Retour
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Titre
Add improvements to the support of Remedy ticket integration -
Description
SPP integration with Remedy currently is simply looking at whether or not a ticket exists.
Is it possible to improve the Remedy ticketing system integration so that it can also evaluate the person that created the ticket, the remedy group the user is assigned to, the status of the ticket ("Open", "Implementation in Progress", "Closed", etc.) as well as the relationships/servers tab to influence whether SPP would let them launch an SPP initiated RDP/SSH session based on validity of a ticket. -
Résolution
STATUS:
Change Request # 439731 was created as an enhancement request for this and It will be considered for inclusion in a future release, subject to successful QA and product manager approval.