On

A recently discovered vulnerability in the SSL 3.0 protocol leaves it open to a "man in the middle" attack. According to Microsoft, the...

Revised: August 24, 2022
4345708 - SQL server memory settings for QESSO

We have a question regarding the SQL server memory settings for QESSO.  Right now it appears that, in SQL Server, the memory is set to a high...

Revised: August 24, 2022
4349547 - Active Directory space requirement

What are the Active Directory space requirements for Enterprise Single Sign-On (QESSO)?

Revised: August 24, 2022
4342879 - 32-bit Enterprise SSO Does Not Automatically Start on 64-bit Windows

We have installed 32-bit Enterprise SSO on a Windows 7 running in 64-bit mode.  Enterprise SSO (SSOWatch) does not automatically start.

Revised: August 24, 2022
4240528 - .NET version vulnerability

Qualys scan produced the following vulnerability: "EOL/Obsolete Software: Microsoft .NET Framework 4 - 4.5.1 Detected %windir%\Microsoft.NET...

Revised: August 24, 2022
4345439 - "QESSO Error: Directory Logon Failure: bad credentials.  Error code: 0x82002015"

Complete error received when resetting a user's password on the Password Manager Helpdesk page while QESSO integration is enabled: "QESSO...

Revised: August 24, 2022
4342628 - "LDAP error: insufficient access rights" when forcing password reset in the QESSO Console

"LDAP error: insufficient access rights" when forcing password reset in the QESSO Console.

Revised: August 24, 2022
4345068 - "Advanced Logon" Password Reset Problems (the "SOS" GINA button)

When a user attempts to reset their password via the Advanced Logon GINA (via the "SOS" button) they may see the following errors: "Operation...

Revised: August 24, 2022
4285081 - "Activate window masking" Option Prevents SSOEngine from Clicking on a Link or a Button Masked on

When the Activate window masking option is selected in Options tab of a Window properties it prevents SSOWatch from clicking on a link or an...

Revised: August 24, 2022
4229770 - SAP Password change prompt not detected

We have a SAP application enrolled with the SAPGUIScripting plug-in. The login screen is correctly processed, but the password change screen is not...

Revised: August 24, 2022
4240397 - Reclaim ESSO licenses from Workstations

Customer has a number of machines that have been decommissioned at this point and we need to get the licenses off of them for their replacements...

Revised: August 24, 2022
4345076 - Quest® Enterprise Single Sign-On Version 8.0.6 (5528.31) Hotfix

This hotfix may receive additional testing. If you are not severely affected by the issue that this hotfix addresses, it is recommended that you...

Revised: August 24, 2022
4345404 - Questions on Enterprise Single Sign-On (QESSO)

1. Is it possible to generate a report on users and their assigned applications? 2. Can access to applications for users be controlled via the...

Revised: August 24, 2022
4304931 - Quest Enterprise Single Sign On (QESSO) version 8.0.6 Platform Requirements

System Requirements Before installing Quest ESSO, ensure your system meets the following minimum hardware and software requirements:

Revised: August 24, 2022
4279628 - Quest Enterprise Security Services (WGSS) takes a long time to start

The Quest Enterprise SSO Security Services (WGSS) takes a long time to start

Revised: August 24, 2022
4274616 - Quest Enterprise SSO Console Crash during Display of Audit Data from Oracle 10g Base

There is a crash of the Quest Enterprise SSO console during the display of audit data from an Oracle 10g base.

Revised: August 24, 2022
4345629 - QESSO service not starting on some workstations in a specific domain.

QESSO service not starting on some workstations in a specific domain.  Other domains work fine.  The package has been installed on Windows 7...

Revised: August 24, 2022
4343005 - QESSO Service is crashing post upgrade

The QESSO Security Services service is crashing post upgrade to version 8.0.6.5528.18. Error seen in the Event Viewer application log...

Revised: August 24, 2022
4210404 - Prioritizing user security profiles

It is possible for users to have "User Security Profiles" applied at many different levels: - Directly on a user - By group membership - By...

Revised: August 24, 2022
4349368 - Primary account option to delete a user account

Is it possible to configure a Technical Definition (TD) that has been assigned to a primary account to delete a new accounts (by clicking on the...

Revised: August 24, 2022
4345357 - Error when opening SSOStudio: "The procedure entry point could not be located"

When starting Enterprise Studio receiving the following error message: "The procedure entry point ?GetProcList@CProcessListHandler@@QAE...

Revised: August 24, 2022
4229905 - Error running WGConfig.exe, "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

When attempting to install ESSO version 10 on a Windows Server 2003 R2, we receive the following error,  "This application has failed to start...

Revised: August 24, 2022
4347613 - Error message "The Quest ESSO Security Services are unavailable"

Users have intermittent SSOWatch popup appear on their screen when logging on to the system: "Network Error: The Quest ESSO Security Services...

Revised: August 24, 2022
4342944 - Can ESSO convert uppercase letters into lowercase letters automatically?

Can Enterprise Single Sign-On (ESSO) convert uppercase letters into lowercase letters automatically?

Revised: August 24, 2022
4251226 - Can ESSO detect Metro / Modern UI applications?

Can ESSO detect Metro / Modern UI applications?

Revised: August 24, 2022
4349757 - Can ADLDS be used to store SSO data?

With Enterprise Single Sign-On (QESSO), can Active Directory Lightweight Directory Services (AD LDS) be used to store SSO data if extending the...

Revised: August 24, 2022
4343346 - Cache refresh issue

When changing the user profile for a specific user, the change is not taken into account on the next authentication as expected, based on the...

Revised: August 24, 2022
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Product Life Cycle

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Revised

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