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One Identity Safeguard for Privileged Passwords 6.0.12 LTS - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Safeguard Access settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions SPP glossary

Appliance LCD and controls

The front panel of the One Identity Safeguard for Privileged Passwords 3000 Appliance and 2000 Appliance contain the following controls for powering on, powering off, and scrolling through the LCD display.

  • Green check mark button: Use the Green check mark button to start the appliance. Press the Green check mark button for NO more than one second to power on the appliance.

    		Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage.

  • Red X button: Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.

    		 Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage.
  • Down, up, left, and right arrow buttons: When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>. Use the arrow buttons to scroll through the following details:
    • Serial: <appliance serial number>
    • X0: <appliance IP address>
    • MGMT: <management IP address>
    • MGMT MAC: <media access control address>
    • IPMI: <IP address for IPMI>
Table 208: Appliance LCD and controls
Control Description

Green check mark button

Use the Green check mark button to start the appliance. Press the Green check mark button for NO MORE THAN one second to power on the appliance.

Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage.

Red X button

Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.

 Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage.
Down, up, left, and right arrow buttons

When the appliance is running, the LCD home screen displays:

  • Safeguard for Privileged Passwords <version number>

Use the arrow buttons to scroll through the following details:

  • Serial: <appliance serial number>
  • X0: <appliance IP address>
  • MGMT: <management IP address>
  • MGMT MAC: <media access control address>
  • IPMI: <IP address for IPMI>

My Mac keychain password was lost

The keychain in Macintosh OS X is the Apple password management system. A keychain can store all your passwords for applications, servers, and web sites, or even sensitive information unrelated to your computer, such as credit card numbers or personal identification numbers (PINs) for bank accounts.

If you have added a Mac OS X system to Safeguard for Privileged Passwords, you may receive a message that says, The system was unable to unlock your login keychain. That is because Safeguard for Privileged Passwords automatically updates the account passwords on all managed systems based on the policies your Security Policy Administrator has configured, but it does not update the keychain password.

Password fails for Unix host

Some Unix systems silently truncate passwords to their maximum allowed length. For example, Macintosh OS X only allows a password of 128 characters. If an Asset Administrator creates a profile with an Account Password Rule that sets the password length to 136 characters, when Safeguard for Privileged Passwords changes the password for an account governed by that profile, the asset's operating system truncates the new password to the allowable length and does not return an error; however, the full 136-character password is stored in Safeguard for Privileged Passwords. This causes the following issues:


  • Check Password for that account will fail. When Safeguard for Privileged Passwords compares the password on the Unix host with the password in Safeguard for Privileged Passwords, they never match because the Unix host truncated the password generated by Safeguard for Privileged Passwords.


  • A user will not be able to log in to the Unix host account successfully with the password provided by Safeguard for Privileged Passwords unless they truncate the password to the allowable length imposed by the operating system.

Password is pending review

Safeguard for Privileged Passwords can resolve a situation when a user needs to request an account password but cannot because there is a previous password release request still in the Pending Review state and the designated reviewer is not available. If the request is left in this state, Safeguard for Privileged Passwords prevents users from checking out the account password. In such a situation, the Security Policy Administrator can close the request without review.

You can also set up requests so that pending reviews do not block access. For more information, see Reviewer tab.

To close a password without review

  1. Log in as a user with Security Policy Administrator permissions.
  2. On the Home page, click Refresh.
  3. Open Administrator to review the pending request.
  4. Select Close Request.
  5. Type an explanation in the Comment box of up to 255 characters (required).
  6. Select Close Request.

You can query and view all requests closed without review in the Activity Center. Filter the events by Password Request Closed, then export the search results to see the old state and new state.

Related Topics

Password is pending a reset

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