The way to add users to a Starling Organization and promote them to organizational admins is for an existing administrator to invite the user by email as a collaborator then once they have accepted and are a collaborator promote them in the 'Manage Organization Admins' under settings in Starling.
To invite: From the Starling Portal select the subscription, for example: Two-Factor subscription -> collaborators -> invite collaborator
To promote: From the portal select the gear icon -> Organization Admins -> Promote to Organization Admin
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