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Titre
"Production policy check out failed (failed to copy files)" error in logs every 30 minutes -
Description
Every 30 minutes Priviledge Manager is producing the following message in the system logs:Production policy check out failed (failed to copy files)When debug tracing is enabled for pmloadcheck the following additional information about the error is found:0k pmloadch Linux cnf_copy_file: copy file;/var/opt/quest/qpm4u/pmpolicy/.scratch/._00000/opt/quest/qpm4u/policies/profiles/Tenable.profile ->/etc/opt/quest/qpm4u/._update_policy_00000/opt/quest/qpm4u/policies/profiles/Tenable.profile0k pmloadch Linux cnf_copy_file: cant make temp file:/etc/opt/quest/qpm4u/._update_policy_00000/opt/quest/qpm4u/policies/profiles/Tenable.profile.XXa296k pmloadch Linux cnf_update_production: failed to copy to dir:/etc/opt/quest/qpm4u/._update_policy_00000296k pmloadch Linux cnf_update_production: remove dir:/etc/opt/quest/qpm4u/._update_policy_00000 -
Cause
There is an extraneous opt directory tree in the policy repository, probably caused by previous configuration changes. -
Résolution
TROUBLESHOOTING STEPS:
First narrow down if the issue is happening just in the Management Console for Unix or if it is also happening on the command line too.
1 - What MCU version is installed and on what operating system?2 - What operating system are you running qpm for unix policy server is on? uname -a3 - On the policy servers please run and return /opt/quest/sbin/pmsrvinfo4 - /opt/quest/sbin/pmpolicy checkout -d /tmp5 - /opt/quest/sbin/pmpolicy log
If it it is happening on both command line and within MCU then the below may need to be done.
RESOLUTION 1:
To resolve this message unconfigure (/opt/quest/sbin/pmsrvconfig -u) and re-configure (/opt/quest/sbin/pmsrvconfig -s pmserver.example.com -x -a) the secondary policy server that is seeing these messages.