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Welcome to One Identity Support

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Support Guide

Who We Are

One Identity is more than just a name. It reflects our mission to make your information technology work harder for you, by designing it with you. We will continue to provide award-winning online support and deliver solutions that have a real impact on our customers. As a support customer, you will continue to be assisted by our expert technical support engineers and have access to our robust knowledge base and self-service tools.

What You Can Expect

As a support customer, you will continue to be assisted by our expert technical support engineers and have access to our robust knowledge base and self-service tools.

As One Identity, we will now be more focused than ever on bringing more great products that will help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business.

To refresh yourself with One Identity support policies and procedures, review our Support Guide. To browse our support offering review our Support Services.

Read the FAQ's below to get an overview of One Identity and how to get support


One Identity FAQ's

You may have questions about how this affects you as a support customer. Below you can find answers to some frequently asked questions (FAQs):

One Identity, a Quest Software business, helps organizations get Identity and Access Management (IAM) right. With a unique combination of offerings including a portfolio of identity governance, access management and privileged management, and identity as a service that help organizations reach their full potential, unimpeded by security yet safeguarded against threats. One Identity has proven to be a company unequalled in its commitment to its customers’ long-term IAM success. More than 7,500 customers worldwide depend on One Identity solutions to manage more than 125 million identities, enhancing their agility and efficiency while securing access to their data -- wherever it might reside.

No, customers currently under a maintenance contract will remain under that contract with no change in the support they are receiving.

Sales:
https://oneidentity.com/buy/contact-worldwide-sales.aspx
Americas: 800-306-9329, option # 2
Renewals:
Americas: 800-306-9329, option # 2
EMEA: +353 21 206 4000
Asia-Pacific: +65 6403 3023
Accounting:
Americas: 800-306-9329, Option # 5
Support:
https://support.oneidentity.com/contact-support
Americas: 800-306-9329, Option # 1