• Support
• How to Reinstate Maintenance Services

How to Reinstate Maintenance Services

• Contact the Support Renewal Representative identified on the most recent Maintenance Renewal Quotation or Invoice that you received from us. They will have access to your account information.
• Contact your regional Support Renewals office. Refer to the Contact Support Renewals page on support.oneidentity.com for phone numbers and office hours.
• Contact your Sales Associate and let them know that your maintenance services have lapsed and that you would like to renew. They will direct you to the appropriate Support Renewal Representative.
• Or contact the support renewals department here

To reinstate Maintenance Services after they have lapsed, payment of past fees for the lapsed period, plus 50% is required when establishing payment for the upcoming Maintenance Period. 

To reinstate Hardware Warranty Maintenance Services after they have lapsed, payment of 50% of past fees for the lapsed period is required when establishing payment for the upcoming Warranty Maintenance Period.