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Titre
How to Reinitialize the Self Service and Help Desk Sites -
Description
In certain circumstances, it may be necessary to reinitialize either the Self-Service site or the Helpdesk site located on a stand-alone server or in a DMZ.
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Résolution
RESOLUTION
To reinitialize the Password Manager Self-Service site - PMSelfService
- On the Password Manager Stand-Alone Server or DMZ Server
- Navigate to C:\Program Files\One Identity\Password Manager\Web\SelfService\App_Data
- Backup WcfConnectionSettings.xml and then delete the original
- Do not delete WcfConnectionSettings.default
- Launch the Self-Service site and the “PMUser/Initialization” page will appear in the browser window.
To reinitialize the Password Manager Helpdesk site - PMHelpDesk
- On the Password Manager Stand-Alone Server or DMZ Server
- Navigate to C:\Program Files\One Identity\Password Manager\Web\Helpdesk\App_Data
- Backup WcfConnectionSettings.xml and then delete the original
- Do not delete WcfConnectionSettings.default
- Launch the Helpdesk site and the “PMHelpdesk/Initialization” page will appear in the browser window.
Refer to KB 4334447 if the reinitialization experiences issues.