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Titre
The IT Shop randomly shuts down with the message: “The application is shutting down" -
Description
When troubleshooting why the IT Shop website is shutting down, the logs report the following message:“The application is shutting down, reason: HostingEnvironment”Checking the Event Viewer on the IIS Web Server the following event is found:“A worker process with process id of ‘xxxx’ serving application pool 'IdentityManager_POOL’ has requested a recycle because the worker process reached its allowed processing time limit.” -
Cause
This shutdown is caused by a setting on the Application Pool in IIS -
Résolution
To prevent this issue from occurring again please consult the IIS Server Administrator to test and implement the following changes:1. Open the IIS Manager on the Web Server2. Expand the Web Server connection and select “Application Pools”3. Right Click on the Identity Manager Application pool referenced in the Event Viewer message and select “Recycling”4. The setting “Regular time intervals (in minutes)” is selected. Please modify the Recycling Conditions to comply with the corporate policy of the environment to ensure minimal disruption to users.