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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Displaying answers to inquiries about pending requests

If the identity you sent an inquiry to has responded to it, you can view their answer in the workflow of the respective request.

To display an answer

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you inquired about.

  3. In the View Request Details pane, click the Workflow tab.

    In the workflow, the response is displayed under Answer.

Related topics

Displaying request history

You can display the request history to obtain an overview of all the products that you have requested for yourself or other identities, or to see the status of a current request.

In the request history, you can view all the requests of all identities as an auditor.

To display the request history

  1. In the menu bar, click Requests > Request history.

    This opens the Request History page.

  2. (Optional) To control which requests are displayed, click (Filter) (see Filtering). For example, this allows you to show just pending requests (no approval decision yet made).

  3. (Optional) To display details of a request, click the request whose details you want to see.

Related topics
Detailed information about this topic

Displaying request history

You can display the history of request to get an overview of all the actions and approvals in a request's workflow.

To display an the history of a request

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click the request whose history you want to display.

  3. In the View Request Details pane, click the Workflow tab.

Displaying request rule violations

You can view which rule violations can be caused by requests.

NOTE: The check for rule violations that you can carry out for requests is ad-hoc. The rule violation overview for requests might be displayed in the overview, but no rule violations are detected during the ad-hoc check because the status in the overview is no longer up to date. For more information about compliance checking of requests, see the One Identity Manager IT Shop Administration Guide.

To display the rule violations of a request

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click the request whose rule violations you want to display.

  3. In the View Request Details pane, click the Rule Violations tab.

  4. (Optional) To display the mitigating controls that are assigned to a rule violation, on the Rule Violations tab, click View mitigating controls.

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