A disabled Azure Active Directoryservice plan can be requested by shop customers when it is assigned to an IT Shop shelf. To ensure it can be requested, further prerequisites need to be guaranteed.
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The disabled service plan must be labeled with the IT Shop option.
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The disabled service plan must be assigned to a service item.
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If the disabled service plan is only assigned to employees using IT Shop requests, you must also set the Only for use in IT Shop option. Direct assignment to hierarchical roles may not be possible.
NOTE: IT Shop administrators can assign disabled service plans to IT Shop shelves in the case of role-based login. Target system administrators are not authorized to add disabled service plans in the IT Shop.
To add a disabled service plan in the IT Shop
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In the Manager, select the Azure Active Directory > Disabled service plans (non role-based login) category.
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In the Manager, select the Entitlements > Disabled Azure Active Directory service plans (role-based login) category.
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Select the service plan in the result list.
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Select the Add to IT Shop task.
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In the Add assignments pane, assign the disabled service plan to the IT Shop shelves.
- Save the changes.
To remove a disabled service plan from individual IT Shop shelves
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In the Manager, select the Azure Active Directory > Disabled service plans (non role-based login) category.
- OR -
In the Manager, select the Entitlements > Disabled Azure Active Directory service plans (role-based login) category.
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Select the service plan in the result list.
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Select the Add to IT Shop task.
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In the Remove assignments pane, remove the disabled service plan from the IT Shop shelves.
- Save the changes.
To remove a disabled service plan from all IT Shop shelves
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In the Manager, select the Azure Active Directory > Disabled service plans (non role-based login) category.
- OR -
In the Manager, select the Entitlements > Disabled Azure Active Directory service plans (role-based login) category.
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Select the service plan in the result list.
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Select the Remove from all shelves (IT Shop) task.
- Confirm the security prompt with Yes.
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Click OK.
The disabled service plan is removed from all shelves by the One Identity Manager Service. All requests and assignment requests with this disabled service plan are canceled at the same time.
For detailed information about requesting company resources through the IT Shop, see the One Identity Manager IT Shop Administration Guide.
Related topics
- Prerequisites for indirect assignment of disabled Azure Active Directory service plans to Azure Active Directory user accounts
- Assigning disabled Azure Active Directory service plans directly to departments, cost centers, and locations
- Assigning disabled Azure Active Directory service plans to business roles
- Assigning Azure Active Directory user accounts directly to disabled Azure Active Directory service plans
- Adding disabled Azure Active Directory service plans to system roles