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Password Manager On Demand Hosted - How-to Guide

Overview Licensing Upgrading Secure Password Extension Password Policy Manager Configuration Reinitialization Reports Starling 2FA Customizations Troubleshooting

RADIUS Two-Factor Authentication

RADIUS Two-Factor Authentication enables two-factor authentication on Password Manager. RADIUS Two-Factor Authentication uses one-time passwords to authenticate users on the Self-Service site and Helpdesk site.

To configure RADIUS Two-Factor Authentication in Password Manager, you have to configure the RADIUS server details in Password Manager.

RADIUS Two-Factor Authentication supports RADIUS servers such as AZURE MFA.

For more information, see Authenticate with RADIUS Two-Factor Authentication in the Password Manager Administration Guide.

How to obtain a new license key

To obtain a new License Key, please contact either your Account Manager or One Identity Licensing here:

https://support.oneidentity.com/

Upgrading

Upgrade considerations

Upgrading from Password Manager 5.7.1 or later versions

Upgrading the Secure Password Extension

Upgrading Offline Password Reset

Upgrade considerations

Password Manager 5.9.7 only supports upgrading from 5.7.1 or later.

If you have customized Password Manager in any manner, it is recommended to backup any of the modified files prior to upgrading as the upgrade process will remove the folder structure of the previous version of Password Manager, thus removing any custom settings.

It is not recommended to replace these files after upgrading, however you can refer to them for any custom settings. For instance, if you have changed the OU in which the _QPMStorageContainer account is stored in, then change the new file settings accordingly as the rest of the file will contain version-specific information. Failure to retain the new file could result in the product not functioning.

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