You can use this activity in any helpdesk workflow to notify users about errors occurred in a workflow. For example, to notify a user an error occurred when a helpdesk operator attempted to reset password, use this activity in the Reset Password workflow.
You can use this activity in any self-service workflow to notify an administrator about a successfully performed workflow. For example, to notify the administrator that a specific user has successfully unlocked the account, use this activity in the Unlock My Account workflow.
In the Administrator’s email address text box, specify the email address of the administrator you want to receive notifications.
You can use this activity in any self-service workflow to notify an administrator about errors occurred in a workflow. For example, to notify the administrator that errors occurred when a user tried to reset password, use this activity in the Forgot My Password workflow.
In the Administrator’s email address text box, specify the email address of the administrator you want to receive notifications.
By configuring the helpdesk workflows you can specify what tasks will be available to helpdesk operators on the Helpdesk Site, and configure options for each available task. You can also create custom activities and custom workflows. For more information, see Custom workflows and Custom Activities.
The following helpdesk built-in workflows are available:
Verify User Identity
Assign Passcode
Reset Password
Unlock Account
Unlock Q&A Profile
Enforce Update of Q&A Profile
The helpdesk workflows correspond to the tasks on the Helpdesk Site. If you enable a helpdesk workflow, the corresponding task will be available to operators on the Helpdesk Site.
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