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Password Manager On Demand Hosted - Quick Start Guide

What you receive from One Identity

Once your Password Manager On Demand installation is provisioned in the One Identity Cloud by the One Identity Cloud Operations Team, you will receive the following information and resources from One Identity:

  • Public IP address of the Password Manager On Demand instance

    You will need to setup a DNS reference for this public IP.

  • Administrator account (pmadmin) and password

    The account name and password will be sent to your Password Manager On Demand contact email address that you have provided during the registration process.

    After receiving the Administrator account credentials, configure Password Manager On Demand. For more information, see Password Manager Administration Guide.

  • User-specific technical details provided by One Identity

    One Identity will also provide you with technical details specific to each user as shown in the following example table. You can use that information, for example, to log in to the Password Manager Administration Site, and so on.

    Table 1: Example of technical details provided by One Identity
    Name User-specific detail
    Admin account name CUSTOMER\pmadmin
    Admin account password *************

    Admin URL

    https://<public DNS name>/PMAdmin

    Helpdesk Site URL

    https://<public DNS name>/PMHelpdesk

    Private IP Address

    192.168.7.5

    Public IP Address

    13.64.230.0

    Self-Service Site URL

    https://<public DNS name>/PMSelfService

    Public DNS Name

    <CustomerName>.cloud.oneidentity.com

    Reporting Services Report Server URL

    https://<public DNS name>/ReportServer

    Reporting Services Reports URL

    https://<public DNS name>/Reports

    SQL Reporting Services reports account

    CUSTOMER\ssrs_reports

    SQL Reporting Services reports account password

    *************

TIP: Once Password Manager On Demand is provisioned, you can also download and install the following optional components in your on-premises environment:

  • The Offline Password Reset (OPR) component (32-bit and 64-bit installers are available).

  • The Password Policy Manager (PPM) component (64-bit installer only).

  • The Secure Password Extension (SPE) component (32-bit and 64-bit installers are available).

  • The administrative template required by OPR and SPE.

  • The Password Manager Administrative Template Configuration tool, required to install administrative template.

Download the archive containing these resources from the Password Manager On Demand section of the One Identity Support Portal:

https://support.oneidentity.com/password-manager-on-demand/hosted/download-new-releases

For the system requirements of these components, see the Password Manager On Demand Release Notes.

Logging in to the Password Manager Administration Site

You can access the Password Manager Administration Site using the account details provided by One Identity.

To log in to the Password Manager Administration Site

  1. Navigate to https://<public DNS name>/PMAdmin.

  2. Log in using the customer\pmadmin account details provided by One Identity.

    For more information on the provided information, see User-specific technical details provided by One Identity.

Configuring reporting in Password Manager

To enable the reporting functionality in Password Manager, set up the reporting environment as described below.

Prerequisites

You have logged in to the the Password Manager Administration site. For more information, see Logging in to the Password Manager Administration Site.

To configure reporting in Password Manager

  1. From the main menu, select Reporting.

  2. Click Edit Connections.

  3. In SQL Server Connection Settings, configure the following:

    • In the SQL Server field , enter localhost\SQLEXPRESS.

    • In the Database name field, enter PasswordManager.

      You can enter any valid name for the database.

  4. Click Next.

  5. In Create Database, leave the Password Manager service account selected and click OK.

  6. In Report Server Connection Settings, configure the following:

    • In the Report Server URL field, enter https://<public DNS name>/ReportServer.

    • In the Report Manager URL (optional) field, enter https://<public DNS name>/Reports.

    • For both the deploying SSRS reports and connect to the data source fields, enter the CUSTOMER\ssrs_reports account details.

    • Check the Use as Windows credentials when connecting to the data source option and click OK.

  7. To be able to run History reports, navigate to General Settings > Scheduled Tasks and under User Status Statistics, click Run now.

Result

You have enabled the reporting functionality in Password Manager as shown in the following example figure.

VPN Notes

The following describes details regarding your VPN connection and configuration. Make sure that you read and understand these guidelines.

  • The parameters collected to set up your VPN initially are used to provision explicit network routes in Azure to connect your Password Manager On Demand instance to your own network.

    CAUTION: If you are planning to change your VPN settings or other aspects of network configuration (for example, firewall rules), contact One Identity Support in advance to ensure that the One Identity Cloud Operations Team can make suitable changes to keep your network connected.

  • As part of the provisioning process, you should receive a "VPN Configuration Bundle" which is created by the One Identity Cloud Operations Team to connect to your VPN device. Apply this script to your VPN configuration to set up the connection between your on-premises network and the VPN Gateway the One Identity Cloud operations provisions for you.

  • One Identity monitors the VPN connection and raises an alarm condition if the VPN appears to be disconnected for approximately 15 minutes.

  • One Identity uses the Azure Gateway product, which supports several common on-premises VPN devices.

    For more information, see About VPN devices and IPsec/IKE parameters for Site-to-Site VPN Gateway connections in the Microsoft VPN Gateway documentation.

    For additional troubleshooting and configuration information, see the Microsoft VPN Gateway documentation.

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