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Identity Manager 9.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Creating and modifying product bundles

To edit a product bundle

  1. In the Manager, select the IT Shop > Product bundles category.

  2. In the result list, select a product bundle and run the Change main data task.

    - OR -

    Click in the result list.

  3. Edit the product bundle's main data.

  4. Save the changes.
Detailed information about this topic

General main data of a product bundle

Enter the following properties on the General tab.

Table 80: General main data of a product bundle



Product bundle

Name of the product bundle.


Any additional name for the product bundle.

Short name

Short name for the product bundle.

Voucher number

A combination of any characters to uniquely identify the product bundle. If you leave this field empty, One Identity Manager automatically allocates a number when you save.


Owner of the product bundle. The identity that created the product bundle is automatically entered as the owner. This value can be changed at any time.


Text field for additional explanation.

Public product bundle

Specifies whether the product bundle is available to all One Identity Manager users.


Specifies whether the product bundle is can be used by all One Identity Manager users. This option can only be changed in the Manager through the user with the Request & Fulfillment | IT Shop | Administrators application role.

If Public product bundle is not set on a shared product bundle, Shared is also disabled.

Product bundles can be automatically shared once Public product bundle has been set.

To automatically share product bundles

  • In the Designer, set the QER | ITShop | ShoppingCartPattern | AutoQualified configuration parameter.

Cart items

On the Cart items tab, assign products to the product bundle.

To add a new request item to the product bundle

  • Click .

    The data fields for entering properties are shown.

Table 81: Cart items




Products that can be requested with this product bundle. All service items are shown in the menu, whose products are assigned to at least one shelf in the IT Shop.

  • To add other products to the product bundle, click .

  • To delete a cart item, click .


Number of products to request.

You need to customize your Web Portal in order to use these values. For more information about this, see the One Identity Manager Web Designer Reference Guide.

Additional request data

Additional information is required for the request.

Deleting product bundles

To delete a product bundle

  1. In the Manager, select the IT Shop > Product bundles category.

  2. Select a product bundle in the result list.

  3. Click in the result list.

NOTE: Every owner can delete his own product bundles in the Web Portal. One Identity Manager users with the Request & Fulfillment | IT Shop | Administrators application role can delete the product bundles of all owners.
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