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Titre
Activities configured in an Approval Workflow are not processed after an Approval Activity is rejected -
Description
When an Approval Workflow is triggered by an Active Roles client, the Workflow will only continue if a configured Approver submits an approval. If the operation is never approved, or if the operation is rejected, none of the activities other than the Approval Activity will be processed.
This means that it is impossible to link an activity directly to an Approval being rejected.
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Cause
This is by Active Roles design. -
Résolution
WORKAROUND
Depending on the use case, it may be possible to tie an activity to a rejected Approval Workflow indirectly by checking for the status of an object in an Automation Workflow.
For example: if an Approval is tied to increasing the Expiration Date of an account, an Automation Workflow could be configured to a check against the value of the accountExpires attribute.