Application entitlements of an application are assigned to a base service category by default. If an application has several application entitlements, you can also create and manage service sub-categories. This allows you to distribute the application entitlements to the relevant service categories.
Application Governance Module
An overview of the functions
Quick start - onboarding applications
General advice
KPIs
Managing applications
Publishing status of applications
Displaying applications
Displaying application overviews as hyperviews
Displaying application entitlements of applications
Displaying identities with application access to application entitlements
Creating applications
Editing applications
Assigning entitlements to applications
Editing application entitlements
Publishing application entitlements
Managing service categories of applications
Publishing applications
Deleting applications
Displaying service categories of applications
Creating service categories of applications
Editing service categories of applications
Assigning application entitlements to service categories
Deleting service categories of applications
Editing translations of applications
Managing service categories of applications
Displaying service categories of applications
To obtain an overview, you can display the root service category of an application and its child service categories.
To display an application's service categories
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In the menu bar, click Data administration > Applications.
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On the Applications page, click the application whose service categories you want to display.
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On the application's overview page, click the Details tab.
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On the Details tab, click
(Actions) > Edit service categories.
This opens the Edit Service Categories side panel.
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(Optional) To display details of a service category, click the appropriate service category.
Creating service categories of applications
To better manage the application entitlements of an application, you can create additional service categories under the basic service category and distribute the application entitlements to these service categories.
To create a service category
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In the menu bar, click Data administration > Applications.
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On the Applications page, click the application for which you want to create a service category.
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On the application's overview page, click the Details tab.
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On the Details tab, click
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In the Edit Service Categories side panel, next to the service category under which you want to create a service category, click
Add child service category.
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In the Create Service Category side panel, enter the service category's main data.
Table 3: Service category main data Property
Description
Service category
Enter a full, descriptive name for the service category.
Description
Enter a description for the service category.
Product owner
Click Select/Change and then select an application role. Members of this application role can edit the service category's main data. They can also be used as approvers in approval processes when requests for service items assigned to this service category.
Approval policy
Select the approval policy used to determine the approver when a service item in the service category is requested in the Web Portal.
NOTE: The approval policy specified for a service category is inherited by all associated service items and all child service categories where this is not specified.
Attestor
Click Select/Change and then select an application role. Members of this application role can approve attestation cases that affect the service category.
Picture
Add a picture of the service category. Users see this picture when they make a request.
NOTE: The picture provided for a service category is inherited by all its associated service items and child service categories that do not have one.
Perform the following actions as well:
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Click Add/Change.
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Select an image from your medium.
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Click Save.
You can edit the following main data.Editing service categories of applications
You can edit the details of service categories.
To edit a service category
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In the menu bar, click Data administration > Applications.
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On the Applications page, click the application for which you want to create a service category.
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On the application's overview page, click the Details tab.
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On the Details tab, click
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In the Edit Service Categories side panel, click the service category that you want to edit.
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In the Edit Service Category side panel, enter the service category's main data.
Table 4: Service category main data Property
Description
Service category
Enter a full, descriptive name for the service category.
Description
Enter a description for the service category.
Product owner
Click Select/Change and then select an application role. Members of this application role can edit the service category's main data. They can also be used as approvers in approval processes when requests for service items assigned to this service category.
Approval policy
Select the approval policy used to determine the approver when a service item in the service category is requested in the Web Portal.
NOTE: The approval policy specified for a service category is inherited by all associated service items and all child service categories where this is not specified.
Attestor
Click Select/Change and then select an application role. Members of this application role can approve attestation cases that affect the service category.
Picture
Add a picture of the service category. Users see this picture when they make a request.
NOTE: The picture provided for a service category is inherited by all its associated service items and child service categories that do not have one.
Perform the following actions as well:
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Click Add/Change.
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Select an image from your medium.
Parent service category
To structure service categories hierarchically, click Select/Change and then select the parent service category.
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Click Save.