How to enable logging for the Capture Agent service and CaptureAgentPasswordFilter.dll (4281512)

This may be required for troubleshooting purposes.

QuickConnect - How to enable logging for the Capture Agent service:

1. On the domain controller hosting the Capture Agent navigate to the Capture Agent installation folder that defaults to:
   C:\Program Files\Quest Software\Quick Connect Capture Agent
2. In the Capture Agent installation folder, which defaults to , locate the file named
   Quest.QuickConnect.CaptureAgentService.exe.config
3. Open the file using the notepad app and replace the following line:
    
   <logger name="Quest.QuickConnect.CaptureAgentService.*" writeTo="fileTarget" minlevel="Info"/> 
   with this one:
   <logger name="Quest.QuickConnect.CaptureAgentService.*" writeTo="fileTarget" minlevel="Debug"/>
4. The resulting log file named Quest.QuickConnect.CaptureAgentService.txt is located in the Capture Agent installation folder.

Active Roles Sync Service - How to enable logging for the Capture Agent service:

1. On the domain controller hosting the Capture Agent navigate to the Capture Agent installation folder that defaults to: C:\Program Files\One Identity\Active Roles\7.X\SyncServiceCaptureAgent
2. In the Capture Agent installation folder, which defaults to , locate the file named ActiveRoles.SyncService.CaptureAgentService.exe.config
3. Open the file using the notepad app and replace the following line:        

            <logger name="ActiveRoles.SyncService.CaptureAgentService.*" writeTo="fileTarget" minlevel="Info"/>
            with this one:
            <logger name="ActiveRoles.SyncService.CaptureAgentService.*" writeTo="fileTarget" minlevel="Debug"/>    

    4. The resulting log file named ActiveRoles.SyncService.CaptureAgentService.txt is located in the Capture Agent installation folder.

How to enable logging for the CaptureAgentPasswordFilter.dll:

1. On the domain controller, navigate to the following registry key:
   QuickConnect - HKEY_LOCAL_MACHINE | SOFTWARE | Quest Software | Quick Connect | Capture Agent
   ARS Sync Service -  HKEY_LOCAL_MACHINE | SOFTWARE | One Identity | Active Roles | Configuration | SyncService | Capture Agent

        2. Locate a DWORD (32-bit) value named EnableLog. If it does not exist, create it.

          3. Flip the value to 1.

          4. Restart the domain controller for the changes to take effect.

          5. The resulting log file is named ca.log and can be found in the Capture Agent installation folder.

Log file size:

The log grows in size quickly. Therefore, it is recommended to enabe logging right before and disable logging immediately after the issue has been reproduced.

The file captures any activity being performed by the service, including the tasks performed by connected users while debug logging is enabled.