How to enable debug on Quest One Management Console for Unix (MCU) ? (4256067)

How to enable debug on Managament Console for Unix (MCU) ?

Troubleshooting MCU problems or errors, how to capture more information about what is happening?

To enable the debug log

1. Stop the Quest One Management Console for Unix service

2. Open the custom.cfg file for editing. The custom.cfg file is in the application data directory:

• On Windows XP/2003 Server:
%SystemDrive%\Documents and Settings\All Users\Application Data\Quest Software\Management Console for Unix\resources

• On Windows Server 2008, 2012 and 2016 / Windows10: :
%SystemDrive%\ProgramData\Quest Software\Management Console for Unix\resources

• On Unix/Mac:
/var/opt/quest/mcu/resources

3. Add these system variables to the custom.cfg file:

-Dlog4j.configuration=log4j-debug.xml
-Djcsi.kerberos.debug=true

If sugi logs are also requested than add the following additional line:

-Dsugi.sessionCleanupEnabled=false

4. Save the custom.cfg file.

5. Start the Quest One Management Console for Unix service.

By default, the debug logs are saved in the application data directory at:

• On Windows XP/Windows Server 2003:
%SystemDrive%\Documents And Settings\All Users\Application Data\Quest Software\Management Console for Unix\logs

• On Windows Server 2008, 2012 and 2016 / Windows10:
%SystemDrive%\ProgramData\Quest Software\Management Console for Unix\logs

• On Unix/Mac platforms:
/var/opt/quest/mcu

The sugi logs, if requested, will be found on the Unix client system under:
/tmp/sugixxx

Startup Logs

If the Management Console is having trouble starting, then the startup script can be run manually from the command line to provide more information about what's happening when it runs. To do this do the following:

- For Windows servers, open a command prompt and go to the following directory:
32 bit:
    C:\Program Files (x86)\Quest Software\Management Console for Unix

64 bit:
    C:\Program Files\Quest Software\Management Console for Unix

- Then run the following command:
    run_server.exe > c:\temp\mcu_output.txt 2>&1

- Send in the output file c:\temp\mcu_output.txt

For Unix/Mac platforms, go to this directory:
/opt/quest/mcu

Then run this command:
    ./run_server