Retour
-
Titre
Product requests are aborted after moving the product from one shelf to another -
Description
Product Requests are aborted after moving the product from one shelf to another, however requests that had already been approved were also aborted.
Is this is expected behavior? How can this be prevented when moving a product from one shelf to another?
-
Cause
If the product is being moved from one shelf to another in a different Shop, and the assigned user IS a member of the latter shop, then no requests will be aborted.
However, if the product is being moved from one shelf to another in a different Shop, and the assigned user IS NOT a member of the latter, then the requests will be aborted.
As the documentation states, "One Identity Manager checks whether the request recipient and the product belong to the same shop after relocating."
And additionally, "The request is realized in the shop in which the request recipient is customer and that contains the requested product. If several shelves or shops are found to which the condition applies, One Identity Manager selects one of the shelves or shop, respectively, to relocate."
Please refer to the IT Shop Administration Guide, Product request on customer or product relocation, for more information. -
Résolution
To move a product to another shelf:
- In Manager, select the IT Shop > IT Shop > > Shelf: or the IT Shop > IT Shop > > > Shelf: category.
- Select an object in the result list.
- Select the Move to another shelf task.
- Select the new shelf.
- Click OK.
Ensure that the "retain service item assignment on relocation" option is selected for the service item and that the assigned Identity is a member of the relevant shop.