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Titre
Connection to policy server fails when joining Safeguard for Sudo 7.0 plugin client -
Description
Connection to policy server fails when joining Safeguard for Sudo 7.0 plugin client
The following error message appears if using Management Console for Unix to perform the join:
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Checking connection to policy server host policy_server_name [FAIL]
ERROR: Unable to connect to policy server policy_server_name
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If you manually enter the join command on the client then you will also see this error:
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ERROR: policy server policy_server_name has no valid license (for SUDOP)
ERROR: Unable to connect to any policy servers
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Cause
A Safeguard for Sudo version 7.0 license is not installed on the Primary policy server.
Note that the license format changed in version 7.0 so you need to obtain a new license file. -
Résolution
Obtain the new format license file from our licensing team:
https://support.oneidentity.com/contact-us/licensing
The new format has the .dlv extension instead of .xml
Use the following command on the Primary policy server to install the new format license:
# /opt/quest/sbin/pmlicense -l filename
Then check the installed licensees with the following command:
# /opt/quest/sbin/pmlicense