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Starling CertAccess Hosted - Web Portal User Guide

General tips and getting started Requests Attestation Responsibilities Managing data Managing user permissions for the Web Portal Setting up and configuring request functions Appendix: Attestation conditions and approval policies from attestation procedures

Managing attestation cases of system entitlements

You can use the Web Portal to display all the attestation cases for system entitlements and make approval decisions about them.

Detailed information about this topic

Displaying attestation cases of system entitlements

You can display all the system entitlements' attestation cases. In addition, you can obtain more information about the attestation cases.

To display attestation cases of a system entitlement

  1. In the menu bar, click Data > Data Explorer.

  2. In the Data Explorer navigation, click System entitlements.

  3. In the list, click the system entitlement whose attestation cases you want to display.

  4. In the details pane, click the Attestation tab.

    This displays all the system entitlement's attestation cases.

  5. (Optional) To display more details of an attestation case, click Details next to the attestation case.

Related topics

Approving and denying attestation cases of system entitlements

You can grant or deny approval to attestation cases of system entitlements.

To approve an attestation case

  1. In the menu bar, click Data > Data Explorer.

  2. In the Data Explorer navigation, click System entitlements.

  3. In the list, click the system entitlement whose attestation case you want to decide approval on.

  4. In the details pane, click the Attestation tab.

  5. On the Attestation tab, perform the following actions:

    • To approve an attestation case, in the list, select the check box next to the attestation case and click Approve below the list.

    • To deny an attestation case, in the list, select the check box next to the attestation case and click Deny below the list.

  6. (Optional) In the Approve/Deny pane, perform one of the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. (Optional) In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  7. Click Save.

Related topics

Display and resolving data issues

If problems, differences, or inconsistencies occur with respect to your data, you can display them and, if necessary, resolve them.

You can start an attestation for identities that do not have a manager. In the process of attesting, these identities can specify who their manager is.

NOTE: During a target system synchronization, the list of data issues may be incomplete.

To display issues

  1. In the menu bar, click Data > Data Explorer.

  2. In the Data Explorer, click Issues found.

  3. On the Data Readiness page, perform the following actions:

    • To display the identities that do not have a manager assigned to them, click View next to <count> identities need a manager.

    • To display the user accounts that do not have an identity assigned to them, click View next to <count> user accounts need an identity.

    • To display the system entitlements that do not have a product owner assigned to them, click View next to <count> system entitlements need an owner.

    • If there are not any system entitlements marked as requestable, you can display the system entitlements in order to make them requestable (see Making system entitlements requestable). Click View next to There are no requestable system entitlements.

To assign a manager to all identities without a manager

  1. In the menu bar, click Data > Data Explorer.

  2. In the Data Explorer, click Issues found.

  3. Next to Identities, click Fix.

  4. In the Start attestation dialog, click Start.

    This starts an attestation and creates an attestation case for each of the respective identities. As part of this attestation, these identities can specify who their manager is.

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