Retour
-
Titre
How to enable diagnostics for the Defender Management Portal -
Description
How to enable debug diagnostics for the Defender Management Portal and enable additional diagnostics for Reports.
-
Résolution
There are two types of diagnostics logs, the first is for the Management portal diagnostics and and the second is for Reports generation diagnostics:
A. Enable debug for the Management Portal
1. Edit the 'Web.Config' file which is located in the following path:
%PROGRAMFILES%\One Identity\Defender\Management Portal\WWW
2. In the "Web.Config" file, search and edit the following line changing ‘ERROR’ to ‘DEBUG’< level value="ERROR" >
< appender-ref ref="RollingLogFileAppender" >3. Go to the logs directory and right click to select properties:View the 'Properties' page for the 'Logs' folder.4. On the 'Security' tab ensure that the Management Portal service account (configured in http://server/Admin | Configuration | Service Account ) has read / write permissions.5. Reproduce the issue6. After replicating the issue, the debug log will be saved as DefenderWeb.txt file in one of the below directories depends on the Defender version installed:%PROGRAMFILES%\One Identity\Defender\Management Portal\Logs
B. Enabling additional diagnostics for Reports:
1. Edit 'mappath.ini', which is located in following path%PROGRAMFILES%\One Identity\Defender\Management Portal\WWW\Areas\Reports\GeneratorsAdd a new value as below:[Diagnostics]Enabled=12. Login to the Management Portal and run the report in question selecting the relevant DSS name from the 'DSS Name' listing.3. The trace file (DefenderReports-6.x.x.xxxx.txt) is written to the following path:%PROGRAMDATA%\One Identity\Defender\Diagnostics