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Starling CertAccess Hosted - Web Portal User Guide

General tips and getting started Requests Attestation Responsibilities Managing data Managing user permissions for the Web Portal Setting up and configuring request functions Appendix: Attestation conditions and approval policies from attestation procedures

Deleting identities

When an identity is deleted, they are tested to see if user accounts and company resources are still assigned, or if there are still pending requests. The identity is marked for deletion and therefore locked out of further processing. Before an identity is permanently deleted from the database, you must remove all company resource assignments and finalize all requests. If no more company resources are assigned, the identity is deleted permanently.

To delete an identity

  1. In the menu bar, click Data > Data Explorer.

  2. In the Data Explorer navigation, click Identities.

  3. In the list, click the identity that you want to delete.

  4. In the details pane, click Delete.

Managing attestation cases of identities

You can use the Web Portal to display all the attestation cases for identities and make approval decisions about them.

Detailed information about this topic

Displaying attestation cases of identities

You can display all the identities' attestation cases. In addition, you can obtain more information about the attestation cases.

To display attestation cases of an identity

  1. In the menu bar, click Data > Data Explorer.

  2. In the Data Explorer navigation, click Identities.

  3. In the list, click the identity whose attestation cases you want to display.

  4. In the details pane, click the Attestation tab.

    This displays all the identity's attestation cases.

  5. (Optional) To display more details of an attestation case, click Details next to the attestation case.

Related topics

Approving and denying attestation cases of identities

You can grant or deny approval to attestation cases of identities.

To approve an attestation case

  1. In the menu bar, click Data > Data Explorer.

  2. In the Data Explorer navigation, click Identities.

  3. In the list, click the identity whose attestation cases you want to decide approval on.

  4. In the details pane, click the Attestation tab.

  5. On the Attestation tab, perform the following actions:

    • To approve an attestation case, in the list, select the check box next to the attestation case and click Approve below the list.

    • To deny an attestation case, in the list, select the check box next to the attestation case and click Deny below the list.

  6. (Optional) In the Approve/Deny pane, perform one of the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. (Optional) In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  7. Click Save.

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