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One Identity Safeguard for Privileged Passwords 2.11 - Administration Guide

Introduction System requirements Using the virtual appliance and web management console Using the cloud Setting up Safeguard for Privileged Passwords for the first time Search box Using the web client Installing the desktop client Using the desktop client Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Safeguard Access settings Sessions settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions Appendix E: Historical changes by release Glossary

Appliance Diagnostics

Appliance Administrators can execute a trusted, secure appliance diagnostics package to help solve issues with configuration, synchronization, and clustering, as well as other other internal challenges. The appliance diagnostics package is available from the web Support Kiosk, not the Serial Kiosk (Recovery Kiosk). The appliance diagnostics package can be used even when the appliance is in quarantine. To protect against external threats, Safeguard rejects illegitimate appliance diagnostics packages. The manifest file in the appliance diagnostics package lists criteria that may include the minimum Safeguard version, appliance ID, and expiration time-stamp UTC. New product code and database changes are not included in an appliance diagnostics package.

Navigate to Administrative Tools | Settings | Appliance | Appliance Diagnostics.

  1. The state of the appliance displays (for example, Online). Click Refresh to update the state.
  2. If no appliance diagnostics package has been loaded, click Upload Diagnostics, select the appliance diagnostics package file that has an .sgd extension, then click Open.
    • If the upload criteria is not met, the appliance diagnostics package is not uploaded and a message like the following displays: The minimum Safeguard version needed to run this diagnostic package is <version>.
    • If the upload is successful, the Diagnostic Package Information displays with the Status of Staged. You can:
      • Select Execute and wait until the Status changes to Completed or Error.
      • Select Remove to delete the appliance diagnostics package and the associated log file.
  3. Once uploaded, you can perform these activities.
    • If the Expiration Date has not passed, you can select Execute to execute the appliance diagnostics package again.
    • Select Delete to delete the appliance diagnostics package, the associated log file, and stop any appliance diagnostics package that is running. Before uploading a different appliance diagnostics package, you must delete the current one because there can be only one appliance diagnostics package per appliance.
    • Select Download Log to save the log file. Audit log entries are available through the Activity Center during and after execution and are part of the appliance history. A log is also available during and after execution until the diagnostic package has been deleted.

Appliance Information

It is the responsibility of the Operations Administrator or the Appliance Administrator to monitor the status of the appliance.

To go to Appliance Information:

  • From the web client, click the  Settings menu on the left to go to the Settings: Appliance page. Click Appliance Information.
  • From the desktop client, navigate to Administrative Tools | Settings | Appliance | Appliance Information.

The following information displays.

Table 107: Appliance properties
Property Description
Appliance Name

The name of the appliance.

To modify this name, click Edit.

Host The appliance network server IP address.
Client Version (If applicable) The version of the Safeguard for Privileged Passwords desktop client application.
Appliance Version The version of the Safeguard for Privileged Passwords Appliance.
Uptime The amount of time (hours and minutes) the appliance has been running.

(web client) Power (shut down or restart)

Power

Use the Settings: Appliance page, Power, you can enter a Reason and click the button to shut down or restart your appliance.

(desktop client) Additional information and power down

In the desktop client, the view also contains two tabbed pages to display general information and performance data for the appliance.

Appliance: General tab properties

Disk displays the amount of used and free disk space.

Table 108: General tab: Appliance properties
Property Description
Manufacturer The system manufacturer.
Model The system model.
Bios Description The system bios description.
Bios Serial Number The system's bios serial number.
Serial Number The media access control address (MAC address) assigned to the network interface for communications.
Ship Date The appliance ship date.
Processor The processor information.
Virtual Memory The virtual memory allocation.
Physical Memory

The physical memory allocation.

TLS 1.2 only

Toggle on

Toggle off

Click this toggle to disable earlier versions of the Transport Layer Security (TLS) protocol and use only TLS v1.2.

NOTE: You must reboot your appliance after enabling TLS 1.2 only.

Power

Use the power controls to shut down or restart your appliance.

Appliance: Performance tab properties

Table 109: Performance tab: Performance properties
Property Description
Processor Displays the CPU information and the performance utilization of your appliance.
Memory Displays the memory usage of your appliance; what is currently in use and what is free.

Setting the appliance name

Safeguard for Privileged Passwords automatically assigns a name to the appliance; however, you can change the name from the desktop client, Appliance Information page.

To set the appliance name

  1. From the desktop client, navigate to Administrative Tools | Settings | Appliance | Appliance Information.
  2. Click Edit to enable the Appliance Name text box.
  3. Enter a new appliance name and click Save.

Shutting down the appliance

You can shut down an appliance from the Windows desktop client, web client, or directly from the appliance itself.

Caution: Rebooting the appliance causes a service outage for any current users.

To shut down an appliance

  1. Go to Appliance Information:
    • From the web client, click  Settings on the left. The Settings: Appliance page displays. Click Appliance Information.
    • From the desktop client, navigate to Administrative Tools | Settings | Appliance | Appliance Information.
  2. Type an explanation for shutting down the Safeguard for Privileged Passwords Appliance in the Reason box and click Shut Down.

    Important: After the appliance powers off, you will need physical access to start it. Press the Green check mark button on the front panel of the appliance for NO MORE than one second to power on the appliance.

    Caution: Once the Safeguard appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage.

  3. To confirm your action, enter the words Shut Down in the box and click OK.
  4. The One Identity Safeguard for Privileged Passwords 2000 Appliance LCD screen displays LCD service terminating.

NOTE: You can also use the Red X button on the front panel of the appliance to shut it down. Press and hold the Red X button for four seconds until it displays POWER OFF.

Caution: Once the Safeguard appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage.

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